{"id":3084899,"url":"https://alion.io/job/citi-applications-support-analyst-4","title":"Applications Support Analyst","company":{"id":7841,"name":"Citi","domain":"citi.com","url":"https://alion.io/company/citi","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":473,"ghost_share":0.006,"stale_share":0.129,"repost_share":0.078,"time_to_fill_p50_days":10,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AppDynamics","optional":false},{"name":"CI/CD","optional":false},{"name":"Dynatrace","optional":false},{"name":"Hadoop","optional":false},{"name":"Incident Management","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"Oracle","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"Splunk","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-22T13:22:50Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-24T08:16:14Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"The Applications Support Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.\nResponsibilities:\nStrong experience in supporting critical banking applications in a production environment.\nProven ability to manage and resolve high-priority incidents within SLA timelines.\nSkilled in troubleshooting application failures and performing root cause analysis.\nExperience collaborating with development, infrastructure, and business teams to resolve issues.\nTrack record of driving incident reduction and service stability initiatives.\nKnowledge of change management, release support, and production validation activities.\nStrong analytical skills to identify trends, risks, and opportunities for process improvement.\nEffective stakeholder management and communication during critical incidents.\nExperience working in global support environments and coordinating across multiple teams.\nStrong focus on operational excellence, risk management, and compliance with control requirements.\nAbility to work under pressure and prioritize competing business demands.\nContinuous improvement mindset with experience automating manual processes and enhancing monitoring capabilities.\n\nTechnical Skills\nBig Data Technologies: Hadoop, Hive, Spark, HDFS, Big Data Processing, Data Analysis\nSQL & Databases: Advanced SQL, Query Optimization, Data Analysis, Oracle, SQL Server, Database Troubleshooting\nMicroservices & APIs: Microservices Architecture, REST APIs, Service Integration, API Monitoring, Distributed Systems Troubleshooting\nApplication Support: Production Support, Application Monitoring, Service Availability Management, Application Health Checks\n Incident Management: Major Incident Management (P1/P2), Incident Triage, Service Restoration, Root Cause Analysis (RCA), Problem Management\nChange Management: Change Implementation, Risk Assessment, CAB Support, Release Validation, Production Deployments, Rollback Planning\n Monitoring & Observability: Splunk, Dynatrace, AppDynamics, ELK, Application Performance Monitoring (APM)\nBatch & Job Scheduling: Control-M, Autosys, Mainframe Batch Monitoring, Job Recovery, Batch Operations\nMainframe Technologies: JCL, TSO/ISPF, SDSF, Batch Processing, Production Support\nITSM Tools: ServiceNow, Jira, Incident and Change Ticket Management\nOperating Systems: Linux/Unix, Windows Server\nDevOps & Release Support: CI/CD Concepts, Deployment Validation, Environment Support\nBanking & Financial Services: Banking Applications Support, Operational Risk Management, Compliance & Controls\n\n------------------------------------------------------\nJob Family Group:\nTechnology------------------------------------------------------\nJob Family:\nApplications Support------------------------------------------------------\nTime Type:\nFull time------------------------------------------------------\nMost Relevant Skills\nPlease see the requirements listed above.------------------------------------------------------\nOther Relevant Skills\nFor complementary skills, please see above and/or contact the recruiter.------------------------------------------------------\nCiti is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.\nIf you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.\nView Citi’s EEO Policy Statement and the Know Your Rights 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