{"id":1219589,"url":"https://alion.io/job/citadelpacific-technical-support-specialist-network","title":"Technical Support Specialist - Network","company":{"id":3775795,"name":"Citadel Pacific","domain":"citadelpacific.com","url":"https://alion.io/company/citadelpacific-2","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Taguig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7000,"max_usd":21000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":480},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false},{"name":"Sophos","optional":false},{"name":"Azure","optional":true},{"name":"ITIL","optional":true},{"name":"TCP/IP","optional":true},{"name":"VLAN","optional":true}],"status":"live","first_seen_at":"2026-09-25T11:41:49Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-09-29T09:32:18Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"The Technical Support Specialist - Network is responsible for monitoring, maintaining, and supporting the organization's network infrastructure to ensure continuous, reliable, and secure business operations across all sites and locations.\nThe role works closely with the Network Administration, Server and Security Team in identifying, mitigating, and resolving network-related incidents, as well as supporting ongoing infrastructure and security initiatives\nThe Employee will:\nNetwork Operation and Support:\n Monitor network performance and availability across all sites\nProvide Level 1-2 support for network-related incidents and requests\nTroubleshoot connectivity, performance, and access issues\nEscalate complex issues to senior network administrators when necessary\n\nNetwork Implementation and Maintenance:\nAssist in installation, configuration, and maintenance of:Routers, switches, firewalls, and wireless devices\n\nSupport network deployment for new sites and expansions\nEnsure proper network configuration and adherence to standards\nNetwork and Security Support:\n Assist in managing network security tools and solutions, including:Firewalls (Fortinet, Sophos, etc.)\nEndpoint and web security platforms\n\nSupport enforcement of IT security standards and policies\nEnsure network availability and secure access to systems and applications\nIncident and Ticket Management:\n Manage incidents, requests, and service tickets based on priority and SLA\nProvide timely updates and resolutions to stakeholders\nMaintain accurate records of issues, actions, and resolutions\nDocumentation and Reporting:\n Maintain updated documentation of:Network diagrams\nConfigurations\nStandard operating procedures (SOPs)\n\nAssist in preparing reports related to network performance and incidents\nContinuous Improvement:\n Assist in network design discussions and planning activities\nRecommend improvements for performance, scalability, and security\nStay updated with emerging networking technologies and best practice\nPreferred Qualifications, Capabilities, and Skills:\nCollege Graduate: Bachelor of Information Technology orBachelor of Computer Science\n\nAt least 1-3 years of relevant experience in network support\nExperience supporting:Enterprise networks\nMulti-site environments\nFirewall and security systems\n\nStrong knowledge of:Networking fundamentals (TCP/IP, VLAN, routing, switching, wireless) \n\nFamiliarity with:Firewall technologies (Fortinet, Sophos, Cisco)\nNetwork monitoring tools (e.g., Site24x7)\nEndpoint and web security tools\n\nBasic understanding of:Cloud networking concepts (Azure / hybrid environment preferred)\n\nCertifications Preferred:CCNA or equivalent\nITIL Foundation (preferred)\nCompTIA Network+ / Security+ (optional)\nMicrosoft certifications (optional)\n\n____________\nAbout CITADEL Pacific\nCITADEL Pacific Ltd. (CPL) is a diversified private holding company with operations in the Philippines, Hong Kong, Macau, the Republic of Palau, the Commonwealth of the Northern Mariana Islands, and the US Territory of Guam.\nOur holdings range from controlling stakes in companies engaged in telecommunications, retail, petroleum and gas distribution, commercial, and industrial property, in-flight catering, and manpower services. Recent acquisitions entering Solar and Data Center businesses position CITADEL to future facing and fast-growing industries in renewables energy and digital infrastructure. Our recent acquisitions of Solar and Data Center businesses position CITADEL in future-facing, fast-growing industries within the renewable energy and digital infrastructure sectors.\nWe offer a competitive total rewards package which includes a base salary determined by factors such as role, experience, skill set, and location. Additionally, eligible employees may receive discretionary bonuses based on both company performance and individual achievements. Our benefits and programs are designed to meet the needs of our employees and are benchmarked to the market. Detailed information regarding compensation and benefits will be shared during the hiring process.","description_format":"text","description_chars":4066,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Fossil Fuels","Data Centers & Colocation","Mobile Networks"],"lifecycle":[{"event":"open","at":"2026-09-25T11:41:49Z"}],"liveness":{"score":25,"band":"fade","label":"Fading","p_open":1,"p_active":0.55,"p_room":0.45,"age_days":4,"expected_fill_days":3,"reasons":["conf:20","velocity","win:tail","comp:junior"],"computed_at":"2026-09-30T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/citadelpacific-technical-support-specialist-network","json_url":"https://alion.io/job/citadelpacific-technical-support-specialist-network.json","meta":{"generated_at":"2026-10-01T04:43:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4233,"day_limit":5000,"remaining_today":767,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}