{"id":1491802,"url":"https://alion.io/job/cisive-qa-supervisor","title":"QA Supervisor","company":{"id":1908332,"name":"Cisive","domain":"cisive.com","url":"https://alion.io/company/cisive","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-30T05:45:00Z"}},"role":"QA","role_family":"QA","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9500,"max_usd":25000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":9},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CAPA","optional":false},{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-08-31T00:00:00Z","employer_posted_date":"2026-08-31","last_verified_at":"2026-09-30T20:59:35Z","board_verified":true,"closed_at":null,"days_open":31,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":31},"description":"It's fun to work in a company where people truly BELIEVE in what they're doing!\nWe're committed to bringing passion and customer focus to the business.\nJob Description: Quality Team Leader - Criminal Verifications\nDepartment: Quality Assurance - Criminal Verifications (Public Records)\nLocation: Remote\nWork Schedule: Monday to Friday (Night Shift)\nReporting To: Quality Manager / Operations Manager\nRole Overview\nThe Quality Team Leader - Criminal Verifications will lead a team of Quality Coaches/Auditors supporting US criminal background screening and public records research. The primary mandate is to deliver 100% audit coverage, ensure 100% feedback delivery and closure on every audited transaction, and drive weekly calibration sessions with Operations and fellow Quality Coaches so that court record interpretation and reportability decisions are applied consistently across the account.\nKey Responsibilities\nAudit Coverage & Feedback (Primary)\nEnsure 100% audit coverage across all criminal verification transactions, researchers, court types, and jurisdictions in scope\nEnsure 100% feedback closure - every audit finding is communicated to the researcher and their Team Leader within the defined TAT, with acknowledgement captured\nMaintain audit logs, error trackers, and feedback registers with full traceability (auditor, date, jurisdiction, defect type, severity, root cause, corrective action)\nTrack repeat and researcher-specific errors; drive individual improvement plans in partnership with Operations\nMonitor coverage dashboards daily and escalate any gap that threatens the 100% target\nCalibration & Consistency\nOwn and run weekly calibration sessions with Operations leadership, Quality Coaches, and Training\nPrepare calibration case sets covering felony/misdemeanor calls, disposition edge cases, identifier matching, and record reportability\nPublish agendas, capture minutes, and track action items to closure\nMeasure and report inter-auditor agreement/variance; drive corrective action where auditors or Ops interpret rules differently\nMaintain a living decision log / FAQ so calibration outcomes become documented standards and SOP updates\nQuality Team Management\nManage, coach, and develop a team of Quality Coaches/Auditors dedicated to criminal verifications\nAllocate audit volumes by jurisdiction and researcher, monitor auditor productivity, and ensure daily/weekly audit targets are met\nConduct one-on-ones, performance reviews, and skill development plans for the quality team\nCertify and re-certify auditors through calibration results and accuracy checks\nCriminal Verification Domain Quality\nAudit accuracy and completeness of research across local, county, state, and federal US court portals, as well as vendor/court runner and database sources\nValidate correct review and interpretation of court dockets and legal documentation, including:\nCharge levels (felony, misdemeanor, infraction)\nCase types (criminal / civil)\nCase statuses and dispositions (convicted, dismissed, acquitted, deferred, pending, expunged/sealed, etc.)\nIdentifier matching (name, DOB, address, and other PII match logic) to prevent false positives and false negatives\nVerify correct application of client reportability rules, adjudication matrices, and jurisdiction-specific reporting restrictions\nEnsure criminal records are documented, classified, and reported accurately and within TAT\nCompliance & Governance\nEnsure adherence to FCRA, state reporting restrictions, ban-the-box and seven-year rules, client SOPs, and internal criminal screening guidelines\nMaintain confidentiality and data integrity while handling sensitive criminal record and PII data\nSupport internal, client, and regulatory audits with documented, evidence-backed audit trails\nFlag critical/fatal defects - misreported convictions, missed records, wrong-subject matches - for immediate escalation and containment\nContinuous Improvement\nPerform root cause analysis on defect trends by jurisdiction, court type, researcher, and client program; drive CAPA to closure\nPartner with Training to convert recurring defects into refresher modules, checklists, and updated SOPs\nIdentify process gaps, search-logic issues, and automation opportunities that reduce error leakage\nTrack effectiveness of improvement actions through pre/post accuracy movement\nStakeholder Management\nAct as the quality point of contact for Criminal Operations, Training, Compliance, and Client Services\nPresent quality performance, jurisdiction risk areas, and defect trends in operational and client reviews\nManage quality escalations, disputes, and rebuttals with objective, evidence-based resolution\nSupport dispute/reinvestigation reviews where consumer challenges relate to reported criminal records\nMIS & Reporting\nPublish daily/weekly/monthly quality dashboards covering coverage %, accuracy, defect categories, and feedback closure\nTrack and report critical vs. non-critical error rates, auditor variance, and calibration outcomes\nAnalyze trends, forecast risk, and recommend corrective actions to leadership\nMandatory Requirements (Non-Negotiable)\nHands-on experience in US criminal / public records background verification is mandatory\nPrior experience in quality auditing of criminal verification transactions\nMinimum 18 months of experience as a Quality Coach (on paper)\nTotal experience of 3-6 years in BGV / KPO / Quality Assurance\nDemonstrated experience running audits, feedback cycles, and calibration sessions\nStrong understanding of US legal terminology, court hierarchy, and court documentation\nNo employment gaps exceeding 5-6 months\nWillingness to work in US Shift (Night Shift)\nSkills & Competencies\nStrong working knowledge of US court websites, court structures, and public record systems\nSound grasp of quality frameworks - sampling methodology, defect classification, RCA, CAPA\nWorking knowledge of FCRA and state-level criminal reporting restrictions\nExcellent analytical, interpretation, and attention-to-detail abilities\nStrong coaching and feedback delivery skills; able to influence without direct authority\nClear written and verbal communication for audit documentation and stakeholder reviews\nAbility to remain objective and evidence-driven in a fast-paced, target-driven environment\nTechnical Skills\nAdvanced proficiency in MS Excel (pivots, lookups, dashboards) and MIS reporting\nFamiliarity with BGV platforms and quality audit tools is an advantage\nStrong data handling, trend analysis, and presentation skills\nKey Performance Indicators (KPIs)\nAudit coverage - 100%\nFeedback delivery and closure - 100% within TAT\n Weekly calibration completion and inter-auditor variance within threshold\nAccuracy / quality score movement of supported criminal research teams\nCritical (fatal) error rate - missed records, wrong-subject matches, misreported dispositions\nDefect leakage to client and dispute/reinvestigation volumes\nRepeat error reduction and RCA/CAPA effectiveness\nAuditor productivity and certification compliance\nClient satisfaction and audit escalation resolution\nTeam engagement and retention","description_format":"text","description_chars":7087,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Fraud Detection","Virtual Events","Human Resources"],"lifecycle":[{"event":"open","at":"2026-09-30T00:53:35Z"}],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.718,"p_room":0.75,"age_days":30,"expected_fill_days":33,"reasons":["conf:4","win:late"],"computed_at":"2026-09-30T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/cisive-qa-supervisor","json_url":"https://alion.io/job/cisive-qa-supervisor.json","meta":{"generated_at":"2026-10-01T00:37:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":476,"day_limit":5000,"remaining_today":4524,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}