{"id":3078100,"url":"https://alion.io/job/citi-non-production-application-support-engineer","title":"Non-Production Application Support Engineer","company":{"id":7841,"name":"Citi","domain":"citi.com","url":"https://alion.io/company/citi","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":473,"ghost_share":0.006,"stale_share":0.129,"repost_share":0.078,"time_to_fill_p50_days":10,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9500,"max_usd":22000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":688},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Apache HTTP Server","optional":false},{"name":"Apache Tomcat","optional":false},{"name":"CI/CD","optional":false},{"name":"Kibana","optional":false},{"name":"Linux","optional":false},{"name":"OpenShift","optional":false},{"name":"Splunk","optional":false},{"name":"SQL","optional":false},{"name":"Java","optional":true}],"status":"live","first_seen_at":"2026-10-22T11:15:50Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-24T08:16:14Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"This is a seasoned technical professional responsible for providing end-to-end application support for Citi’s strategic platforms, with a strong focus on Non-Production environments (DEV / SIT / UAT ) and DevOps-enabled delivery models.\nThis role applies in-depth disciplinary knowledge to support complex applications, contributes to continuous improvement of operational processes, and partners closely with Development, DevOps, Quality Assurance, Infrastructure, and Release Management teams.\nThe individual demonstrates strong analytical, problem-solving, and communication skills, and operates with a moderate level of autonomy while influencing outcomes through expertise and judgment.\nThe role has a direct impact on application stability, release readiness, testing effectiveness, and time-to-market, ensuring that technology platforms meet business expectations and Citi’s risk and control standards.\nKey Responsibilities\nProvide Level 2 technical and business support for Citi applications across Non-Production environments, ensuring availability, stability, and readiness for testing and deployments.\nManage, maintain, and support application platforms and their operating environments post-development lifecycle, with emphasis on environment stability, configuration consistency, and functional integrity.\nPerform Start-of-Day / End-of-Day checks, ongoing health monitoring, and regional handovers across global support teams.\nSupport and troubleshoot CI/CD pipelines across Non-Production environments, including build failures, deployment issues, rollback scenarios, and promotion defects.\nParticipate actively in application releases, including deployment coordination, validation, verification, and post-release stabilization.\nWork closely with DevOps and Development teams to enable automation, reduce manual intervention, and improve deployment reliability.\nSupport deployment dry runs, rehearsal activities, and environment readiness assessments ahead of major releases.\nAct as a technical liaison between business users, developers, infrastructure teams, and third-party vendors.\nSupport applications running on Linux platforms, databases (Oracle, SQL Server, MongoDB), middleware, and web/application servers (Apache/Tomcat on Openshift, WebSphere).\nProactively monitor applications using tools such as ITRS Geneos, Splunk, Kibana, and similar platforms.\nProvide middleware support including MQ, NDM, and SFTP configurations.\nSupport batch scheduling and workload automation using Autosys.\nDevelop and maintain support documentation, runbooks, and deployment procedures.\nContribute to defining and improving operating standards, support processes, and controls.\nIdentify opportunities to optimize application performance, efficiency, and operational effectiveness.\nActively participate in post-implementation reviews to ensure release objectives are met.\nServe as a subject matter expert (SME) for assigned applications and environments.\nProvide coaching and guidance to junior analysts, contributing to team capability uplift.\nExercise sound judgment and autonomy while operating under Citi’s risk, compliance, and control framework.\nEnsure decisions demonstrate consideration for Citi’s reputation, regulatory obligations, and client impact.\nQualifications Required\n4+ years of experience in Application Support roles.\nStrong experience supporting Non-Production environments in fast-paced delivery models.\nHands-on experience with Linux operating systems.\nProficiency with databases (Oracle, SQL Server, MongoDB).\nExperience supporting web and middleware platforms (WebSphere, WebLogic, MQ, NDM, SFTP).\nWorking knowledge of CI/CD pipelines and DevOps delivery practices.\nExperience using monitoring and logging tools (Geneos, Splunk, Kibana or equivalent).\nExperience with Autosys or enterprise scheduling tools.\nStrong analytical, troubleshooting, and problem-management skills.\nExcellent written and verbal communication skills, with ability to explain technical issues to non-technical stakeholders.\nKey Tech\nSupport applications running on Linux platforms, databases (Oracle, SQL Server, MongoDB), middleware, and web/application servers (Apache/Tomcat on Openshift, WebSphere).\nProactively monitor applications using tools such as ITRS Geneos, Splunk, Kibana, and similar platforms.\nSupport and troubleshoot CI/CD pipelines across Non-Production environments\n------------------------------------------------------\nJob Family Group:\nTechnology------------------------------------------------------\nJob Family:\nTechnology Quality------------------------------------------------------\nTime Type:\nFull time------------------------------------------------------\nMost Relevant Skills\nPlease see the requirements listed above.------------------------------------------------------\nOther Relevant Skills\nFor complementary skills, please see above and/or contact the recruiter.------------------------------------------------------\nCiti is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.\nIf you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.\nView Citi’s EEO Policy Statement and the Know Your Rights poster.","description_format":"text","description_chars":5470,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cards & Card Issuing","Wealth Management & Financial Advisors","Payment Processing & Gateways","Investment Banking & M&A Advisory"],"lifecycle":[{"event":"open","at":"2026-10-22T11:15:50Z"}],"visa":[],"liveness":{"score":89,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.891,"p_room":1,"age_days":1,"expected_fill_days":10,"reasons":["seen:1","velocity","win:early","comp:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/citi-non-production-application-support-engineer","json_url":"https://alion.io/job/citi-non-production-application-support-engineer.json","meta":{"generated_at":"2026-10-24T20:53:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per 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