{"id":1542948,"url":"https://alion.io/job/citi-vice-president-client-onboarding","title":"Vice President, Client Onboarding","company":{"id":7841,"name":"Citi","domain":"citi.com","url":"https://alion.io/company/citi","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":473,"ghost_share":0.006,"stale_share":0.129,"repost_share":0.078,"time_to_fill_p50_days":10,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Management","role_family":"Management","seniority":"head","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":18000,"max_usd":44000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":745},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-30T21:25:24Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-24T06:03:52Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"The Vice President, Client Onboarding (Internal title: Client Onboarding Sr Mgr - C13) accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area.\nBusiness/ Department Objectives: Team lead and will be part of the Treasury and Trade solutions (TTS) in the TTS Onboarding Operations. You will be responsible for team management of countries served out of India and supported under Asia TTS Onboarding Operations team. This team is responsible for the end to end delivery of all account servicers operations for our clients. The TTS Onboarding Operations involves working with customers and internal business partners to collate and issue customer documentation packages for account opening, account maintenance and implementation.\nCore Responsibilities:\nTeam Lead / Management which supports customer interaction, documentation issuance and review\nThe role demands a high level of diligence, motivation and organizational skills\nYou will focus on timely and accurate delivery of all related to TTS Onboarding Operations functions, as well as delivering superior customer services and resolving customer issues to maintain customer satisfaction\nDay-to-day management of the Asia TTS Onboarding team primarily focusing on Maintenance and offboarding processing team, including daily management of in-process, pended, and regional service related activities, ensuring the country account opening, maintenance and offboarding requirements are clearly defined to support ALL scenarios of account opening and maintenance requirements, and delivery of very high quality service to customers and internal partners\nResponsibility to provide oversight on country process and liaison with country stakeholders for BAU management, regulatory reporting, process management and new initiative implementation\nResponsibility for various types of project management in the account services space, and managing cross-functional relationships with all countries and the regional team in Asia\nDetermines new work procedures, analyses complex and variable issues with significant departmental impact involving Document Review and System Set ups\nCoordination with Country stakeholders, Client and Cross Regional Countries stakeholders\nAdditional Responsibilities :\nManage performance of the team leads including day-to-day operational tasks in TTS Onboarding space primarily focusing on Account Maintenance\nEnsure consistent delivery of high quality services to customers through meeting or exceeding customer expectation guided by the Service Level Agreement and efficiency/accuracy standards\nEnsure awareness and full compliance of TTS Onboarding Operations unit process, regulations, policies, guidelines, procedures, and practices\nSupport and cultivate a “Service Excellence” culture among the team members\nEstablish and maintain close working relationship with Host Branch and within the CSIPL itself to facilitate an open and direct communication of issues, needs, queries, etc., in such that these may be responded to in an efficient, prompt and professional manner\nWilling to embark on continuous on the job training for end to end product knowledge\nEnsure that team leads are managing the work effectively and independently with great attention to detail\nSupport the Country cluster heads in handling cases and client queries\nClient Engagement Model:\nEnsure team delivers as per Service Level Agreement; timely and accurately\nUnderstand client requirements and implement them correctly\nUnderstand new customer requirements and ensure adequate support to new customer requirements and initiatives\nMonitor customer satisfaction and service level and drive process changes\nProvide innovative solutions to clients\nManage VOC and VOE effectively\nKey Deliverables:\n1. Management of team leads for ensuring their key performance metrics and effective management of day to day transactions as per local operating procedures.\n2. Ensure service quality is maintained\n3. Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures.\n4. Perform control related activities to mitigate risk.\n5. Ensure the team provides the best productivity to meet SLA targets\nOther:\n2nd & 4th Saturday Off subject to Workflow and India Shift. 1st, 3rd and 5th Saturday will be full day working\nShift Timing: EMEA / India Shift / Early Asia shift as per Asia country assigned to support. (Like Australia, New Zealand, India, Sri Lanka, Philippines, etc.)\nCandidate should be ready to work as per EMEA / Asia country holidays (Like Australia, New Zealand, India, Sri Lanka, Philippines, etc.)c.)\nQualifications:\n6-10 years of experience in documentation review, account maintenance and related cash products.\nBachelor's degree in finance or economy.\nGood interpersonal communication skills. Able to communicate with internal and external business partners.\nConsistently demonstrates clear and concise written and verbal communication skills.\nDemonstrated Project management skill including financial cost management skills.\nAdvanced execution skills in a multi-tasking mode. Exposure to Customer Service and handling of system, testing and rollouts.\nAbility to achieve business objectives without compromising on controls and risk parameters established. Ability to interact confidently with senior management and / or regulators. Ability to coach and develop people, identifying and retaining talent. Able to partner with businesses and other support functions at senior levels in setting strategy and priorities. Able to strive under pressure and covert opportunity from risk. Should be open to working staggered hour /shift / over weekend and on public holidays. To ensure excellent rapport with internal stakeholders including peers and seniors and duly provide inputs to the team and ensure timely resolution of all issues, wherever there are business risks and the issues need to get addressed such cases should be raised to the senior’s forum for appropriate action and advice.\nProficient knowledge of English (written and spoken).\nEducation:\nBachelor’s/University degree or equivalent experience, potentially Masters degree\n------------------------------------------------------\nJob Family Group:\nCustomer Service------------------------------------------------------\nJob Family:\nInstitutional Client Onboarding------------------------------------------------------\nTime Type:\nFull time------------------------------------------------------\nMost Relevant Skills\nPlease see the requirements listed above.------------------------------------------------------\nOther Relevant Skills\nFor complementary skills, please see above and/or contact the recruiter.------------------------------------------------------\nCiti is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.\nIf you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.\nView Citi’s EEO Policy Statement and the Know Your Rights poster.","description_format":"text","description_chars":7340,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Wealth Management & Financial Advisors","Payment Processing & Gateways","Consumer Loans & Pawnshops"],"lifecycle":[{"event":"open","at":"2026-09-30T21:25:24Z"}],"visa":[],"liveness":{"score":23,"band":"cold","label":"Long shot","p_open":0.85,"p_active":0.77,"p_room":0.35,"age_days":23,"expected_fill_days":10,"reasons":["seen:23","velocity","win:tail","comp:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/citi-vice-president-client-onboarding","json_url":"https://alion.io/job/citi-vice-president-client-onboarding.json","meta":{"generated_at":"2026-10-24T07:07:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10538,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7841},"rest":"https://alion.io/mcp/rest/get_company?id=7841"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fciti-vice-president-client-onboarding"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fciti-vice-president-client-onboarding"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fciti-vice-president-client-onboarding"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/citi-vice-president-client-onboarding\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fciti-vice-president-client-onboarding"}]}