{"id":1129752,"url":"https://alion.io/job/citi-banamex-workplace-technology-engineer","title":"BANAMEX - Workplace Technology Engineer","company":{"id":7841,"name":"Citi","domain":"citi.com","url":"https://alion.io/company/citi","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":244,"ghost_share":0,"stale_share":0,"repost_share":0.074,"time_to_fill_p50_days":11,"computed_at":"2026-09-23T05:45:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":76000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2945},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Service Desk","optional":false},{"name":"VMWare","optional":false}],"status":"live","first_seen_at":"2026-09-22T00:00:00Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-23T22:01:45Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"The Infrastructure Technology Lead Analyst is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.\nResponsibilities:\nCreate complex project plans, perform impact analyses, solve/work high impact problems/projects, and provide resolution to restore services\nProvide Root Cause Analysis (RCA) post restoration of service\nDesign testing approaches, complex processes, reporting streams, and assist with the automation of repetitive tasks\nProvide technical/strategic direction to team members\nReview requirement documents, define hardware requirements and update processes and procedures as necessary\nEnsure ongoing compliance with regulatory requirements\nResponsible for applications dealing with the overall operating system\nConduct project related research\nHas the ability to operate with a limited level of direct supervision. \nCan exercise independence of judgement and autonomy. \nActs as SME to senior stakeholders and /or other team members.\nAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.\n Recommended Qualifications: \n6-10 years of experience in roles centered around infrastructure delivery (application hosting and/or end user services) with a proven track record of operational process change and improvement\nUnderstanding of how specialization within area contributes to the business and of competitors' products and services\nAbility to develop projects required for design of metrics, analytical tools, benchmarking activities and best practices\nAbility to work with virtual / in-person teams, and work under pressure / to a deadline\nExperience in a Financial Services or large complex and/or global environment preferred\nEffective written and verbal communication skills\nEffective analytic/diagnostic skills\nAbility to communicate technical concepts to non-technical audience\nEducation:\nBachelor’s/University degree, Master’s degree preferred\nThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.\nObjetivo del rol\nDiseñar, administrar, evolucionar y brindar soporte de tercer nivel a las plataformas de End User Services, garantizando la disponibilidad, seguridad, estabilidad y desempeño de los servicios de Virtualización, Microsoft y Desktop Services que soportan la operación del negocio. Será responables de impulsar la modernización tecnológica, la automatización y mejores prácticas operativas para mejorar la experiencia del usuario final.\nResponsabilidades principales\n1. Gestión del equipo\nLiderar ingenieros de VDI / EUC (Endpoints & User Computing)\nAsignar prioridades, cargas de trabajo y planes de capacitación\nDefinir guardias, escalaciones y niveles de soporte (L2 / L3)\nEvaluar desempeño y fomentar mejora continua\n2. Ingeniería de Plataformas de End User Services (Virtualización y Endpoints)\nAsegurar la operación de tecnologías como: VMware Horizon\nOffice 365\n\nGestión de capacity planning, performance y disponibilidad\nAdministración de imágenes maestras y ciclos de parcheo\nControl de costos\n3. Seguridad y cumplimiento\nIntegración con Active Directory\nCumplimiento con políticas corporativas y regulatorias\n4. Gestión de proveedores y stakeholders\nRelación con vendors (Microsoft, VMware,partners)\nCoordinación con: Seguridad\nInfraestructura\nNetworking\nService Desk\n\nTraducción de requerimientos de negocio a soluciones técnicas\n5. Estrategia y mejora continua\nDefinir roadmap tecnológico de virtualización\nEvaluar nuevas tecnologías \nMigraciones on-prem → cloud o esquemas híbridos\n6. Idioma\nInglés avanzado / conversacional\n------------------------------------------------------\nJob Family Group:\nTechnology------------------------------------------------------\nJob Family:\nInfrastructure------------------------------------------------------\nTime Type:\nFull time------------------------------------------------------\nMost Relevant Skills\nPlease see the requirements listed above.------------------------------------------------------\nOther Relevant Skills\nFor complementary skills, please see above and/or contact the recruiter.------------------------------------------------------\nCiti is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.\nIf you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.\nView Citi’s EEO Policy Statement and the Know Your Rights poster.","description_format":"text","description_chars":5336,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Wealth Management","Lending","Payments","Capital Markets"],"lifecycle":[{"event":"open","at":"2026-09-23T01:19:50Z"},{"event":"close","at":"2026-09-23T07:50:36Z"},{"event":"reopen","at":"2026-09-23T19:59:19Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":11,"reasons":["conf:1","velocity","win:early","comp:brand"],"computed_at":"2026-09-23T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/citi-banamex-workplace-technology-engineer","json_url":"https://alion.io/job/citi-banamex-workplace-technology-engineer.json","meta":{"generated_at":"2026-09-24T00:34:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}