{"id":3728534,"url":"https://alion.io/job/cit-sr-developer-platform-ops-developer-qc-remotenight-shift","title":"Senior Platform Ops Developer, QC (Remote/Night Shift)","company":{"id":957,"name":"CI&T","domain":"ciandt.com","url":"https://alion.io/company/ciandt","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":94,"open_postings":19,"ghost_share":0,"stale_share":0.368,"repost_share":0.105,"time_to_fill_p50_days":15,"computed_at":"2026-11-07T05:47:08Z"}},"role":"DevOps","role_family":"DevOps","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"US time zones","utc_offset_min":-8,"utc_offset_max":-5},"hiring_geo_confidence":"structured","locations":["Quezon City, Philippines"],"countries":["PH"],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":{"min":85000,"max":130000,"currency":"PHP","period":"month","gross":null,"usd_annual":24768},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CI/CD","optional":false},{"name":"GitHub Actions","optional":false},{"name":"Incident Management","optional":false},{"name":"JavaScript","optional":false},{"name":"Next.js","optional":false},{"name":"React.js","optional":false},{"name":"Rest API","optional":false}],"status":"live","first_seen_at":"2026-11-04T06:31:31Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-07T13:41:07Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Senior Developer - Platform Operations\nJob Purpose\nAs a Senior Developer - Platform Operations at CI&T, you will play a critical role in maintaining the stability, availability, and performance of enterprise digital platforms supporting North American business operations.\nYou will serve as the primary technical point of contact during the night shift, providing hands-on production support, troubleshooting escalated website issues, and ensuring seamless platform operations. You will work closely with content publishing teams, non-technical stakeholders, and global teams to diagnose and resolve site-level issues involving modern frontend applications, headless CMS platforms, CI/CD pipelines, and third-party integrations.\nThis role requires strong technical expertise in React, Next.js, Contentful, and GitHub Actions, combined with excellent troubleshooting skills, operational ownership, and the ability to work independently during non-overlapping regional hours.\nRequired Technical Stack\nCore Tech Stack: React | Next.js | Contentful | GitHub Actions | Third-Party Integrations | CI/CD\nReact - Strong hands-on experience supporting, maintaining, and debugging modern frontend applications\n\nNext.js - Experience troubleshooting and maintaining Next.js-based web applications\n\nContentful - Experience managing and troubleshooting headless CMS configurations, content delivery, schemas, and content models\n\nGitHub Actions - Experience with automated builds, deployments, release checks, and CI/CD pipeline troubleshooting\n\nThird-Party Integrations - Exposure to platforms such as Bazaarvoice, PriceSpider (Where to Buy), and Salsify, or similar e-commerce and digital experience integrations\n\nAPI & Data Integration - Ability to trace and troubleshoot data flows between frontend applications, headless CMS platforms, and third-party APIs\n\nProduction Support - Experience with application support, production troubleshooting, site reliability, and operational maintenance of enterprise platforms\n\nKey Accountabilities\nPlatform Operations & Production Support\nProvide hands-on technical support for digital platforms during North American business hours\n\nServe as the primary technical escalation point for Content Publishing Teams and other non-technical stakeholders\n\nInvestigate and resolve website issues that cannot be addressed at the operational content level\n\nMonitor platform performance, availability, and overall site stability\n\nTroubleshoot production incidents and implement appropriate site-level resolutions\n\nPerform root cause analysis and document technical findings and resolutions\n\nEnsure timely response and resolution of escalated production tickets in accordance with established SLAs\n\nFrontend & Headless CMS Management\nSupport, maintain, troubleshoot, and debug web applications built using React and Next.js\n\nManage and investigate issues involving Contentful configurations and content delivery\n\nTroubleshoot CMS schemas, content models, and content-related application issues\n\nIdentify frontend issues caused by content configuration, rendering, or data delivery\n\nTrace and validate data flows between frontend applications and headless CMS platforms\n\nEnsure consistent website functionality and seamless content delivery\n\nCollaborate with content publishing teams to identify and resolve technical publishing issues\n\nDeployment & CI/CD Pipeline Management\nUtilize GitHub Actions to support automated builds, deployments, and release processes\n\nMonitor deployment workflows and investigate failed builds or pipeline executions\n\nPerform release checks and validate deployments during shift hours\n\nTroubleshoot CI/CD-related issues affecting website availability and functionality\n\nEnsure deployment processes remain stable, reliable, and consistent\n\nSupport production releases and post-deployment validation\n\nIdentify opportunities to improve deployment workflows and