Investor Relations Supervisor

About Citco:

The market leader. The premier provider. The best in the business. At Citco, we’ve been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and shape its future. From working exclusively with hedge funds to serving all alternatives, corporations and private clients, our organization has grown immensely across asset classes and geographies. For us, this progress is a pattern that we’ll only maintain as we move forward, always prioritizing our performance. So for those who want to play at the top of their game and be at the vanguard of their space, we say: Welcome to Citco.

About the Team & Business Line:

Fund Administration is Citco’s core business, and our alternative asset and accounting service is one of the industry’s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.

Your Role:

• Responsible for supervision of the daily deliverables, checks and controls of the team. This includes delegating relevant tasks to, and liaising with all team members to ensure they complete their deliverables within SLA.
• Liaise with IR Senior Administrators and Administrators throughout the day with regards task completion updates and monitoring SLA completion.
• Communicate daily to the Account Manager and escalate any concerns completing any of the above.
• Responsible for an overview of ECM, making sure that all IR Senior Administrators and Administrators are aware of the workflow and complete their daily tasks, using ATLAS as support to monitor team success.
• Responsible for maintaining oversight and identifying any potential issues and escalating where required.
• Monitor client correspondence and Moxie queues, ensuring team are managing responses within SLA, providing professional and comprehensive responses, and approving emails in a timely manner.
• Compile and review team statistics with the Account Manager each week to identify trends and areas of improvement.
• Coach team members, empowering them to complete their tasks efficiently and accurately through training.
• Monitor and report on success and areas for improvement.
• Provide cross training on IR teams, meeting targets and developing training plans to facilitate.
• Participate in the leadership of daily meetings and process/system updates, ensuring all information filters through the team.
• Actively participate in discussions around any enhancements / changes and ensure this is communicated effectively to their teams and processes are updated where required.
• Build professional, positive and collaborative working relationships with peers and colleagues in other departments, e.g. Fund accounting, SSC, Compliance, Treasury, AML, Legal and Compliance teams on a regular basis.
• Provide Key Support to the Account Manager in respect of any ad-hoc task completion.
• Host client visits and trustee on site visits.
• Performing Board Pack review final check.
• Conduct a Fund Setups / Double Blind Checklists.
• Act on behalf on the Account Manager in their absence with respect to the following:
• Escalation of any team issues or errors to the Senior Account Manager.
• Completion of the monthly Manager Control Reporting.
• Acting as point of contact for urgent client queries.
• Escalating any team items or deliverables that require Account Manager approval to the Senior Account Manager.
• Risk control within the team. They should be risk aware and employ critical thinking to identify potential issues, both in existing processes and in ad hoc day to day scenarios.

About You:

• Degree qualified in a business or Finance related disciple.
• Team player who can work well within the function to deliver a quality service.
• Creative and innovative.
• Excellent communication and writing skills.
• Client focused.
• Proven interest in the financial markets and hedge fund industry.
• Proficient in Microsoft Office applications.

Core Skills and Behaviors You’ll Bring:

Building Future Readiness - Demonstrates resilience by adapting well to change and is committed to improving knowledge and skills for the future.

Delivering Client Excellence - Partners with internal and external clients to understand needs, develop solutions and deliver an excellent client experience.

Problem Solving & Decision Making - Demonstrates Data Literacy to analyze issues, identify practical solutions, and make informed decisions while taking responsibility for outcomes.

Building Relationships - Builds trusted relationships in an inclusive way. Positively influences outcomes while strengthening working relationships.

Emotional Intelligence - Demonstrates self-awareness in identifying emotions, understanding triggers, and choosing appropriate behavior for the circumstance. Recognizes when biases may be impacting decisions. Seeks to understand and empathizes with others’ emotions and perspectives.

Managing Risk - Commits to protecting Citco by being aware of internal and external risks, thinking ahead to understand how those risks could affect people, processes or outcomes. Takes proactive steps using sound judgement to support safe and effective decision making. Values and promotes a strong risk culture.

AI & Digital Literacy - Demonstrated ability to leverage AI-powered tools and evolving digital technologies to enhance productivity, efficiency, and quality of work

Leadership Skills and Behaviors You’ll Bring:

Strategic Thinking - Develops forward-looking strategies for growth by identifying market trends and transformation opportunities. Drives innovation by challenging conventions, fostering creativity, and translating insights into impactful strategies that position Citco for sustainable success.

Distributing Leadership - Lets go of control and decision-making power to create space and opportunity for others to take on responsibility. Selects the right people and creates a supportive environment for leadership growth. Creates a culture where influence is valued over authority, with a strong emphasis on diverse experience.

People Experience - Shapes exceptional people experiences through empathetic leadership, creating a culture where people feel valued by building a people first, high performing culture through coaching, care and development - enabling individual success and driving business growth.

Learn more about Citco's expected skills, behaviors, and the hiring process at Careers FAQ

Our Benefits

Your well being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.