{"id":143547,"url":"https://alion.io/job/citi-ux-research-lead","title":"UX Research Lead","company":{"id":7841,"name":"Citi","domain":"citi.com","url":"https://alion.io/company/citi","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":519,"ghost_share":0.006,"stale_share":0.141,"repost_share":0.071,"time_to_fill_p50_days":9,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Design","role_family":"Design","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":192000,"max":288000,"currency":"USD","period":"year","gross":null,"usd_annual":288000},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Axure RP","optional":false},{"name":"Figma","optional":false},{"name":"Hallucination","optional":false},{"name":"InVision","optional":false},{"name":"Sketch","optional":false}],"status":"live","first_seen_at":"2026-08-26T00:00:00Z","employer_posted_date":"2026-08-31","last_verified_at":"2026-11-01T23:41:08Z","board_verified":true,"closed_at":null,"days_open":68,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":68},"description":"Role Summary\nWe are seeking a UX Research Lead to join our Design & User Experience organization - a role that carries both an operational delivery mandate and a strategic imperative to evolve how UX Research functions in an AI-enabled product environment. This leader will direct end-to-end research programs that generate high-confidence, actionable client intelligence to inform product priorities, design decisions, and business strategy across Citi's digital portfolio. Simultaneously, the UX Research Lead will define and champion the future state of the research practice - embedding AI-assisted tools, intelligent knowledge systems, and proactive insight generation into the product development lifecycle (PDLC). The ideal candidate brings deep methodological expertise across qualitative and quantitative research, proven ability to influence at the executive level, and a clear-eyed vision for how emerging AI capabilities can responsibly transform research at scale. This is not a role for those who adapt to change - it is a role for those who architect it.\nKey Responsibilities\nDeliver & Operate\nDay-to-day and near-term research leadership that drives business outcomes through rigorous, credible insight.\nLead and manage the full research lifecycle for assigned product domains from scoping and methodology design through execution, analysis, synthesis, and stakeholder delivery.\nDefine and maintain an annual research roadmap aligned to business priorities, product roadmaps, and client experience goals; continuously reprioritize in response to emerging business needs.\nOversee mixed-methods research programs, deploying the appropriate methodology, including survey research, in-product intercepts, behavioral analytics, usability studies, longitudinal panels, regression and driver analysis.\nServe as the primary research partner to senior stakeholders across Product Management, Technology, Design, and Business leadership; build trust through rigorous methodology, reproducible findings, and consistent delivery.\nChampion the voice of the client in product and strategy discussions; synthesize complex, multi-source data into clear, actionable recommendations that influence product roadmaps and design direction.\nEnsure research quality and methodological integrity across all team outputs; establish peer review and documentation standards that maintain credibility at executive and regulatory levels.\nManage and mentor junior and mid-level researchers, providing guidance on methodology, communication, and professional development; foster a high-performing, learning-oriented research culture.\nTrack and communicate research impact, connecting insights to downstream product decisions, measuring the ROI of research investments, and reporting progress to leadership.\nCollaborate with Data, Analytics, and CX teams to integrate behavioral and quantitative signals with self-reported research data, enabling richer, more holistic client understanding.\nPresent findings and recommendations to audiences ranging from product squads to Director-level and above; adapt communication style to build understanding and inspire action across functions.\nTransform & Innovate\nEvolve the UX Research function in alignment with AI advancements and the digital delivery lifecycle.\nDefine the strategic vision for AI-integrated UX Research at Citi, identifying where AI tools, intelligent knowledge repositories, and automated synthesis can meaningfully augment (not replace) human research judgment.\nLead the design and implementation of a living research intelligence layer (e.g., a structured, queryable knowledge repository) that makes accumulated client insights accessible on-demand across the PDLC by shifting research from reactive to proactive.\nEstablish a proactive research cadence, including always-on behavioral data ingestion, rapid weekly insight dispatch, and quarterly foundational studies so that client intelligence is generated ahead of demand, not in response to it.\nDrive the integration of AI-assisted research workflows, including AI-powered synthesis, automated transcript coding, survey quality flagging, longitudinal trend tracking, and concept pre-testing through synthetic panel methodologies.