{"id":4219151,"url":"https://alion.io/job/citi-commodities-technical-application-support-analyst-vice-president-","title":"Commodities Technical - Application Support Analyst - Vice President (","company":{"id":7841,"name":"Citi","domain":"citi.com","url":"https://alion.io/company/citi","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":94,"open_postings":620,"ghost_share":0.018,"stale_share":0.348,"repost_share":0.061,"time_to_fill_p50_days":9,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Support","role_family":"Support","seniority":"head","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Grafana","optional":false},{"name":"ITIL","optional":false},{"name":"Python","optional":false},{"name":"Splunk","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-11-12T00:00:00Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-14T01:00:20Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Job Description\nEngineer the future of global finance. At Citi, our Tech team doesn’t just support finance - we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech.\nWe are seeking a highly motivated and experienced Senior Technical Application Support Specialist to join our global dynamic team. The successful candidate will be responsible for providing L2/L3 technical support for our commodities trading platform, with a primary focus on the Openlink and Risk Management applications. This role requires a deep understanding of the commodities asset class, exceptional technical troubleshooting skills, and a commitment to providing excellent customer service to our trading and business users.\nWhat will you do:\nProvide timely and effective L2/L3 technical support for the commodities trading platform, including the Openlink application and its ecosystem.\nInvestigate, diagnose, and resolve complex application and system issues, ensuring minimal disruption to business operations.\nSystems will include market data, static data, trade lifecycle(openlink) and risk management platforms.\nMonitor system health and performance, proactively identifying and addressing potential issues before they impact users.\nSupport global critical front office risk batches and End of day batch processing.\nCollaborate closely with traders, business analysts, developers, and infrastructure teams to resolve incidents and implement solutions.\nManage the incident lifecycle, from initial report to resolution, including root cause analysis and post-mortem reviews.\nParticipate in a rotational on-call schedule to weekend support and bank holiday coverage.\nDevelop and maintain comprehensive support documentation, including knowledge base articles and runbooks.\nAssist with the planning and execution of application deployments, upgrades, and disaster recovery tests.\nIdentify opportunities for process improvements and automation to enhance system stability and support efficiency.\nKey Skills and Experience required:\nA key requirement for this role is proven, experience with the Openlink application.\nStrong functional knowledge of the commodities asset class, including physical and financial products (e.g., oil, natural gas, power, metals, agriculture).\nA strong understanding of risk and pnl and supporting Risk management platforms.\nProficiency in SQL and experience working with relational databases such as Oracle or SQL Server.\nProficiency in Middleware technologies such as Solace.\nDemonstrable scripting skills in languages such as Python, Juniper Notebooks, or shell scripting for automation and troubleshooting.\nExcellent analytical, problem-solving, and critical-thinking skills.\nStrong verbal and written communication skills, with the ability to articulate technical issues to both technical and non-technical audiences.\nAbility to perform effectively in a high-pressure, fast-paced trading environment.\nExperience with enterprise monitoring tools like ITRS Geneos, Splunk, Grafana, or similar.\nFamiliarity with the ITIL framework and best practices for incident, problem, and change management.\nPrevious experience working directly with traders and front-office staff.\nWhat we’ll provide you:\nBy joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:\n27 days annual leave (plus bank holidays)\nA discretional annual performance related bonus\nPrivate Medical Care & Life Insurance\nEmployee Assistance Program\nPension Plan\nPaid Parental Leave\nSpecial discounts for employees, family, and friends\nAccess to an array of learning and development resources\nVisit our About Us | Culture, Values & Benefits page to learn more.\nAlongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.\n------------------------------------------------------\nJob Family Group:\nTechnology------------------------------------------------------\nJob Family:\nApplications Support------------------------------------------------------\nTime Type:\nFull time------------------------------------------------------\nMost Relevant Skills\nPlease see the requirements listed above.------------------------------------------------------\nOther Relevant Skills\nFor complementary skills, please see above and/or contact the recruiter.------------------------------------------------------\nCiti is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.\nIf you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.\nView Citi’s EEO Policy Statement and the Know Your Rights poster.","description_format":"text","description_chars":5722,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Continuous learning","Hybrid work","Life insurance","Parental leave"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cards & Card Issuing","Wealth Management & Financial Advisors","Payment Processing & Gateways","Investment Banking & M&A Advisory"],"lifecycle":[{"event":"open","at":"2026-11-13T03:53:36Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Graduate Trainee, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; 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