{"id":3333616,"url":"https://alion.io/job/citi-fraud-operations-analyst-2","title":"Fraud Operations Analyst","company":{"id":7841,"name":"Citi","domain":"citi.com","url":"https://alion.io/company/citi","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":495,"ghost_share":0.006,"stale_share":0.133,"repost_share":0.075,"time_to_fill_p50_days":9,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":4500,"max_usd":10000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":19},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-27T12:49:48Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-28T22:52:07Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"The Fraud Ops Analyst is an entry level position responsible for assisting in efforts to ensure fraud risk policy and controls are applied to minimize the impact of fraud incidence and prevent loss in coordination with the Fraud Operations team. The overall objective of this role is to assist in managing fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.\nResponsibilities:\nPerform short and long term forecasting analysis and standardized fraud analysis\nMake judgments based on practice and precedence, and work within guidelines, under general supervision\nDevelop and maintain working knowledge of business/industry standards and practices\nDemonstrate fundamental understanding of how the team interacts with others in accomplishing the objectives of the area\nIdentify inconsistencies in data or results, and exchange information in a concise and logical way\nImpact the business directly through the quality of the tasks/services provided\nAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.\nIndependently apply judgement in managing day-to-day responsibilities, including assessing complex situations, resolving issues, and determining appropriate courses of action. Will be responsible for decisions and outcomes within area of responsibility, leveraging professional expertise and analytical thinking to address challenges and ensure delivery of work to defined quality and performance expectations. \nSupport effective functioning of the business area by ensuring that administrative processes are implemented consistently and outputs meet expected standards. Will operate across varied and evolving situations, responding to operational requirements to ensure continuity, quality, and timely delivery of work.\nApplies domain expertise and advanced analytical capability to deliver outputs aligned with established standards and professional benchmarks. Will evaluate business requirements by analyzing complex issues, forming well-reasoned views, and recommending practical, implementable solutions. Apply structured thinking, analytical rigor, and creativity in approaching work, particularly in situations where standard methodologies may require refinement. Will exercise sound professional judgement in interpreting requirements and determining appropriate courses of action, taking into account the broader business context and potential implications.\nQualifications:\n5+ years of relevant experience in a related role\nKnowledge and previous experience in the Fraud Investigation and Fraud claims process\nExperience in trend analysis and alerts in early fraud detection\nExtensive knowledge of the Banking Operations & Banking Transactional Processing platforms\nProficient in Microsoft Office and Access\nConsistently demonstrates clear and concise written and verbal communication\nDemonstrated ability to remain unbiased in a diverse working environment\nWilling to work in Rotational Shifts\nEducation:\nBachelor’s degree/University degree or equivalent experience\n------------------------------------------------------\nJob Family Group:\nOperations - Services------------------------------------------------------\nJob Family:\nFraud Operations------------------------------------------------------\nTime Type:\n------------------------------------------------------\nMost Relevant Skills\nPlease see the requirements listed above.------------------------------------------------------\nOther Relevant Skills\nBanking Operations, Chargeback, Fraud Detection, Fraud Disputes, Fraud Investigations, Fraud Operations, Fraud Prevention.------------------------------------------------------\nCiti is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.\nIf you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.\nView Citi’s EEO Policy Statement and the Know Your Rights 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