{"id":3723603,"url":"https://alion.io/job/citadel-pacific-network-operations-center-technician-apprentice","title":"Network Operations Center Technician Apprentice","company":{"id":3775795,"name":"Citadel Pacific","domain":"citadelpacific.com","url":"https://alion.io/company/citadelpacific-2","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Networking","role_family":"Networking","seniority":"intern","employment_type":"internship","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tamuning, Guam"],"countries":["GU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":true},{"name":"Microsoft Office","optional":true},{"name":"Wi-Fi","optional":true}],"status":"live","first_seen_at":"2026-11-04T04:03:25Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-06T18:23:20Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Job Summary:\nThis position performs skilled/technical work in an operational environment which monitors applications, services, systems, and network. Must have the flexibility to work in a dynamic and fast paced environment with changing priorities.\nEssential Duties and Responsibilities:\nThe Employee will:\n1. Know and uphold the established IT&E mission, policies and procedures, IT&E and department objectives, quality assurance and safety programs and standards.\n2. Utilize monitoring tools to proactively identify problems with systems, applications, network, and services.\na. Monitor key alerts and notifications and drive response and resolution\nb. Perform restoration actions as necessary\nc. Trouble ticket response and resolution. Document all pertinent information in the trouble ticket system.\nd. Outage detection, symptom collection, communicate status. Notify and escalate as warranted.\ne. Coordinate activities with technical departments to trouble shoot and restore equipment failures. Notify and escalate as warranted.\n3. Receive, coordinate, approve and support maintenance activities.\n4. Provide professional internal and external customer service while corresponding via telephone, email, SMS, and team applications.\n5. Contact internal and external customers proactively regarding service affecting outages. Coordinate with vendors as needed to resolve service affecting outages.\n6. Follow detailed instructions to perform advanced network break/fix functions.\n7. Advanced network related projects including gathering KPI data, creating graphs for trending analysis and to identify service issue\n8. Ability to be flexible and successfully respond to multiple work pressures, with a sense of urgency.\n9. Perform other related duties or tasks as assigned or required.\nMinimum Qualification Requirements:\nEducation: High School diploma or equivalent.\nWork Experience: Preferred three years of progressive experience in telecommunications, network operations, or technical support related field. Reduce to two years preferred of progressive experience in related fields if candidate possess an associate degree or has military service.\nTraining in Data, Voice or Video Network Technologies is a plus.\nLicensure/Certification/Professional Association:\nITIL, CompTIA A+, Cisco CCNA, Microsoft MCSE preferred but not required\nKnowledge, Skills and Abilities:\n1. Knowledge of:\na. Computer software programs, electronic theory, components and testing procedures.\nb. Telecommunications, networking, and system administration.\nc. Network monitoring software.\nd. Ticketing systems\n2. Skills in:\na. Test, turn-up, and/or support for one or more of the following:\n§ Wi-Fi\n§ Mobile\n§ Networking\n§ Fixed line\n§ broadband communications.\nb. Preparing written reports, statistics, and basic analysis.\nc. Using personal computer hardware and Microsoft Office programs.\nd. Strong problem-solving skills, the ability to make decisions with some latitude and the ability to organize and prioritize work based on established guidelines.\ne. Excellent written and verbal skills. You will be the primary communicator on shift for notification, escalation, and resolution.\nf. Ability to read, interpret and follow complex maps, diagrams, and schematic.\ng. High level of technical and analytical skills.\n3. Ability to:\na. Demonstrate commitment and maturity with attention to detail.\nb. Work independently with minimal supervision or within a team.\nc. Willingness to work and make decisions in a rapidly changing and uncertain environment.\nd. Support IT&E and its customers and partners 24x7x365. Team members will be required to work a rotating shift schedule to include day shift (0430-1330H, 0800-1700H), swing shift (1200-2100H, 1600-0100), midnight shift (2100H-0600, 0000-0830), holidays and weekends.\ne. Mandatory overtime will be required during peak periods, needs of the company, or during a natural disaster/emergency.\nf. Maintain and prepare reports.\ng. Meet attendance and punctuality requirements.\nh. Apply and enforce work safety rules.\ni. Work effectively with other employees and effectively assist customers.\nj. Maintain cleanliness of facility.\nPhysical Requirements\nThis position primarily performs sedentary work in an office environment. The role requires prolonged periods of sitting, frequent use of computers and multiple monitors, repetitive hand and finger movements for typing and data entry, and the ability to communicate effectively in person, by phone, and through virtual collaboration tools. The employee must be able to read and analyze technical information displayed on computer screens and occasionally move about the office to attend meetings or support operational activities.\nWork Environment\nWork is primarily performed in a climate-controlled office or Network Operations Center environment. The employee may be required to work rotating shifts, weekends, holidays, or overnight schedules to support 24/7 network operations.\nEqual Employment Opportunity Statement:\nWe are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, or any other status protected by applicable federal, state, or local law.\nReasonable Accommodations:\nReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.","description_format":"text","description_chars":5448,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Fossil Fuels","Data Centers & Colocation","Mobile Networks","Investment Holding Companies"],"lifecycle":[{"event":"open","at":"2026-11-04T04:03:25Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":13,"reasons":["conf:0","velocity","win:early","comp:junior"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/citadel-pacific-network-operations-center-technician-apprentice","json_url":"https://alion.io/job/citadel-pacific-network-operations-center-technician-apprentice.json","meta":{"generated_at":"2026-11-06T19:13:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2312,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3775795},"rest":"https://alion.io/mcp/rest/get_company?id=3775795"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcitadel-pacific-network-operations-center-technician-apprentice"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcitadel-pacific-network-operations-center-technician-apprentice"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcitadel-pacific-network-operations-center-technician-apprentice"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/citadel-pacific-network-operations-center-technician-apprentice\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcitadel-pacific-network-operations-center-technician-apprentice"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3723603}},{"tool":"search_jobs","arguments":{"company":"citadelpacific.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3723603},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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