\nDefine governance standards for AI use in research, including confidence weighting, freshness models, PII scanning, hallucination detection, and researcher-in-the-loop review protocols to ensure responsible, auditable AI deployment.\nPartner with Engineering, AI/ML, and Platform teams to architect the technical infrastructure required to support an intelligent, always-on research knowledge system built on Citi's internal infrastructure.\nEstablish or scale a UX Research Center of Excellence (CoE), building frameworks, playbooks, templates, and training materials that elevate research literacy and quality across the broader Design & Product organization.\nIdentify and evaluate emerging research methodologies and tools, including generative AI for insight synthesis, automated usability testing platforms, and synthetic user modeling, with a rigorous lens on methodological validity and responsible use.\nShape how UX Research integrates into Agile and AI-enabled delivery practices, defining clear research touchpoints at every PDLC gate (discovery, definition, design, development, and post-launch) to ensure decisions are grounded in client evidence at every stage.\nBuild organizational research literacy by coaching cross-functional partners, including Product Managers, Designers, and Technology leads on research fundamentals, interpretation of findings, and how to commission effective research.\nRepresent the UX Research function at the executive level, advocating for research investment, communicating strategic priorities, and positioning the function as a core driver of business value rather than a downstream support service.\nQualifications:\n10+ years of relevant experience\nStrong attention to detail & analytical skills\nSignificant experience on complex, enterprise-scale design projects\nExcellent communication and presentation skills\nExcellent skills in professional design tools e.g., Sketch, Figma, AdobeXD, Axure, InVision etc.\nSignificant experience using/creating design systems\nSignificant aptitude for coaching and mentoring junior designers\nKeen interest in, or knowledge of, banking or finance\nHTML/CSS Development Skills\nSoftware Development or Program Management Experience\nParticipation in external UX groups or communities\nEducation:\nBachelor’s/University degree, Master’s degree preferred\nAt least one formal UX Qualification\n------------------------------------------------------\nJob Family Group:\nTechnology------------------------------------------------------\nJob Family:\nDigital Design Engineering------------------------------------------------------\nTime Type:\nFull time------------------------------------------------------\nPrimary Location:\nNew York New York United States------------------------------------------------------\nPrimary Location Full Time Salary Range:\n$192,000.00 - $288,000.00In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.\n------------------------------------------------------\nMost Relevant Skills\nPlease see the requirements listed above.------------------------------------------------------\nOther Relevant Skills\nFor complementary skills, please see above and/or contact the recruiter.------------------------------------------------------\nAnticipated Posting Close Date:\nSep 07, 2026------------------------------------------------------\nAutomated Processing and AI\nWe use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.\nImportantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.\nIllinois residents - AI Notice and Right\n------------------------------------------------------\nCiti is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.\nIf you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.\nView Citi’s EEO Policy Statement and the Know Your Rights poster.","description_format":"text","description_chars":9480,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Professional development","Wellness"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Wealth Management & Financial Advisors","Payment Processing & Gateways","Investment Banking & M&A Advisory"],"lifecycle":[{"event":"open","at":"2026-08-26T00:00:00Z"},{"event":"close","at":"2026-08-31T16:49:15Z"},{"event":"reopen","at":"2026-08-31T19:51:30Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.297,"p_room":0.28,"age_days":68,"expected_fill_days":9,"reasons":["conf:6","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":{"stated_usd_annual":288000,"is_top_pay":true},"html_url":"https://alion.io/job/citi-ux-research-lead","json_url":"https://alion.io/job/citi-ux-research-lead.json","meta":{"generated_at":"2026-11-02T10:17:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14330,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7841},"rest":"https://alion.io/mcp/rest/get_company?id=7841"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fciti-ux-research-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fciti-ux-research-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fciti-ux-research-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/citi-ux-research-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fciti-ux-research-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":143547}},{"tool":"search_jobs","arguments":{"company":"citi.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":143547},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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