{"id":3963303,"url":"https://alion.io/job/citi-ops-sup-sr-manager","title":"Ops Sup Sr Manager","company":{"id":7841,"name":"Citi","domain":"citi.com","url":"https://alion.io/company/citi","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":98,"open_postings":557,"ghost_share":0.009,"stale_share":0.206,"repost_share":0.068,"time_to_fill_p50_days":9,"computed_at":"2026-11-09T06:03:00Z"}},"role":"HR","role_family":"HR","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":18,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-09T12:49:00Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-09T19:26:14Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Description\nThe Ops Sup Sr. Manager is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to provide operations support services in coordination with the Operations team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support teams and processes.\nResponsibilities:\nManage professional teams and departments through delegation of tasks and responsibilities\nConduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as maintain appropriate staffing requirements\nMonitor the team’s quality and efficiency of end results and manage all training and development needs of assigned personnel\nCreate and develop budget, policy formation and short-term resource planning\nManage occasionally complex and varied issues with significant departmental impact\nApply in-depth knowledge of how areas integrate within the sub function as well as coordinate and contribute to the goals of the entire function\nProvide evaluative judgment based on analysis of information in complicated and unique situations\nEnsure essential procedures are followed and contribute to the defining standards\nHas the ability to operate with a limited level of direct supervision.\nCan exercise independence of judgement and autonomy.\nActs as SME to senior stakeholders and /or other team members.\nAbility to manage teams. \nAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.\nQualifications:\nOverall 18+ years of experience with at least 6-8 years years of managing medium sized teams and experience with background in Financial Services Industry.\nExtensive knowledge of the collections processes\nExcellent understanding of Risk Framework, Controls, Audit and Compliance, Regulatory requirements and Controls Testing.\nAbility to work under pressure and manage deadlines or unexpected changes in expectations or requirements\nProven organization and time management skills\nConsistently demonstrates clear and concise written and verbal communication skills\n Education:\nBachelor’s degree/University degree or equivalent experience\nMaster’s degree preferred\nThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.\nThis role requires the candidate to work in night shifts (US Shifts). Hence willingness to work in night shift is a pre-requisite for the job.\n------------------------------------------------------\nJob Family Group:\nOperations - Core------------------------------------------------------\nJob Family:\nOperations Support------------------------------------------------------\nTime Type:\nFull time------------------------------------------------------\nMost Relevant Skills\nPlease see the requirements listed above.------------------------------------------------------\nOther Relevant Skills\nFor complementary skills, please see above and/or contact the recruiter.------------------------------------------------------\nCiti is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.\nIf you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.\nView Citi’s EEO Policy Statement and the Know Your Rights poster.","description_format":"text","description_chars":4124,"description_truncated":false,"requirements":{"experience_years_min":18,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cards & Card Issuing","Wealth Management & Financial Advisors","Payment Processing & Gateways","Investment Banking & M&A Advisory"],"lifecycle":[{"event":"open","at":"2026-11-09T12:49:00Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":9,"reasons":["conf:0","win:early","comp:brand"],"computed_at":"2026-11-09T19:51:20Z"},"pay":null,"html_url":"https://alion.io/job/citi-ops-sup-sr-manager","json_url":"https://alion.io/job/citi-ops-sup-sr-manager.json","meta":{"generated_at":"2026-11-09T19:51:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6252,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7841},"rest":"https://alion.io/mcp/rest/get_company?id=7841"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fciti-ops-sup-sr-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fciti-ops-sup-sr-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fciti-ops-sup-sr-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/citi-ops-sup-sr-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fciti-ops-sup-sr-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3963303}},{"tool":"search_jobs","arguments":{"company":"citi.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3963303},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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