{"id":1140805,"url":"https://alion.io/job/citi-fx-sales-support-specialist-officer-mumbai","title":"FX Sales Support Specialist - Officer - MUMBAI","company":{"id":7841,"name":"Citi","domain":"citi.com","url":"https://alion.io/company/citi","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":244,"ghost_share":0,"stale_share":0,"repost_share":0.074,"time_to_fill_p50_days":11,"computed_at":"2026-09-23T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10500,"max_usd":24000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":708},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-23T11:15:20Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-23T19:59:19Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"This Sales Support Specialist is a developing professional role applying specialty knowledge to monitor, assess, analyze, and evaluate processes and dataThe role involves making evaluative judgments based on factual information, resolving problems through acquired technical experience and precedents. It has limited but direct impact on the business via quality of tasks/services provided, with impact restricted to the individual's job. This Sales Support role provides on the desk support to sales force with a focus on supporting improved Client experience and Sales efficiency. This role requires technical product knowledge & understanding of end-to-end infrastructure along with exposure to clients, and internal stakeholders such as control groups and senior leadership.\nResponsibilities:\nSales Support Analysts will work with salespeople, client executives and clients to support all aspects of the client and sales lifecycle\nAssist sales by coordinating internally and supportin preparing materials ahead of client meetings, including supporting the development and upkeep of client presentations and marketing materials\nSupport where required with client meetings with salespeople and client executives and document call reports in the appropriate systems\nAssist sales by tracking and helping execute on follow up items from internal and client meetings\nSupport sales through the development and execution of client strategy and sales initiatives, including maintenance of associated reports\nWork with sales team members to keep CRM and other internal systems active and accurate\nWork in close partnership with control functions such as Legal, Compliance, Market and Credit Risk, Audit, Finance in order to ensure appropriate governance and control infrastructure\nBuild a culture of responsible finance, good governance and supervision, expense discipline and ethics\nAppropriately assess risk/reward of transactions when making business decisions; demonstrating proper consideration for the firm’s reputation\nBe familiar with and adhere to Citi’s Code of Conduct and the Plan of Supervision for Markets and Services\nFulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.\nAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency\nSupport onboarding through cross-functional coordination, proactively driving interactions with partners firm-wide\nPre-trade support to ensure clients are “Ready to Trade” (e.g., KYC, legal, onboarding & pipeline management/prioritization, Regulatory, tax, credit capacity and facility setup oversight)\nSupport requests for proposals (RFP's), requests for quotes (RFQ's), and requests for information (RFI's)\nServe as point of contact for all escalation (e.g., margin disputes, data discrepancies, settlement)\nOptimize processes through root cause analysis (e.g., client onboarding and trade execution)\nRe-engineering / automation of high impact processes to improve sales / client experience\n Qualifications:\n0-2 years relevant experience\nKnowledge of client onboarding procedures (KYC requirements, OFAC, etc.) and Experience in Client Relationship Management (CRM) system\nDemonstrated interpersonal skills related to client interaction, and internal team interactions\nProficient with Excel, Word, PowerPoint\nEducation:\nBachelor’s/University degree or equivalent experience\nThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.\n------------------------------------------------------\nJob Family Group:\nInstitutional Sales------------------------------------------------------\nJob Family:\nInstitutional Sales Support------------------------------------------------------\nTime Type:\nFull time------------------------------------------------------\nMost Relevant Skills\nPlease see the requirements listed above.------------------------------------------------------\nOther Relevant Skills\nFor complementary skills, please see above and/or contact the recruiter.------------------------------------------------------\nCiti is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.\nIf you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.\nView Citi’s EEO Policy Statement and the Know Your Rights poster.","description_format":"text","description_chars":5045,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Wealth Management","Lending","Payments","Capital Markets"],"lifecycle":[{"event":"open","at":"2026-09-23T11:15:20Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":11,"reasons":["conf:1","win:early","comp:junior,brand"],"computed_at":"2026-09-23T21:07:32Z"},"pay":null,"html_url":"https://alion.io/job/citi-fx-sales-support-specialist-officer-mumbai","json_url":"https://alion.io/job/citi-fx-sales-support-specialist-officer-mumbai.json","meta":{"generated_at":"2026-09-23T21:07:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}