{"id":3844792,"url":"https://alion.io/job/citi-applications-support-sr-analyst-7","title":"Applications Support Sr Analyst","company":{"id":7841,"name":"Citi","domain":"citi.com","url":"https://alion.io/company/citi","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":98,"open_postings":557,"ghost_share":0.009,"stale_share":0.206,"repost_share":0.068,"time_to_fill_p50_days":9,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Las Colinas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":96400,"max":144600,"currency":"USD","period":"year","gross":null,"usd_annual":144600},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon CloudWatch","optional":false},{"name":"Ansible","optional":false},{"name":"AppDynamics","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Bash","optional":false},{"name":"Docker","optional":false},{"name":"Dynatrace","optional":false},{"name":"GCP","optional":false},{"name":"Grafana","optional":false},{"name":"Jaeger","optional":false},{"name":"Kubernetes","optional":false},{"name":"New Relic","optional":false},{"name":"OpenTelemetry","optional":false},{"name":"Platform Engineering","optional":false},{"name":"PowerShell","optional":false},{"name":"Prometheus","optional":false},{"name":"Python","optional":false},{"name":"Splunk","optional":false},{"name":"Terraform","optional":false},{"name":"VictoriaMetrics","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-11-05T00:00:00Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-09T04:23:51Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"The Observability Engineer will support the organization's observability transformation initiatives by helping onboard applications to modern observability platforms and OpenTelemetry standards. The role will work with engineering, platform, and application teams to improve visibility into application performance, reliability, and availability across hybrid environments.\nThe individual will gain hands-on experience designing, implementing, and supporting observability solutions across diverse technology stacks including distributed applications, cloud platforms, containers, middleware, APIs, and traditional enterprise systems. The position provides an opportunity to develop expertise in monitoring, logging, metrics, tracing, automation, and incident analysis within a large-scale enterprise environment.\nKey Responsibilities\nAssist with implementation and support of observability solutions using OpenTelemetry and enterprise monitoring platforms.\nHelp onboard applications and infrastructure components to centralized logging, metrics, and distributed tracing platforms.\nSupport collection and analysis of telemetry data to improve visibility into application health and performance.\nPartner with Application Development, Platform Engineering, Performance Engineering, and Operations teams to understand monitoring requirements.\nAssist in configuring dashboards, alerts, reports, and service health indicators.\nSupport integration of observability tools across public cloud, on-premises, and hybrid environments.\nParticipate in incident investigations and root cause analysis by leveraging logs, metrics, and traces.\nDevelop and maintain automation scripts to improve observability deployment and operational efficiency.\nHelp identify monitoring gaps, instrumentation opportunities, and telemetry data quality issues.\nSupport operational readiness activities and ensure observability standards are consistently applied.\nDocument implementation patterns, onboarding procedures, and operational runbooks.\nParticipate in platform upgrades, testing, and validation activities.\nFollow established risk, security, and compliance standards.\nCollaborate effectively within a global and matrixed environment.\nTechnical Skills & Experience\nObservability Fundamentals\nUnderstanding of observability concepts including: Metrics Logging Distributed Tracing Alerting and Monitoring\nMonitoring & Observability Platforms\nExposure to one or more of the following:\nAPM\nDynatrace\nAppDynamics\nNew Relic\nLogging\nSplunk\nElastic Stack (ELK)\nAzure Log Analytics\nAWS CloudWatch Logs\nMetrics & Monitoring\nPrometheus\nGrafana\nVictoriaMetrics\nDistributed Tracing\nOpenTelemetry\nJaeger\nZipkin\nCloud & Infrastructure\nBasic understanding of AWS, Azure, or GCP services.\nFamiliarity with Linux or Windows server environments.\nExposure to container technologies such as Docker and Kubernetes.\nBasic understanding of networking concepts and application communication patterns.\nAutomation\nWorking knowledge of one or more scripting languages:Python Bash PowerShell\nExposure to Infrastructure as Code tools such as:Terraform Ansible\nQualifications\n1-3 years of experience in Software Engineering, Production Support, SRE, Platform Engineering, or Observability.\nBachelor's degree in Computer Science, Engineering, Information Technology, or related field.\nUnderstanding of application architectures including web applications, APIs, microservices, and distributed systems.\nAbility to troubleshoot technical issues using logs and monitoring tools.\nStrong analytical and problem-solving skills.\nEffective verbal and written communication skills.\nAbility to learn quickly and work collaboratively across multiple teams.\nExperience in large enterprise environments is a plus.\nFinancial Services experience is beneficial but not required\n------------------------------------------------------\nJob Family Group:\nTechnology------------------------------------------------------\nJob Family:\nApplications Support------------------------------------------------------\nTime Type:\nFull time------------------------------------------------------\nPrimary Location:\nIrving Texas United States------------------------------------------------------\nPrimary Location Full Time Salary Range:\n$96 400,00 - $144 600,00In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.\n------------------------------------------------------\nMost Relevant Skills\nPlease see the requirements listed above.------------------------------------------------------\nOther Relevant Skills\nFor complementary skills, please see above and/or contact the recruiter.------------------------------------------------------\nAnticipated Posting Close Date:\nnov 07, 2026------------------------------------------------------\nAutomated Processing and AI\nWe use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.\nImportantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.\nIllinois residents - AI Notice and Right\n------------------------------------------------------\nCiti is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.\nIf you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.\nView Citi’s EEO Policy Statement and the Know Your Rights poster.","description_format":"text","description_chars":6680,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Wellness"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cards & Card Issuing","Wealth Management & Financial Advisors","Payment Processing & Gateways","Investment Banking & M&A Advisory"],"lifecycle":[{"event":"open","at":"2026-11-06T00:20:40Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-11-08T10:45:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":89,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.991,"p_room":0.9,"age_days":4,"expected_fill_days":9,"reasons":["conf:1","wave","velocity","win:mid","comp:brand"],"computed_at":"2026-11-09T06:03:00Z"},"pay":{"stated_usd_annual":144600,"is_top_pay":true},"html_url":"https://alion.io/job/citi-applications-support-sr-analyst-7","json_url":"https://alion.io/job/citi-applications-support-sr-analyst-7.json","meta":{"generated_at":"2026-11-09T07:19:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4421,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7841},"rest":"https://alion.io/mcp/rest/get_company?id=7841"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fciti-applications-support-sr-analyst-7"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fciti-applications-support-sr-analyst-7"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fciti-applications-support-sr-analyst-7"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/citi-applications-support-sr-analyst-7\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fciti-applications-support-sr-analyst-7"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3844792}},{"tool":"search_jobs","arguments":{"company":"citi.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3844792},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}