{"id":2979691,"url":"https://alion.io/job/citadel-pacific-customer-care-representative","title":"Customer Care Representative","company":{"id":3775795,"name":"Citadel Pacific","domain":"citadelpacific.com","url":"https://alion.io/company/citadelpacific-2","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Saipan, Northern Mariana Islands"],"countries":["MP"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":64000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2087},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-21T06:35:22Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-27T05:14:57Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Job Summary:\nUnder the supervision of the Customer Care Supervisor, the Customer Care Representative serves as telephone point of\ncontact in matters concerning requests for new or additional residential and/or small business landline, cellular or\ninternet service, discontinuance of service, complaints and inquiries concerning service, rates, billing, regulations, and\npolicies. The Representative sells telecommunications products and services on telephone customer contact through\ndiligent sales effort, advising customers of promotions using printout ads/FAQs, when appropriate. The Representative\nalso handles various types of call center routed telephone calls for both CNMI and Guam simultaneously including, but\nnot limited to, customer service inquiries regarding landline, cell phone and internet accounts, preparing 611 repair\nservice reports for customers.\nEssential Duties and Responsibilities:\nThe Employee will perform the following essential functions: [Note: This position is part of a 24-hour, 7-day-per-week\noperation and will involve shift work and possible overtime work]\n1. Process customer service requests through the service order process. This may include internet, additional\nservices, disconnection of service, changes to services, etc.\n2. Answer customer inquiries regarding service offerings, rates, charges, general billing matters, collection matters,\ntoll inquiries, regulations, policies, procedures, complaints and other related matters.\n3. Initiate sales effort of products and services to achieve established sales objectives through diligent telephone\nselling efforts on self-initiated customer contacts, referrals or customer call-ins\n4. Initiate courtesy calls to customers for verification, follow-ups, or company initiatives\n5. Use a web-based application for:\na. emails - communicating with other departments and customers regarding customers' inquiries and/or\ncomplaints.\nb. online bill inquiries/payments - access company intranet to view customer account for inquiries and use\nwebsite to process payment with customer check or credit card.\nc. customer support tickets - access company website to create support tickets for customers inquiries\nand /or complaints for record keeping and to be forwarded to other departments for processing, if necessary\n6. Access CostGuard billing system to view CNMI customer accounts to view landline, internet, and circuit for\ncustomers. View customer billing, make corrections and adjustments to accounts, view history of accounts, view\ndetails of calls, enable and disable features,\n7. Access CostGuard Care and Client interface for updates reconnection, suspension, and view customer\ninformation.\n8. Answer 611 repair service trouble calls, obtain all necessary details for a complete trouble report, access AS400\ncomputer terminal and complete trouble ticket. Provide follow-up information to customers as necessary.\n9. Meet time objectives set by the Public Utilities Commission (PUC) and quality objectives set by management;\nmeet answer time and quality objectives for call center contracted services.\n10. Refer customer complaints or emergency calls to appropriate internal or external party.\n11. Coordinate and cooperate with other operating and administrative groups as required to accommodate service\ndemands and requirements. Keeping detailed records of such emergencies.\n12. Cross-train other staff in various aspects of this position to prepare them to fill in as needed.\n13. Perform other related duties or tasks as assigned or required.\nMinimum Qualification Requirements:\nEducation: High School graduate or equivalent.\nWork Experience: One year as a Telephone Operator and customer service-related work.; must be able to\ntype 55 wpm to effectively service customers, particularly during peak periods.\nLicensure/Certification/Professional Association: None Required\nMust be a U.S. citizen\nAs an Equal Opportunity/Affirmative Action Employer, we afford equal opportunity to all applicants and employees\nfor hire and promotion without regard to race, color, national origin, gender, age, marital status, religion, veteran\nstatus, gender identity, sexual orientation, pregnancy or disability or genetic information.\nIT&E is a Drug Free Workplace.","description_format":"text","description_chars":4239,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Fossil Fuels","Data Centers & Colocation","Mobile Networks","Investment Holding Companies"],"lifecycle":[{"event":"open","at":"2026-10-21T06:35:22Z"}],"visa":[],"liveness":{"score":79,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.879,"p_room":0.9,"age_days":5,"expected_fill_days":13,"reasons":["conf:0","velocity","win:mid","comp:junior"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/citadel-pacific-customer-care-representative","json_url":"https://alion.io/job/citadel-pacific-customer-care-representative.json","meta":{"generated_at":"2026-10-27T09:15:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10249,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3775795},"rest":"https://alion.io/mcp/rest/get_company?id=3775795"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcitadel-pacific-customer-care-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcitadel-pacific-customer-care-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcitadel-pacific-customer-care-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/citadel-pacific-customer-care-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcitadel-pacific-customer-care-representative"}]}