{"id":3745859,"url":"https://alion.io/job/citi-digital-client-solution-analyst-czechslovak","title":"Digital Client Solution Analyst (Czech/Slovak)","company":{"id":7841,"name":"Citi","domain":"citi.com","url":"https://alion.io/company/citi","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":98,"open_postings":557,"ghost_share":0.009,"stale_share":0.206,"repost_share":0.068,"time_to_fill_p50_days":9,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Analytics","role_family":"Analytics","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Budapest, Hungary"],"countries":["HU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-04T13:20:24Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-08T15:26:13Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills to Citi.\nBy Joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.\nTeam Overview\nThe Digital Client Solutions team provides dedicated technical support to Citi clients, helping them navigate and effectively use Citi's electronic banking platforms. The team ensures a seamless digital banking experience by resolving technical inquiries and offering ongoing user support.\nThe Digital Client Solution Analyst is responsible for delivering client resolutions and support in coordination with the broader Customer Service team. The primary objective of this role is to address external customer issues and provide continuous client service.\nResponsibilities:\nServe as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues\nEnsures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards\nConduct necessary analyses to address client needs\nCommunicate resolutions to clients\nInform clients about problems (system failures, market issues) and provide regular resolution updates\nQualifications:\nBachelor's degree/University degree\nRelevant experience in customer service\nFluent English and Native Czech or Slovak (additional languages: Hungarian, Romain, Bulgarian is an advantage)\nComputer proficiency\nConsistently demonstrate clear and concise written and verbal communication\nProven investigative and analytical skills\nDemonstrated ability to present concepts and influence change\nConsistently deliver high-quality customer service\nWhat we can offer you:\nBy joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (currently up to 2 days working at home per week), but also (potentially, subject to final offer) receive a competitive base salary and enjoy a whole host of additional benefits which can include:\nEmployer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program)\nEmployer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates\nEmployer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates\nEmployee Assistance Program financed by Employer\nPaid Parental Leave Program (maternity and paternity leave; statutory and 2 weeks additional paid paternity leave)\nSport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential rates\nAdditional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events.\nAdditional day off for volunteering\nCafeteria/ flex benefit - a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform.\nOpportunity to receive an annual discretionary incentive award\nSpecial offers and discounts for employees\nAlongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.\nSounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.\n------------------------------------------------------\nJob Family Group:\nCustomer Service------------------------------------------------------\nJob Family:\nInstitutional Customer Service------------------------------------------------------\nTime Type:\nFull time------------------------------------------------------\nPrimary Location Full Time Salary Range:\n6 465 320,00 Ft - 10 069 680,00 Ft------------------------------------------------------\nMost Relevant Skills\nPlease see the requirements listed above.------------------------------------------------------\nOther Relevant Skills\nFor complementary skills, please see above and/or contact the recruiter.------------------------------------------------------\nCiti is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.\nIf you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.\nView Citi’s EEO Policy Statement and the Know Your Rights poster.","description_format":"text","description_chars":4946,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Slovak","level":"Proficiency (C2)","optional":false},{"language":"Hungarian","level":"All levels","optional":false},{"language":"Czech","level":"Proficiency (C2)","optional":false},{"language":"Bulgarian","level":"All levels","optional":true},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Cafeteria","Hybrid work","Life insurance","Parental 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