{"id":1219764,"url":"https://alion.io/job/citco-windows-infrastructure-support-analyst","title":"Windows Infrastructure Support Analyst","company":{"id":1907202,"name":"Citco","domain":"citco.com","url":"https://alion.io/company/citco","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":76,"open_postings":89,"ghost_share":0,"stale_share":0.955,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Makati, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9500,"max_usd":21000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":611},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Service Desk","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false},{"name":"Confluence","optional":true}],"status":"live","first_seen_at":"2026-04-30T06:01:00Z","employer_posted_date":"2026-04-30","last_verified_at":"2026-10-15T17:19:53Z","board_verified":true,"closed_at":null,"days_open":168,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":167},"description":"Windows Infrastructure Support Analyst\nPosition Description \nThe Citco Group of Companies is a worldwide group of independent financial service providers serving the world's elite hedge funds, private equity and real estate firms, institutional banks, Global 1000 companies and high net worth individuals. Citco companies service these sectors around the world by offering hedge fund administration, custody and fund trading, financial products and corporate and trust planning solutions.\nThe ideal candidate will have strong interest & background in Applications Support and with the ability to learn quickly the business and the supporting applications from the inside out. The primary purpose of the position is to provide Applications Support for the three Divisions: Citco Group, Citco Fund Services (CFS) and Citco Corporate Solutions (C2S), to ensure global support coverage in accordance with Service Level Agreements. The Applications Support Analyst will work closely with business teams dealing with complex issues, solving them or escalating to other members of the Technical Groups or Third PartyVendors of the applications that we support.\nOrganizational Relationships\nThis position is key within our IT Group in terms of how we support the business and will be working across multiple applications and business units. The role will be both technical and business orientated, as such the Analyst will be someone that can provide the right levels of technical support and being business operationally driven.\nPrincipal Accountabilities\nApplications Support\nAdminister & resolve support requests coming from application users through Service Desk Ticketing System\n\nDevelop and maintain a working knowledge of business applications that we support\n\nHelp in preparing user documentation on supported applications and upgrades\n\nInstall client components on user machines and assist with resolution of technical issues pertaining to these\n\nAct as liaison between business users, technical support teams and application developers /vendors\n\nParticipate in discussions whenever upgrades or new functionality is introduced to the applications\n\nHelp in providing useful information that could be used for troubleshooting performance related issues\n\nParticipate in the testing and release process with business units for new and improved applications.\n\nAbout You:\nBackground / Qualifications:\nBachelor’s degree in technology or equivalent work experience\nMature, proactive person willing to accept responsibility and provide leadership\nAbility to work in fast paced, complex Business & IT environments\nWell-rounded individual possessing a high degree of initiative \nDemonstrated proficiency in interpersonal and communication skills including oral and written English.\nPrevious Work Experience:\nMinimumthreeyears ’ experienceproviding applications and Windows Infrastructure support with Focus on Windows Servers and IIS Administration (working in a helpdesk or similar environment) preferably within the Financial Sectorrequired \nMinimum three years’ Data Management experience, developing SQL queries, extracting, manipulating, and migrating data between application databases for reporting purposes and troubleshooting \nExperience working on the technical side, interacting with infrastructure, DBA, process development, configuration and testing teams, preferably with Microsoft Technologies e.g. Dot Net\nGood working knowledge of MS Excel, in particular pivot table services and data import/presentation \nKnowledge in the following tools or applications desirable: \nOracle Fusion, Oracle EBS, Box, JIRA, Confluence\nAble to set priorities, to be flexible with a high degree of accuracy \nFlexibility in work schedule according to project and business needs\nPerform other duties as assignedby the Team Lead. \nOther:\nMust be able to work in high-pressure environment, eitherindependently oras part of a team\nFlexibility in work schedule according to project and business needs\nMust be able to organize and prioritize tasks\nFlexibility and ability to deal with change. \nWhat We Offer: \nA rewarding and challenging environment that spans multiple geographies and multiple business lines\n\nGreat working environment, competitive salary and benefits, and opportunities for educational 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