{"id":2291310,"url":"https://alion.io/job/citi-applications-support-technical-lead-analyst-2","title":"Applications Support Technical Lead Analyst","company":{"id":7841,"name":"Citi","domain":"citi.com","url":"https://alion.io/company/citi","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":377,"ghost_share":0.008,"stale_share":0.003,"repost_share":0.088,"time_to_fill_p50_days":10,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Support","role_family":"Support","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon ECS","optional":false},{"name":"Apache Kafka","optional":false},{"name":"AppDynamics","optional":false},{"name":"GCP","optional":false},{"name":"Grafana","optional":false},{"name":"Incident Management","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"OpenShift","optional":false},{"name":"OpenTelemetry","optional":false},{"name":"Prometheus","optional":false},{"name":"Python","optional":false},{"name":"Unix","optional":false}],"status":"live","first_seen_at":"2026-10-11T18:32:07Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-10-14T13:35:53Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"The Apps Sup Tech Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required to guide, influence, and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.\nResponsibilities:\nThe Apps Support Tech Lead Analyst is responsible to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.\nProvides expertise in area and an advanced level of understanding of the principles of apps support.\nFormulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems, and industry standards, documents requirements.\nPartners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.\nWorks closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements\nConsiders the implications of the application of technology to the current environment.\nIdentifies risks, vulnerabilities, and security issues; communicates impact; proposes risk mitigation options.\nActs as advisor or coach to new or lower-level analysts; allocates work.\nProvides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.\nDirectly impacts the business by influencing strategic functional decisions through advice, counsel, or provided services.\nPersuades and influences others through strong and comprehensive communication and diplomacy skills\nPerforms other duties and functions as assigned\nAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.\nQualifications:\nExperience\n10-15 years of progressive experience in Leading highly scalable Production platform\nStrong knowledge and working experience in the Corporate Banking domain, including critical payment flows, and transaction processing\nDemonstrated leadership experience in high-availability, large-scale financial environments\nProven ability to lead cross-functional teams and drive operational excellence\nCore Responsibilities\nHands-on experience managing large-scale, distributed online banking platforms.\nLead L2 Production Support for mission-critical applications, ensuring stability, resilience, and 24/7 service availability\nDrive incident management, real-time coordination, rapid triage, and timely restoration\nPerform deep root cause analysis (RCA) and ensure long-term preventive solutions\nBuild strong partnerships with engineering, architecture, infrastructure, and business teams\nFoster a service-oriented culture in a high-pressure, fast-paced environment\nMonitoring & Observability\nDesign and build strategic observability dashboards using gold signals (SLIs, SLOs, Latency, Business KPIs)\nTroubleshoot telemetry and instrumentation issues across on-prem, ECS, Kubernetes, and cloud environments\nDrive end-to-end client journey visibility, especially for Digital Channels and other critical business flows\nIntegrate and optimize modern observability and monitoring tools\nCollaborate with Architecture to embed Observability NFRs into the SDLC\nApply SRE fundamentals to improve system reliability and reduce operational toil\nEvaluate and onboard new tooling to enhance Monitoring & Observability capabilities\nTechnical Expertise\nUnix/Linux: log analysis, performance investigation, process debugging\nScripting: Shell and Python for automation and support utilities\nDatabases: Oracle & MongoDB troubleshooting\nReplication: Oracle GoldenGate triage and health monitoring\n Messaging: Kafka (consumer lag, offsets), TIBCO EMS troubleshooting\nObservability Tools: Grafana, Prometheus, Open Telemetry, ELK, AppDynamics, ITRS Geneos\n Cloud / Containers: Google Cloud Observability (Monitoring, Logging, Tracing), OpenShift, ECS, Kubernetes\nAbility to build consolidated E2E monitoring views across hybrid infrastructure\nAI Enablement\nIdentify L2 operational use cases for AI-driven automation and remediation\nCollaborate to build business cases for Citi AI solutions\nDrive adoption of AI to reduce manual effort and improve incident predictability\nLeadership\nStrong leadership capabilities with the ability to mentor L1/L2 teams\nStrategic thinker with excellent practical problem-solving skills\nStrong interpersonal and relationship-building skills across technology and business stakeholders\nExcellent communication during high-severity incidents and executive updates\nAbility to thrive in a fast-paced, service-oriented environment, maintaining composure under pressure\nEducation:\nBachelor’s/University degree, master’s degree preferred\n------------------------------------------------------\nJob Family Group:\nTechnology------------------------------------------------------\nJob Family:\nApplications Support------------------------------------------------------\nTime Type:\nFull time------------------------------------------------------\nMost Relevant Skills\nPlease see the requirements listed above.------------------------------------------------------\nOther Relevant Skills\nFor complementary skills, please see above and/or contact the recruiter.------------------------------------------------------\nCiti is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.\nIf you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.\nView Citi’s EEO Policy Statement and the Know Your Rights poster.","description_format":"text","description_chars":6928,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Singapore","iso":"SG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Wealth Management & Financial Advisors","Payment Processing & Gateways","Consumer Loans & Pawnshops"],"lifecycle":[{"event":"open","at":"2026-10-11T18:32:07Z"}],"visa":[],"liveness":{"score":83,"band":"hot","label":"Hiring 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