Fraud Data Analyst - SAS and SQL

The Data/Information Mgt Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.

Responsibilities:

• Develops, test, supports and executes fraud attack treatment process in collaboration with Operations, Policy and Analytics.
• Supports business analysis and workflow requirements to increase efficiency and effectiveness
• Works to ensure operational processes are integrated and effective across the organization by representing the team on business projects.
• Works closely with partners across the utility to perform analysis on various business processes with a focus on operational efficiency and effectiveness.
• Work to define and articulate analysis requirements.
• Performs validation of reporting metrics and calculations to determine that business needs are being met and if updates/corrections are required.
• Participate with cross-functional teams to create and implement new/updated Analysis.
• Strong communication with stakeholders within supported business area(s).
• Influences decision making by providing fact based advice and counsel.
• Evaluates efficiency of existing information/reporting and suggests improvements.
• Mentors lower level analysts.
• Acts as liaison between business users and technologists.
• Good understanding of both business requirements and technology with ability to explain business needs to technologist to guide projects to completion.
• Designs/analyzes moderately complex reports to satisfy management requirements.
• Influences decisions through advice, counsel and/or facilitating services to others in area of specialization.

Qualifications:

• 2+ years relevant experience
• SAS & SQL skills required
• Knowledge of Citi Cards or Retail Fraud processes and terminology is preferred, but not required.
• Strong, creative problem solving skills (analyze and troubleshoot reports/data to ensure accuracy).
• Experience in Tableau and COGNOS reporting preferred but not required.
• Strong interpersonal skills (interact with various levels within the organization).

Education:

• Bachelor degree is required or equivalent combination of education and experience.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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