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The overall objective of this role is to lead a team grow sales, build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals and sales teams.\nResponsibilities:\nConduct planning and budgeting activities for branch, manage and control human resources, technological and supply needs\nProvide individual feedback to staff and management; perform training and hold one-on-one coaching sessions\nCoordinate team sessions with sales executives assigned to the branch, drive focus on client experience and team morale\nCoordinate product and service training, oversee implementation of process improvements/efficiencies\nMaintain relationship with key clients, business partners and stakeholders, ensure customers receive timely updates on cases, and manage retention tasks\nPrioritize and coordinate daily tasks to ensure operating efficiencies are achieved, including call and email queue monitoring\nCoordinate with facilities to ensure adequacy of infrastructure and general upkeep of the branch\nExecute financial activities for branch including overdraft authorizations, new account openings, and negotiating interest rates\nManage control and review of files, ensure compliance with Anti-money Laundering and Know Your Customer compliance policies\nControl and follow up on adherence to regional operations procedures; ensure correct execution of the commercial strategy\nAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.\nQualifications:\n6-10 years of relevant experience required\nPrevious experience in management of banking, sales or client service preferred\nPrevious experience in product management, procedures and regulations preferred\nProven management skills\nConsistently demonstrates clear and concise written and verbal communication skills\nConsistently demonstrates analytic skills\nEducation:\nBachelor's Degree/University degree or equivalent experience in Business Management, Economics, Finance or similar field\nMaster’s degree preferred\nThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.\n------------------------------------------------------\nJob Family Group:\nConsumer Sales------------------------------------------------------\nJob Family:\nBranch Sales------------------------------------------------------\nTime Type:\nFull time------------------------------------------------------\nCiti is an equal opportunity and affirmative action employer.\nQualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.\nCitigroup Inc. and its subsidiaries (\"Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.\nView the \"EEO is the Law \" poster. 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