{"id":4333032,"url":"https://alion.io/job/citi-non-functional-testing-manager-vice-president","title":"Non-Functional Testing Manager - Vice President","company":{"id":7841,"name":"Citi","domain":"citi.com","url":"https://alion.io/company/citi","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":93,"open_postings":648,"ghost_share":0.017,"stale_share":0.387,"repost_share":0.059,"time_to_fill_p50_days":8,"computed_at":"2026-11-15T07:52:55Z"}},"role":"QA","role_family":"QA","seniority":"head","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":12,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"AppDynamics","optional":false},{"name":"CI/CD","optional":false},{"name":"Dynatrace","optional":false},{"name":"Grafana","optional":false},{"name":"JMeter","optional":false},{"name":"NFT","optional":false},{"name":"Shift-Left Security","optional":false},{"name":"Splunk","optional":false}],"status":"live","first_seen_at":"2026-11-13T00:00:00Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-15T08:46:27Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"IT Quality Manager - Non-Functional Testing (NFT)\nRole Summary\nThe IT Quality Manager is responsible for leading Non-Functional Testing (NFT) initiatives across multiple technology programs, ensuring application stability, scalability, performance, resilience, and production readiness. The role requires deep expertise in performance engineering, test strategy, environment coordination, and stakeholder management. The individual works closely with development teams, QA teams, infrastructure teams, production support teams, DBAs, and business stakeholders to ensure successful delivery of testing objectives and quality outcomes.\nThe position requires strong leadership, communication, and problem-solving skills to manage testing activities across multiple projects, influence stakeholders, drive quality improvements, and ensure adherence to enterprise testing standards and controls.\nResponsibilities\nLead Non-Functional Testing (NFT) activities across multiple applications and strategic technology initiatives.\nDefine and implement performance, scalability, resilience, capacity, and reliability testing strategies aligned with project objectives.\nDevelop NFT test plans, schedules, execution approaches, success criteria, and reporting metrics.\nCoordinate testing activities across development, QA, infrastructure, environment management, database, middleware, and production support teams.\nDrive performance engineering best practices throughout the software development lifecycle.\nAnalyze application performance trends and identify optimization opportunities to improve system stability and user experience.\nManage NFT environments, test data requirements, execution schedules, defect triage, and issue resolution activities.\nProvide leadership during performance testing cycles, including bottleneck analysis, root-cause investigations, and remediation planning.\nEnsure adherence to Citi testing standards, governance requirements, and quality controls.\nCollaborate with project managers and technology leadership to assess testing scope, resource requirements, effort estimates, risks, and delivery timelines.\nManage NFT resource planning, workload balancing, and allocation across multiple concurrent programs.\nProduce testing dashboards, executive summaries, risk assessments, and quality metrics for stakeholders and senior management.\nDrive continuous improvement initiatives focused on automation, process optimization, test efficiency, and quality outcomes.\nSupport staffing, onboarding, mentoring, and career development activities for testing resources.\nPartner with global and regional teams to ensure consistent delivery standards and operational excellence.\nParticipate in release readiness reviews and provide NFT sign-off recommendations based on testing outcomes.\nProactively identify and escalate risks that could impact application performance, stability, or production readiness.\nQualifications\n12+ years of experience in Software Testing, Quality Engineering, or Non-Functional Testing.\nStrong experience with performance testing and performance engineering methodologies.\nHands-on knowledge of NFT tools such as LoadRunner, JMeter, Dynatrace, AppDynamics, Splunk, Grafana, or equivalent platforms.\nExperience with capacity planning, resiliency testing, performance monitoring, and production readiness assessments.\nStrong understanding of Software Development Life Cycle (SDLC), Agile, and Quality Engineering practices.\nProven ability to manage testing activities across multiple concurrent projects.\nExcellent stakeholder management, communication, and leadership skills.\nExperience coordinating with development, infrastructure, database, middleware, and production support teams.\nStrong analytical and problem-solving capabilities with the ability to manage complex issues and drive resolution.\nEducation\nBachelor's degree in Computer Science, Information Technology, Engineering, or related discipline.\nMaster's degree preferred.\nLead end-to-end Quality Engineering and Non-Functional Testing (NFT) strategy for the LMS GCE platform, ensuring scalability, reliability, resiliency, and production readiness across critical business services.\nPartner with application development, architecture, DevOps, infrastructure, and production support teams to establish quality gates and drive shift-left testing practices throughout the software development lifecycle.\nDrive adoption of CI/CD-based quality controls by integrating automated functional, API, performance, and regression testing into deployment pipelines, reducing release risk and accelerating delivery timelines.\nDefine and implement automated test execution frameworks within CI/CD pipelines using industry-standard tools, enabling continuous validation and rapid feedback for development teams.\nEstablish release-readiness criteria, quality metrics, and deployment governance processes to support frequent and reliable production releases across LMS GCE applications.\nLead performance engineering initiatives, including capacity planning, workload modeling, bottleneck analysis, and production performance validation to ensure business-critical applications meet SLA commitments.\nDevelop quality dashboards and executive reporting that provide visibility into test coverage, defect leakage, release health, pipeline efficiency, and overall application stability.\nCollaborate with global stakeholders to drive modernization of testing practices through test automation, AI-assisted quality engineering, continuous testing, and DevSecOps adoption.\nChampion continuous improvement initiatives focused on reducing manual testing effort, improving deployment success rates, and increasing automation coverage across LMS GCE technology portfolios.\nProvide technical leadership and mentorship to quality engineering teams, fostering a culture of innovation, automation-first thinking, and operational excellence.\nPartner with engineering leadership to define testing roadmaps, resource strategies, and quality objectives aligned with LMS GCE business priorities and regulatory requirements.\nEnsure compliance with enterprise risk, audit, and control requirements by embedding quality controls, traceability, and automated validation checkpoints throughout the CI/CD delivery process.\n------------------------------------------------------\nJob Family Group:\nTechnology------------------------------------------------------\nJob Family:\nTechnology Quality------------------------------------------------------\nTime Type:\nFull time------------------------------------------------------\nMost Relevant Skills\nPlease see the requirements listed above.------------------------------------------------------\nOther Relevant Skills\nFor complementary skills, please see above and/or contact the recruiter.------------------------------------------------------\nCiti is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.\nIf you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.\nView Citi’s EEO Policy Statement and 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