operational efficiency\n\nThird-Party Integrations & Technical Troubleshooting\nMonitor, diagnose, and triage issues involving third-party platforms such as Bazaarvoice, PriceSpider, and Salsify\n\nTroubleshoot integrations related to ratings and reviews, product catalogs, and Where to Buy functionalities\n\nInvestigate integration failures and identify whether issues originate from the website, CMS configuration, data flow, or external vendor\n\nPerform rapid root cause analysis to determine the source of technical issues\n\nValidate API responses, integration configurations, and data exchanges between connected platforms\n\nCoordinate and route vendor-related issues to the appropriate external support teams\n\nProvide clear technical findings and diagnostic information to facilitate issue resolution\n\nFocus on accurate diagnosis and escalation rather than performing vendor-side fixes\n\nStakeholder Communication & Operational Coordination\nAct as the primary technical point of contact for North American stakeholders during the assigned shift\n\nCoordinate with Content Publishing Teams and non-technical users to understand reported issues\n\nCommunicate technical findings, incident updates, and recommended resolutions clearly\n\nTranslate technical issues into understandable explanations for non-technical stakeholders\n\nProvide timely updates on incident status, resolution progress, and potential business impact\n\nMaintain clear documentation of incidents, troubleshooting steps, and resolutions\n\nEnsure smooth handovers and continuity of support across regional teams\n\nBusiness Adaptability & Professional Growth\nDemonstrate Operational Ownership: Independently manage escalated technical issues and production incidents during assigned shift hours\n\nDrive Platform Reliability: Proactively identify and address issues affecting website availability, stability, and performance\n\nExecute Effective Troubleshooting: Apply structured debugging and root cause analysis to identify and resolve technical issues\n\nPractice Effective Communication: Collaborate with global teams and communicate technical information clearly to technical and non-technical stakeholders\n\nPromote Continuous Improvement: Identify opportunities to improve platform operations, deployment workflows, and incident management practices\n\nCore Technology Requirements\nReact | Next.js | Contentful | GitHub Actions | Headless CMS | JavaScript | REST APIs | Third-Party Integrations | CI/CD | Production Support\nStrong hands-on experience in React and Next.js application support, Contentful, GitHub Actions, third-party integrations, production troubleshooting, and enterprise platform operations is expected.\nPreferred Qualifications\nExperience with Bazaarvoice, particularly ratings and reviews integrations\n\nExperience with PriceSpider, particularly Where to Buy integrations\n\nExperience with Salsify or similar product information management and product catalog platforms\n\nFamiliarity with e-commerce platforms and enterprise digital experience ecosystems\n\nExperience supporting high-traffic websites and mission-critical digital platforms\n\nFamiliarity with monitoring tools, incident management processes, and production support workflows\n\nExperience working with distributed teams and international stakeholders, particularly North American teams\n\nKey Competencies\nAt least 5 years of professional software development experience, with strong expertise in React and Next.js\n\nStrong technical troubleshooting, debugging, and root cause analysis skills\n\nExcellent spoken and written English communication skills\n\nAbility to work independently with minimal supervision during night shift operations\n\nStrong ownership, accountability, and attention to detail\n\nAbility to remain calm and effective when handling live production incidents\n\nStrong stakeholder management and cross-functional collaboration skills\n\nAbility to prioritize issues based on urgency, business impact, and SLA requirements\n\nProactive approach to maintaining platform reliability and operational excellence\n\nShift & Working Hours\nNight Shift - North American Business Hours\nSchedule aligned with North American business hours and US time zones\n\nApproximate equivalent: 11:00 PM - 8:00 AM China Standard Time (CST), next day\n\nRequires availability to independently manage platform support and escalations during assigned shift hours\n\nKey Performance Indicators (KPIs) / Success Metrics\nFirst Response & Resolution Time: Meet established SLA targets for responding to and resolving escalated production tickets\n\nDiagnostic Accuracy: Correctly identify whether issues originate from the website, content configuration, CMS, or third-party vendors\n\nPlatform Availability: Maintain website stability and minimize downtime during assigned shift hours\n\nDeployment Reliability: Ensure smooth deployment processes and timely troubleshooting of GitHub Actions pipeline issues\n\nIncident Management: Provide effective troubleshooting, documentation, escalation, and resolution of production incidents\n\nStakeholder Satisfaction: Deliver timely communication and effective technical support to North American stakeholders and content publishing 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