{"id":3333621,"url":"https://alion.io/job/citi-fraud-ops-senior-analyst","title":"Fraud Ops Senior Analyst","company":{"id":7841,"name":"Citi","domain":"citi.com","url":"https://alion.io/company/citi","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":500,"ghost_share":0.006,"stale_share":0.132,"repost_share":0.074,"time_to_fill_p50_days":10,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Finance","role_family":"Finance","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kuala Lumpur, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13500,"max_usd":26000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":15},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-27T12:49:48Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-29T13:56:35Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About Citi Private Bank\nCiti Private Bank serves some of the world's most sophisticated clients, including ultra-high-net-worth individuals, entrepreneurs, executives, and family offices. Through our global footprint and decades of expertise, we deliver personalized wealth management, banking, lending, and investment solutions that help our clients achieve their financial objectives.\nPosition Summary\nThe Fraud Operations Analyst 2 is responsible for reviewing fraud alerts, investigating unusual account activity, and engaging directly with Citi Private Bank clients to validate transactions and mitigate fraud risk. The successful candidate will demonstrate strong analytical capabilities, sound risk judgment, and a commitment to providing best-in-class client service.\nResponsibilities\nMonitor fraud detection systems to identify potentially suspicious transactions and activities.\nInvestigate fraud alerts across multiple banking and payment channels.\nConduct outbound calls to Citi Private Bank clients to authenticate transactions and verify account activity.\nTake ownership of the structured management and resolution of fraud-related customer complaints, ensuring a high level of client satisfaction.\nAnalyze account behaviors and transactional patterns to assess fraud risk.\nMake risk-based decisions in accordance with established fraud policies and procedures.\nEscalate complex or high-risk cases appropriately.\nDocument investigations and case actions accurately and comprehensively.\nIdentify emerging fraud trends and recommend control enhancements.\nCollaborate with Fraud Strategy, Operations, Risk, Compliance, and business partners.\nSupport business continuity and operational readiness within a 24/7 operating environment.\nAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.\nLanguages: Proficiency in English, Mandarin and Cantonese is required\nQualifications:\nBachelor’s degree in Banking, Finance, Business, Risk Management, or a related field.\nMinimum of 2 to 4 years of experience in fraud operations, banking operations, financial services, investigations, or related disciplines.\nStrong analytical and problem-solving skills.\nAbility to confidently engage with high-value clients and manage sensitive conversations professionally.\nDemonstrated ability to make sound decisions under pressure.\nAmenable to working on an APAC/EMEA shift and open to a 24/7 shift environment, including weekends and public holidays.\nExperience in transaction monitoring, fraud investigations, or fraud prevention.\nKnowledge of payment fraud, account takeover fraud, wire fraud, digital banking fraud, or financial crime risks.\nExperience servicing affluent, wealth management, or private banking clients.\n------------------------------------------------------\nJob Family Group:\nOperations - Services------------------------------------------------------\nJob Family:\nFraud Operations------------------------------------------------------\nTime Type:\nFull time------------------------------------------------------\nMost Relevant Skills\nPlease see the requirements listed above.------------------------------------------------------\nOther Relevant Skills\nAML Monitoring, AML Monitoring, Anti-Money Laundering (AML), Anti-Money Laundering (AML) Policy, Bank Fraud, Consumer Fraud, Corporate Fraud, Counter Fraud, Due Diligence, Fraud Analysis, Fraud Analytics, Fraud Auditing, Fraud Awareness, Fraud Controls, Fraud Detection, Fraud Disputes, Fraud Examinations, Fraud Investigations, Fraud Management, Fraud Mitigation, Fraud Modeling, Fraud Monitoring, Fraud Operations, Fraud Prevention, Fraud Protection {+ 4 more}.------------------------------------------------------\nCiti is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.\nIf you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.\nView Citi’s EEO Policy Statement and the Know Your Rights 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