{"id":1219575,"url":"https://alion.io/job/citadelpacific-it-technical-support-analyst","title":"IT Technical Support Analyst","company":{"id":3775795,"name":"Citadel Pacific","domain":"citadelpacific.com","url":"https://alion.io/company/citadelpacific-2","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Taguig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7500,"max_usd":19000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":321},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Sophos","optional":false},{"name":"Azure","optional":true},{"name":"ITIL","optional":true},{"name":"Linux","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-09-25T11:41:49Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-09-26T01:28:26Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"RESPONSIBILITIES:\nThe Employee will:\nOversee and maintain computer hardware, software, network and other peripherals\nResolve technical issues and respond on service requests in a timely manner.\nEndpoint support (Sophos, Intune, AD, M365, etc)\nHandle onsite/colocation equipment (server rack, structured cabling, etc)\nProvide after office hours' coverage as part of an on-call rotation schedule for SLA support as needed.\nAbility to track and record resolution time in any ticketing system (e.g. ServiceDesk Plus, ServiceNow, etc).\nCreate technical bulletins to serve as a job aid and expand the knowledge base for handling support issues.\nEnsure that all actions and discussions pertaining to issues escalated are documented.\nParticipate in the post-incident review discussion and post-resolution follow-up meetings.\nAssist in developing help sheets and knowledge base articles for end users.\nPerform related duties consistent with the scope and intent of the position\nPreferred Qualifications, Capabilities, and Skills:\nBachelor's Degree in Information Technology or equivalent\nMinimum 2-3 years of relevant experience\nExtensive computer hardware and application support experience.\nAble to work independently and as a self-starter\nExcellent communications skills - both verbal and written\nLicenses/Certifications: CompTIA A+, Cisco Certification, Microsoft Certification, Linux Certification preferred\nTechnical Competencies\nExtensive experience working with different operating systems including Windows, Linux and Mac OS\nRelevant experience on Cloud Environment application such as M365, CRMs and Azure.\nExperience with advanced LAN/WAN based networking and troubleshooting.\nWorking knowledge of a range of diagnostic utilities.\nWorking experience of ITIL process and implementation.\nStrong documentation skills.\n____________\nAbout CITADEL Pacific\nCITADEL Pacific Ltd. (CPL) is a diversified private holding company with operations in the Philippines, Hong Kong, Macau, the Republic of Palau, the Commonwealth of the Northern Mariana Islands, and the US Territory of Guam.\nOur holdings range from controlling stakes in companies engaged in telecommunications, retail, petroleum and gas distribution, commercial, and industrial property, in-flight catering, and manpower services. Recent acquisitions entering Solar and Data Center businesses position CITADEL to future facing and fast-growing industries in renewables energy and digital infrastructure. Our recent acquisitions of Solar and Data Center businesses position CITADEL in future-facing, fast-growing industries within the renewable energy and digital infrastructure sectors.\nWe offer a competitive total rewards package which includes a base salary determined by factors such as role, experience, skill set, and location. Additionally, eligible employees may receive discretionary bonuses based on both company performance and individual achievements. Our benefits and programs are designed to meet the needs of our employees and are benchmarked to the market. Detailed information regarding compensation and benefits will be shared during the hiring process.","description_format":"text","description_chars":3124,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Fossil Fuels","Data Centers & Colocation","Mobile Networks"],"lifecycle":[{"event":"open","at":"2026-09-25T11:41:49Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":22,"reasons":["conf:4","win:early","comp:junior"],"computed_at":"2026-09-26T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/citadelpacific-it-technical-support-analyst","json_url":"https://alion.io/job/citadelpacific-it-technical-support-analyst.json","meta":{"generated_at":"2026-09-27T04:54:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4315,"day_limit":5000,"remaining_today":685,"minute_limit":60,"resets_at":"2026-09-28T00:00:00Z"}}}