{"id":3384771,"url":"https://alion.io/job/citi-customer-solutions-officer-2","title":"Customer Solutions Officer","company":{"id":7841,"name":"Citi","domain":"citi.com","url":"https://alion.io/company/citi","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":512,"ghost_share":0.006,"stale_share":0.131,"repost_share":0.072,"time_to_fill_p50_days":9,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Sales","role_family":"Sales","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Taguig, Philippines","Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":5000,"max_usd":12500,"period":"year","method":"role_seniority_country_remote_cell","sample_n":11},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-23T00:00:00Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-11-01T00:39:07Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"The Service Analyst 1 in CBPS is an entry-level position servicing off-shore clients of Citi . The overall objective of this role is to provide world class service excellence to Citi global clients by offering a remarkable phone and digital banking experience. Additionally, the role handles customer service-related concerns of Citi clients that may involve general service inquiries, billing and disputes, credit, collections, retentions, mortgage, fraud, telesales, rewards inquiries and fulfillment.\nResponsibilities:\nAssist with the administration of compliance procedures and control systems for the business review department, including monitoring, researching and responding to compliance related inquiries across all product lines\nEnsure accuracy of research and compliance advice provided to members of sales force team\nDevelop information regarding required changes in reports and procedures\nAssist with the preparation of written and verbal reports for senior management on compliance program status, issues, trends and concerns\nSupport sales force and management by implementing recommendations concerning changes, improvements and enhancements\nApply knowledge of how the team interacts with others in order to accomplish Customer Service goals\nFulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.\nAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.\nQualifications:\nInternational BPO voice experience is preferred.\nMust be at least a High School Graduate/Senior Highschool Graduate with a minimum of 6 months BPO international voice experience.\nFresh graduates with Bachelors degree are welcome to apply.\nConversant in English and comfortable speaking with other nationalities\nAmenable working on shifting schedule, holidays & weekends (fixed 5-day work week)\nAmenable to working in Bonifacio Global City, Taguig\nApplicants should be eligible to legally work in the Philippines\nEducation:\nBachelor’s/University degree or equivalent experience\nThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.\nBENEFITS OF WORKING IN CITI:\nWe offer a competitive salary package of 30-40K and other great benefits including:\nHMO Health Insurance from day 1 for you and your unlimited qualified dependents\nLife Insurance from day 1\nRetirement Plan\nTransportation Allowance\nRice Allowance\nMedical and Dental Allowance\nShift Differential\nTuition Fee Reimbursement\nBereavement Assistance\nTotal of 35 leaves credits in a year\nCAREER GROWTH:\nBe part of our fast-growing teams of Customer Solutions Officers\nInternal movement career opportunities within Citi\nCBPS may assign candidates to different businesses based on candidate profiles, available openings & business needs.\n*By applying to this job posting, I hereby authorize Citi, its authorized third parties, and its/their officers, directors, employees, agents, and third-party service providers, to hold, use and otherwise process my data in connection with my job application.\n------------------------------------------------------\nJob Family Group:\nCustomer Service------------------------------------------------------\nJob Family:\nService------------------------------------------------------\nTime Type:\nFull time------------------------------------------------------\nMost Relevant Skills\nPlease see the requirements listed above.------------------------------------------------------\nOther Relevant Skills\nFor complementary skills, please see above and/or contact the recruiter.------------------------------------------------------\nCiti is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.\nIf you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.\nView Citi’s EEO Policy Statement and the Know Your Rights poster.","description_format":"text","description_chars":4588,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Health insurance","Life insurance","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cards & Card Issuing","Wealth Management & Financial Advisors","Payment Processing & Gateways","Investment Banking & M&A Advisory"],"lifecycle":[{"event":"open","at":"2026-10-28T06:53:50Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely 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