{"id":1219558,"url":"https://alion.io/job/citadelpacific-workplace-service-manager-end-user-computing-manager","title":"Workplace Service Manager (End User Computing Manager)","company":{"id":3775795,"name":"Citadel Pacific","domain":"citadelpacific.com","url":"https://alion.io/company/citadelpacific-2","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Taguig, Philippines"],"countries":["PH"],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":25000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3777},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false},{"name":"Copilot","optional":true},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-09-25T11:41:49Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-14T12:48:52Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"The Workplace Services Manager (End-User Computing Manager) is responsible for delivering a secure, standardized, and high-performing digital workplace that enables employees to work productively across office-based, hybrid, and remote environments.\nThis role owns end-user computing (EUC) services, including endpoint devices, operating environments, collaboration tools, service desk operations, and workplace IT standards. The role ensures service reliability, security compliance, and positive employee experience, while driving cost efficiency and operational discipline across workplace services.\nThe position works closely with Information Security, Infrastructure, Enterprise Applications, HR, and business stakeholders, and manages internal support teams and service partners.\nRESPONSIBILITIES\nThe employee will:\nWorkplace Technology & End-User Computing\nOwn the lifecycle management of end-user devices including laptops, desktops, mobile devices, peripherals, and meeting room technology.\nEnsure standardization, security, and performance of operating systems, endpoint management, and collaboration tools\nManage onboarding and offboarding processes to ensure seamless employee experience\nSupport hybrid and remote work models with reliable workplace technologies\nDrive adoption and effective use of workplace tools such as email, collaboration, and conferencing platforms\nIT Operations & Service Delivery\nLead day-to-day IT operations related to workplace services and end-user support\nManage Service Desk and support teams, ensuring timely resolution of incidents, requests, and problems\nImplement and maintain IT service management processes including incident, problem, change, and request management\nDefine and monitor SLAs, KPIs, and operational performance metrics\nEnsure high availability, service reliability, and continuous improvement of workplace services\nWorkplace Experience and Collaboration\nPartner with HR, Facilities, Security, and Business Leaders to support workplace strategies and policies\nEnsure meeting rooms, AV systems, and collaboration spaces operate effectively\nImprove digital employee experience by reducing friction and proactively addressing pain points\nSupport organizational change initiatives related to workplace technology and ways of working\nSecurity, Risk & Compliance (Operational Scope)\nEnforce workplace security standards including endpoint protection, identity and access management, and data protection. \nEnsure compliance with internal policies, regulatory requirements, and audit standards\nParticipate in incident response and disaster recovery activities related to workplace services\nVendor & Financial Management\nManage relationships with technology vendors, managed service providers, and telecommunications partners\nOwn workplace IT budgets including hardware, software licensing, and support contracts\nMonitor vendor performance against SLAs and contractual obligations.Identify opportunities for cost optimization and service improvement\n\nLeadership & Strategic Planning\nLead, coach, and develop workplace and IT operations team membersTranslate business needs into scalable workplace technology solutions\n\nDefine and execute a workplace operations roadmap aligned with business strategy\nProvide regular reporting and insights to senior leadership on workplace performance and risks\nPreferred Qualifications, Capabilities, and Skills:\nBachelor's degree in information technology or computer science or equivalent\n5-10 years of experience in IT operations, workplace technology, or end-user computing roles\nProven experience managing IT support services and workplace operations\nStrong knowledge of IT service management frameworks such as ITIL\nExperience managing vendors and third-party service providers\nDemonstrated people-management and leadership experience\nStrong operational and service-delivery mindset\nExcellent stakeholder management and communication skills\nAbility to balance technical requirements with employee experience\nAnalytical and problem-solving skills\nContinuous improvement and customer-focused approach\nCalm and decisive leadership in high-impact incident situations\n Licenses/Certifications Required: ITIL certification (Foundation or higher) Experience; Microsoft Copilot AI , M365 certification\nKnowledge / Skills Required:\nExperience with modern workplace platforms such as Microsoft 365\nSupporting hybrid or remote work environments\nFamiliarity with endpoint security, identity management, and compliance concepts\nBudget management and financial planning experience\n____________\nAbout CITADEL Pacific\nCITADEL Pacific Ltd. (CPL) is a diversified private holding company with operations in the Philippines, Hong Kong, Macau, the Republic of Palau, the Commonwealth of the Northern Mariana Islands, and the US Territory of Guam.\nOur holdings range from controlling stakes in companies engaged in telecommunications, retail, petroleum and gas distribution, commercial, and industrial property, in-flight catering, and manpower services. Recent acquisitions entering Solar and Data Center businesses position CITADEL to future facing and fast-growing industries in renewables energy and digital infrastructure. Our recent acquisitions of Solar and Data Center businesses position CITADEL in future-facing, fast-growing industries within the renewable energy and digital infrastructure sectors.\nWe offer a competitive total rewards package which includes a base salary determined by factors such as role, experience, skill set, and location. Additionally, eligible employees may receive discretionary bonuses based on both company performance and individual achievements. Our benefits and programs are designed to meet the needs of our employees and are benchmarked to the market. Detailed information regarding compensation and benefits will be shared during the hiring process.","description_format":"text","description_chars":5868,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Fossil Fuels","Data Centers & Colocation","Mobile Networks"],"lifecycle":[{"event":"open","at":"2026-09-25T11:41:49Z"}],"visa":[],"liveness":{"score":48,"band":"ok","label":"Likely open","p_open":1,"p_active":0.878,"p_room":0.55,"age_days":18,"expected_fill_days":13,"reasons":["conf:3","velocity","win:tail"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/citadelpacific-workplace-service-manager-end-user-computing-manager","json_url":"https://alion.io/job/citadelpacific-workplace-service-manager-end-user-computing-manager.json","meta":{"generated_at":"2026-10-14T13:08:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16096,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3775795},"rest":"https://alion.io/mcp/rest/get_company?id=3775795"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcitadelpacific-workplace-service-manager-end-user-computing-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcitadelpacific-workplace-service-manager-end-user-computing-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcitadelpacific-workplace-service-manager-end-user-computing-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/citadelpacific-workplace-service-manager-end-user-computing-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcitadelpacific-workplace-service-manager-end-user-computing-manager"}]}