{"id":4141684,"url":"https://alion.io/job/citi-application-program-manager-emerging-payment-director","title":"Application Program Manager-Emerging Payment - Director","company":{"id":7841,"name":"Citi","domain":"citi.com","url":"https://alion.io/company/citi","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":97,"open_postings":578,"ghost_share":0.01,"stale_share":0.265,"repost_share":0.066,"time_to_fill_p50_days":9,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Management","role_family":"Management","seniority":"head","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Jersey City, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":170000,"max":300000,"currency":"USD","period":"year","gross":null,"usd_annual":300000},"salary_estimate":null,"experience_years_min":15,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"AWS","optional":false},{"name":"CI/CD","optional":false},{"name":"FinOps","optional":false},{"name":"Git","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Platform Engineering","optional":false},{"name":"Power BI","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-11-09T00:00:00Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-12T05:38:52Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Job Description\nDrive FDE Operating Model\nDrive the FDE delivery model, including a RACI matrix that sets clear accountability between FDE pods, product owners, platform teams, business sponsors, risk partners and external technology partners.\nRun regular operating model health checks and adjust Citi Payment Express pod structures, interfaces and decision forums based on delivery data and stakeholder feedback.\nCross-Partner Dependency & Ecosystem Management \nDelivery and Program Leadership (AI-Augmented Planning)\nProvide leadership across the Citi Payment Express modernization portfolio and its programs. Use AI-assisted planning tools to produce and maintain rolling-wave roadmaps, probabilistic schedules and data-driven estimates, instead of relying only on static plans.\nBuild automated, near-real-time portfolio reporting that draws on engineering telemetry (Jira, Git, CI/CD, ServiceNow), and use GenAI to summarize status, highlight trends and draft executive narratives.\nDefine and run a lightweight, outcome-based governance cadence: Quarterly Business Reviews, PI/increment planning and portfolio syncs. Base decisions on OKRs and value metrics rather than milestone completion alone.\nAI Adoption & New Ways of Working through FDE Pods\nAct as the AI adoption champion for the team. Drive effective, responsible use of approved AI tools across the delivery lifecycle: requirements, coding assistants, test generation, documentation, reporting and risk analysis.\nBuild an AI-fluent team through enablement sessions, playbooks, communities of practice and hands-on coaching. Work with AI governance teams to make sure all usage meets firm policy, data classification and model risk requirements.\nPromote modern engineering and delivery practices: product-centric funding, DevSecOps, platform engineering, continuous delivery and value-stream management.\nProcess Modernization & Continuous Improvement\nAssess business, technology and delivery processes using process mining, value-stream mapping and AI analytics. Find bottlenecks, automation opportunities and candidates for simplifying or retiring legacy systems.\nApply advanced program management expertise, across Agile at scale, hybrid and product operating models, to drive execution and hit modernization delivery goals.\nStakeholder Partnership & Communication\nShow a deep understanding of client and business functions, their technology needs, and how modernization and AI capabilities can change outcomes for them.\nAct as a trusted advisor to business and technology leaders. Translate complex technical, financial and dependency information into clear, decision-ready insight for executive and steering committee audiences.\nCommunicate and collaborate across functions, regions and external partners, building alignment and momentum for the modernization agenda.\nDraw on knowledge of several technology disciplines, including cloud, data, application modernization and infrastructure, to shape and challenge program strategy.\nPeople Leadership, Resourcing & Mentoring\nLead resource and capacity management across FDE pods and program teams. Use data-driven capacity planning to balance workload, skills and priorities.\nBuild an inclusive, high-performing, experimental culture where teams are encouraged to automate, simplify and challenge legacy ways of working.\nAnalysis, Problem Solving & Decision Support\nUse AI-assisted analysis and scenario modeling to identify issues, compare alternatives (for example build vs. buy vs. partner, or re-platform vs. re-architect) and recommend practical solutions to complex modernization challenges.\nProduce clear, evidence-based recommendations backed by delivery data, financial impact and risk assessment.\nFinancial Management & Budget Tracking\nOwn end-to-end financial tracking of the team's and portfolio's budget, covering planning, forecasting, actuals and variance analysis\nPartner with Finance / BEL on annual budget planning, quarterly reforecasts, headcount planning, chargebacks and vendor cost management.\nOwn management of all program dependencies across internal teams and multiple technology partners, such as other Payments and Services tech capabilities providers, system integrators, AWS vendors and enterprise platform teams.\nKeep an integrated, AI-assisted dependency map across the portfolio that shows critical paths, cross-program conflicts and partner delivery risks before they affect timelines.\nResolve cross-team and cross-partner conflicts quickly and decisively, escalating with clear options and recommendations when needed.\nQualifications\n15+ years of relevant experience\n8-10+ years of managerial experience\nExperience with financial products\nWorking knowledge of the industry and competitors' products and services\nAdvanced knowledge of the strategic direction of the function within the relevant part of the business\nProficient computer skills with a focus on Microsoft Office applications\nDemonstrated leadership, management and development skills\nRole-Specific Experience (Preferred)\nTrack record of leading large technology modernization or transformation portfolios with multiple programs and workstreams\nOwnership of multi-million-dollar budgets, including forecasting, variance management and vendor cost control\nHands-on experience driving AI / GenAI adoption within delivery teams, with measurable outcomes\nExperience running embedded, forward deployed or product-aligned pod delivery models, including defining RACI and decision rights\nExperience managing dependencies and commercial relationships across multiple external technology partners\nWorking knowledge of Agile at scale (e.g. SAFe), DevSecOps and modern delivery tooling (Jira, ServiceNow, Power BI or similar)\nAdditional certifications such as SAFe, MSP / PgMP, FinOps or cloud / AI practitioner credentials are advantageous\nEducation\nBachelor's degree/University degree or equivalent experience\nMaster's degree preferred (MBA)\nPMP Certification preferred\n------------------------------------------------------\nJob Family Group:\nTechnology------------------------------------------------------\nJob Family:\nApplications Development------------------------------------------------------\nTime Type:\nFull time------------------------------------------------------\nPrimary Location:\nJersey City New Jersey United States------------------------------------------------------\nPrimary Location Full Time Salary Range:\n$170,000.00 - $300,000.00In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.\n------------------------------------------------------\nMost Relevant Skills\nPlease see the requirements listed above.------------------------------------------------------\nOther Relevant Skills\nFor complementary skills, please see above and/or contact the recruiter.------------------------------------------------------\nAnticipated Posting Close Date:\nNov 16, 2026------------------------------------------------------\nAutomated Processing and AI\nWe use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.\nImportantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.\nIllinois residents - AI Notice and Right\n------------------------------------------------------\nCiti is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.\nIf you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.\nView Citi’s EEO Policy Statement and the Know Your Rights 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