{"id":3362067,"url":"https://alion.io/job/citi-it-quality-group-manager-2","title":"IT Quality Group Manager","company":{"id":7841,"name":"Citi","domain":"citi.com","url":"https://alion.io/company/citi","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":500,"ghost_share":0.006,"stale_share":0.132,"repost_share":0.074,"time_to_fill_p50_days":10,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Leadership","role_family":"Leadership","seniority":"staff","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":60000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":143},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-23T00:00:00Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-29T08:37:35Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"The IT Quality Group Manager is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.\nResponsibilities:\nSupports initiatives related to User Acceptance Testing (UAT) process and product rollout into production. Testing specialists who work with technology project managers, UAT professionals and users to design and implement appropriate scripts/plans for an application testing strategy/approach.\nSoftware quality assurance testing.\nLeads and directs a team of professionals.\nRequires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function.\nApplies in-depth understanding of the business impact of technical contributions.\nAccounts for delivery of a full range of services to one or more businesses/ geographic regions.\nDeals with complex and variable issues with substantial potential impact.\nEnsures the IT organization is defining and implementing its IT Quality control plans to meet business strategy and goals.\nDrives innovative quality strategies that support technological change.\nAnalyzes trends at an organizational level to improve processes; follows and analyzes industry trends.\nDevelops and implements methods for cost, effort and milestones of IT Quality activities.\nExhibits in-depth understanding of concepts and procedures within own area and basic knowledge of these elements in other areas.\nRequires in-depth understanding of how IT Quality integrates within overall technology and has commercial awareness.\nEvaluates subordinates' performance and makes decisions on pay increases, promotions, terminations, etc.\nUses evaluative judgment in complicated or novel situations; uses multiple sources of information.\nImpacts IT Quality through planning, finances/budget, end results and setting policies.\nRequires excellent communication skills to negotiate with others at a senior level; may communicate with external parties.\nManages a team that will handle Defect Management, conduct sanity checks post deployment, defect QC and documentation.\nPerforms other duties and functions as assigned.\nAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.\nQualifications:\n10+ years experience in an IT Quality role with commensurate experience in people management.\nConsistently demonstrates clear and concise written and verbal communication skills\nProficient in Microsoft Office with an emphasis on MS Excel\nSelf-motivated and detail oriented\nProven influencing and relationship management skills\nProactive leadership and motivational skills\nEducation:\nBachelor’s/University degree, Master’s degree preferred\n------------------------------------------------------\nJob Family Group:\nTechnology------------------------------------------------------\nJob Family:\nTechnology Quality------------------------------------------------------\nTime Type:\nFull time------------------------------------------------------\nMost Relevant Skills\nPlease see the requirements listed above.------------------------------------------------------\nOther Relevant Skills\nFor complementary skills, please see above and/or contact the recruiter.------------------------------------------------------\nCiti is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.\nIf you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.\nView Citi’s EEO Policy Statement and the Know Your Rights poster.","description_format":"text","description_chars":5254,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cards & Card Issuing","Wealth Management & Financial Advisors","Payment Processing & Gateways","Investment Banking & M&A Advisory"],"lifecycle":[{"event":"open","at":"2026-10-27T21:42:06Z"}],"visa":[],"liveness":{"score":77,"band":"hot","label":"Hiring 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