{"id":1453973,"url":"https://alion.io/job/citi-application-support-technology-lead-analyst","title":"Application Support Technology Lead Analyst","company":{"id":7841,"name":"Citi","domain":"citi.com","url":"https://alion.io/company/citi","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":327,"ghost_share":0.009,"stale_share":0.003,"repost_share":0.101,"time_to_fill_p50_days":10,"computed_at":"2026-10-06T05:45:30Z"}},"role":"Support","role_family":"Support","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Apache Kafka","optional":false},{"name":"Grafana","optional":false},{"name":"ITIL","optional":false},{"name":"Python","optional":false},{"name":"Splunk","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-09-29T08:57:19Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-06T22:03:12Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Engineer the future of global finance. At Citi, our Tech team doesn’t just support finance - we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech.\nThe Asset Servicing/Inventory Management PS team provides the technical and business support for Citi’s global Asset Servicing Business. Support teams are located in multiple regions; Belfast, India and Tampa.\nAsset Servicing Processing Platform for Citi Markets Operations. It provides global capabilities for asset servicing processing, including announcement capture, stock record capture, and notifications to internal and external clients.\nWe are searching for a highly motivated and enthusiastic technical senior for ASPEN Team- based in Pune. We work in partnership with the business running the application production platform, providing quick resolutions to their issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed. The role will entail working closely with senior business partners, developing application knowledge, driving and tracking projects around stability and service improvement, incident resolution and follow-up activities and providing strategic technical solutions\nResponsibilities:\nProduction Support & Stability Provide timely, high-quality L2 technical support for Asset Servicing platforms, ensuring minimal business impact during incidents. Investigate, diagnose, and resolve complex application, data, and infrastructure issues across distributed systems. \nMonitor system health and performance, proactively identifying risks and addressing issues before they impact business. Support market cut-offs and time-critical workflows. \nIncident & Problem Management Own the full incident lifecycle from detection through resolution, including stakeholder communication. Lead root cause analysis and post-incident reviews, driving permanent remediation and risk reduction. Partner with development teams to prioritize fixes and resilience improvements. \nTechnical Leadership & Collaboration Work closely with Operations, Business Analysts, Developers, and Infrastructure teams across regions. Provide technical mentorship and guidance to junior support engineers. Influence application design and deployment decisions to improve stability, observability, and operability in production. \nParticipate in a rotational on-call schedule, including weekend support, for critical systems. Continuous Improvement & Engineering Excellence Develop and maintain high-quality support documentation, runbooks, and knowledge base articles. \nDrive automation initiatives using scripting and tooling to reduce manual intervention and operational risk. \nAssist with application deployments, upgrades, and disaster recovery testing. Identify and implement opportunities to improve monitoring, alerting, and support efficiency.\n\nRecommended Qualifications:\n10+ years experience\nStrong functional knowledge of Investment banking and Asset Servicing business.\nProven experience supporting business-critical applications in a global markets or trading environment.\nStrong SQL skills with experience working with relational databases (e.g. Oracle, SQL Server).\nExperience with middleware and messaging technologies such as MQ and Kafka.\nDemonstrable scripting ability in Python or shell scripting for automation and analysis.\nExperience with enterprise monitoring and observability tools such as ITRS Geneos, Splunk, Grafana, or equivalent.\nStrong analytical and troubleshooting skills, with the ability to operate effectively under pressure.\nExcellent verbal and written communication skills, able to translate complex technical issues for both technical and non-technical stakeholders.\nFamiliarity with ITIL frameworks and best practices for incident, problem, and change management.\nEducation:\nBachelor’s/University degree, Master’s degree preferred\n------------------------------------------------------\nJob Family Group:\nTechnology------------------------------------------------------\nJob Family:\nApplications Support------------------------------------------------------\nTime Type:\nFull time------------------------------------------------------\nMost Relevant Skills\nPlease see the requirements listed above.------------------------------------------------------\nOther Relevant Skills\nFor complementary skills, please see above and/or contact the recruiter.------------------------------------------------------\nCiti is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.\nIf you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.\nView Citi’s EEO Policy Statement and the Know Your Rights poster.","description_format":"text","description_chars":5477,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Hybrid work"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Wealth Management & Financial Advisors","Payment Processing & Gateways","Consumer Loans & Pawnshops"],"lifecycle":[{"event":"open","at":"2026-09-29T08:57:19Z"}],"visa":[],"liveness":{"score":70,"band":"hot","label":"Hiring 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