{"id":4082568,"url":"https://alion.io/job/citi-application-support-analyst-officer","title":"Application Support Analyst Officer","company":{"id":7841,"name":"Citi","domain":"citi.com","url":"https://alion.io/company/citi","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":97,"open_postings":578,"ghost_share":0.01,"stale_share":0.265,"repost_share":0.066,"time_to_fill_p50_days":9,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tampa, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AppDynamics","optional":false},{"name":"Grafana","optional":false},{"name":"Java","optional":false},{"name":"Linux","optional":false},{"name":"Machine Learning","optional":false},{"name":"Prometheus","optional":false},{"name":"Python","optional":false},{"name":"Splunk","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-09T00:00:00Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-11T18:01:58Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"As an Application Support Analyst at Citi, you'll be the first point of contact for keeping mission-critical applications running smoothly for traders and business users. You'll troubleshoot issues, support application releases, and partner with technology teams to deliver fast, reliable resolutions that protect business continuity. This role sits within Citi's technology support function, where your work directly shapes the stability and performance of the systems that power the business. \nResponsibilities\nDeliver technical and business support for users of Citi's applications, resolving issues quickly and coordinating long-term fixes with technology partners.\nAct as the main point of contact between traders, business users, internal technology teams and vendors to keep issues moving toward resolution.\nManage application releases from development through testing and into production.\nRun post-release checks after releases and infrastructure updates to confirm systems are performing as expected.\nParticipate in disaster recovery testing to protect application availability and business continuity.\nAnalyze applications to identify risks, vulnerabilities and security gaps, then partner with development teams to prioritize fixes.\nBuild and maintain technical support documentation that helps the wider team troubleshoot issues faster.\nOwn support project initiatives that improve platform stability, efficiency and effectiveness, while assessing and escalating risk to protect Citi and its clients.\nRequired Qualifications & Skills\n2+ years of experience in applications or production support, with a track record of improving and standardizing support procedures.\nStrong working knowledge of UNIX, Linux and Windows environments, combined with advanced SQL skills across Sybase and Oracle databases.\nHands-on expertise with observability and monitoring tools such as Splunk, (SPL, dashboards, alerts) AppDynamics (APM, health rules) and Grafana (dashboards, Prometheus integration), alongside batch monitoring tools like Autosys, JOBSCDE and ITRS.\nPython scripting and shell automation skills that streamline operational tasks across Linux systems, plus basic knowledge of Java, middleware, networking and firewalls.\nFoundational understanding of AI and machine learning concepts, financial markets and products, paired with familiarity in configuration management, change processes and problem management tools.\nGood customer service, communication and interpersonal skills\nGood knowledge of the business and its technology strategy\nClear written and verbal communication skills that build trust with stakeholders and support collaboration across support and technology teams.\nBachelor's degree or equivalent practical experience.\nWhat We Offer\nJoin a technology support team where your problem-solving directly shapes the reliability of the applications that run Citi's business, while building a well-rounded foundation across infrastructure, data and support operations.\nWork in a hybrid model with 3 days in the office and 2 days working remotely, giving you flexibility alongside in-person collaboration.\nBuild technical depth across monitoring, automation and application support through hands-on work with real production systems.\nAccess ongoing learning and development opportunities to grow your technical and business knowledge.\nCollaborate with technology and business teams across a global organization, broadening your exposure and network.\nBenefit from wellbeing and financial wellbeing support designed to help you manage work and life effectively.\nApply now to take ownership of the applications that keep Citi's business running.\n------------------------------------------------------\nJob Family Group:\nTechnology------------------------------------------------------\nJob Family:\nApplications Support------------------------------------------------------\nTime Type:\nFull time------------------------------------------------------\nPrimary Location:\nTampa Florida United States------------------------------------------------------\nPrimary Location Full Time Salary Range:\n$69,050.00 - $96,350.00In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.\n------------------------------------------------------\nMost Relevant Skills\nPlease see the requirements listed above.------------------------------------------------------\nOther Relevant Skills\nFor complementary skills, please see above and/or contact the recruiter.------------------------------------------------------\nAnticipated Posting Close Date:\nNov 16, 2026------------------------------------------------------\nAutomated Processing and AI\nWe use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.\nImportantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.\nIllinois residents - AI Notice and Right\n------------------------------------------------------\nCiti is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.\nIf you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.\nView Citi’s EEO Policy Statement and the Know Your Rights poster.","description_format":"text","description_chars":6537,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Wellness"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cards & Card Issuing","Wealth Management & Financial Advisors","Payment Processing & Gateways","Investment Banking & M&A Advisory"],"lifecycle":[{"event":"open","at":"2026-11-11T18:01:58Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-11-11T07:38:50+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":83,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.833,"p_room":1,"age_days":2,"expected_fill_days":9,"reasons":["conf:1","win:early","comp:junior,brand"],"computed_at":"2026-11-11T19:09:56Z"},"pay":null,"html_url":"https://alion.io/job/citi-application-support-analyst-officer","json_url":"https://alion.io/job/citi-application-support-analyst-officer.json","meta":{"generated_at":"2026-11-11T19:09:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":36947,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7841},"rest":"https://alion.io/mcp/rest/get_company?id=7841"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fciti-application-support-analyst-officer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fciti-application-support-analyst-officer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fciti-application-support-analyst-officer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/citi-application-support-analyst-officer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fciti-application-support-analyst-officer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4082568}},{"tool":"search_jobs","arguments":{"company":"citi.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4082568},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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