Applications Development - Customer Management Engineering, Director

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

Position Overview

Citi is looking for a Director of Applications Development to lead the Customer Management domain within the Banking Operations organization, a function at the heart of Citi's customer management technology across Retail Banking, Wealth Technology and Mortgage. In this role, you will direct a team of engineering professionals, own a portfolio of technology investments, and shape the architectural direction of platforms that millions of customers depend on. This is a senior leadership opportunity for an experienced technology executive ready to drive business growth, operational excellence, and digital transformation at scale within a global financial institution. The ideal candidate is a proven leader who excels at building, mentoring, and unifying teams of managers and engineers . You are not just a leader, but a master craftsman who understands the intricate connections between customer demographics, client onboarding, CRM, Advisor tools, and the data transformations that powers them all. Critically, this role requires a hands-on practitioner with proven experience in designing and building enterprise-scale banking and wealth management systems, and who is an active AI practitioner, well-versed in using AI to augment the software development lifecycle.

Responsibilities

• Lead and develop a high-performing engineering organization of professionals across multiple technical teams, setting clear direction on roles, accountability structures, and performance standards to maximize delivery effectiveness.
• Own the architectural vision for the Customer Management domain, overseeing the design and evolution of systems spanning SOR platforms, Salesforce integrations, and Next-Generation Architecture built on Angular, Microservices, and Artificial Intelligence.
• Manage a complex portfolio of 50+ active technology investments, balancing competing priorities across Retail Banking, Wealth Technology and Mortgage business lines to ensure on-time, high-quality delivery.
• Provide executive oversight for a large portfolio of applications, including franchise-critical System of records and SaaS platforms , ensuring stability, compliance, govern safety & soundness and continuous improvement.
• Oversee large-scale strategic programs, such as infrastructure migrations to public cloud and major customer data conversions across LOBs and technology tool migrations leveraging AI tools.
• Exceptional communication skills with the ability to influence and build consensus with senior executives, peers, and engineers across technology organizations.
• Establish and govern technology delivery standards, ensuring all teams maintain current documentation, follow approved procedures, and operate within Citi's policy and control frameworks.
• Partner with senior business and technology stakeholders across multiple lines of business to align engineering priorities with strategic objectives, presenting regular program reviews and progress updates to executive leadership.
• Oversee change management processes for new and revised systems, ensuring appropriate controls, documentation, and approvals are in place for all implementations, including regulatory reporting changes.
• Manage disaster recovery planning across the portfolio, overseeing testing cycles and approving permit-to-operate status for new applications entering production.
• Assess technology and delivery risk across the organization, escalating issues with transparency and implementing corrective measures that protect the firm's operational integrity and client commitments.

Required Qualifications & Skills

• 15 or more years of experience in technology delivery or applications development within a large-scale, complex organization.
• 8 to 10 or more years of direct people management experience, including leading senior engineering managers and managing multi-team organizations through performance cycles, hiring, and organizational development.
• Demonstrated ability to manage large engineering teams and multi-investment technology portfolios with accountability for quality, budget, and strategic outcomes.
• Experience delivering technology solutions within the financial services industry, with working knowledge of financial products and the competitive landscape.
• Advanced understanding of technology strategy and the ability to align engineering direction with business objectives at a senior organizational level.
• Bachelor's degree or equivalent professional experience in a relevant field.

Beneficial Skills & Qualifications

• Master's degree in a relevant field such as Computer Science, Engineering, or Business Administration.
• Hands-on familiarity with modern engineering architectures including Microservices, Angular-based front-end frameworks, Salesforce platform integrations, or AI-enabled application development.
• Experience managing technology programs that span both legacy system environments and next-generation platform migrations.

What We Offer

Joining Citi at this level means taking ownership of technology that directly shapes the experience of Citi's customers and the performance of its most critical business lines. You will operate at the intersection of strategic leadership and technical delivery, with the authority and resources to make a lasting impact on one of the world's leading financial institutions.

• Strategic influence over a large-scale engineering organization and a broad portfolio of high-value technology investments that underpin Citi's customer-facing platforms.
• Hybrid working model with 3 days in the office and 2 days working remotely, providing flexibility alongside meaningful in-person collaboration.
• The opportunity to accelerate digital transformation by driving the transition from legacy infrastructure to next-generation architecture across a globally significant technology function.
• Direct partnership with senior business leaders and executives across multiple lines of business, positioning you at the center of Citi's technology decision-making.
• Access to Citi's global learning and development resources, supporting continued professional growth at the most senior levels of the organization.
• Competitive financial wellbeing package and benefits aligned to the seniority and scope of this role.
• A performance-driven environment within a global institution where engineering leadership is recognized as central to business success.

Apply today to take senior ownership of Citi's Customer Management engineering organization and lead the technology transformation that will define the next generation of customer experience across a global financial institution.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents - AI Notice and Right

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.