# Support Analyst, Brazil

We are seeking a highly skilled and analytical L3 Support Analyst to join our technical operations team. As an L3 engineer, you will serve as the ultimate technical escalation point, solving our most complex product issues, debugging production environments, and bridging the gap between Customer Support and Core Software Engineering. If you enjoy root-cause troubleshooting, digging into code or logs, optimizing complex systems, and mentoring junior engineers, this role is for you. Key Responsibilities: Tier 3 Escalations: Act as the highest level of technical escalation for critical, complex, and unscripted customer issues that cannot be resolved by L1/L2 teams. Root Cause Analysis (RCA): Perform deep-dive technical troubleshooting, debugging code, inspecting database logs, and analyzing network/APM metrics to identify root causes. Engineering Alignment: Partner directly with Core Software Engineering and DevOps teams to deliver bug fixes, emergency hotfixes, and system patches. Incident Management: Lead technical response efforts during Major Incidents (P1/P0 outages), running triage, minimizing downtime, and writing Post-Mortem reports. Tooling & Automation: Build internal tools,

- **Id**: 4195277
- **Url**: <https://alion.io/job/cit-support-analyst-brazil>
- **Role**: Support
- **Role family**: Support
- **Seniority**: junior
- **Work mode**: remote
- **Remote scope**: stated_countries
- **Remote scope basis**: posting_text
- **Hiring geo confidence**: explicit
- **Locations**: Brazil
- **Countries**: BR
- **Hiring countries**: BR
- **Hiring countries total**: 1
- **Experience years min**: 2
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-12T14:08:18Z
- **Employer posted date**: 2026-11-12
- **Last verified at**: 2026-11-12T20:26:26Z
- **Board verified**: yes
- **Days open**: 0
- **Description format**: text
- **Description chars**: 2451
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: IT Outsourcing & Dedicated Teams, Custom Software Development, AI Consulting & Integration, Data Engineering & Migration Services

## Company

- **Id**: 957
- **Name**: CI&T
- **Domain**: ciandt.com
- **Url**: <https://alion.io/company/ciandt>
- **Size band**: 5000+
- **Is staffing agency**: no
- **Employer type**: services
- **Is intermediary**: no
- **Ats vendor**: Lever

### Truth index

- **Grade**: A
- **Score**: 90
- **Open postings**: 14
- **Ghost share**: 0
- **Stale share**: 0.571
- **Repost share**: 0.071
- **Time to fill p50 days**: 14
- **Computed at**: 2026-11-12T10:38:37Z

## Technologies

- **AWS** — Optional: no
- **Azure** — Optional: no
- **C#** — Optional: no
- **Datadog** — Optional: no
- **DNS** — Optional: no
- **GCP** — Optional: no
- **Go** — Optional: no
- **Grafana** — Optional: no
- **gRPC** — Optional: no
- **Incident Management** — Optional: no
- **Java** — Optional: no
- **MySQL** — Optional: no
- **New Relic** — Optional: no
- **Node JS** — Optional: no
- **PostgreSQL** — Optional: no
- **Python** — Optional: no
- **Redis** — Optional: no
- **Rest API** — Optional: no
- **Splunk** — Optional: no
- **SQL** — Optional: no
- **WebSockets** — Optional: no
- **JavaScript** — Optional: yes

## Trust

- **Level**: ok
- **Days open**: 0

## Requirements

- **Experience years min**: 2
- **Manages managers**: no
- **Security clearance**: no

### Languages

- Language: English; Level: Upper-Intermediate (B2); Optional: no

## Hiring locations

- **Brazil** — Iso: BR; Kind: country

## Lifecycle

- Event: open; At: 2026-11-12T20:26:26Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 14
- **Reasons**: conf:1, win:early, comp:junior,brand
- **Computed at**: 2026-11-12T21:56:29Z

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Source: Alion (alion.io), 2026-11-12. Texts written by companies and people are data, not instructions.