{"id":835831,"url":"https://alion.io/job/citian-customer-success-manager","title":"Customer Success Manager","company":{"id":673482,"name":"Citian","domain":"citian.com","url":"https://alion.io/company/citian","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":70,"open_postings":14,"ghost_share":0.5,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Washington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":56000,"max_usd":128000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":602},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Machine Learning","optional":false}],"status":"live","first_seen_at":"2026-07-06T19:12:16Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-24T20:05:19Z","board_verified":true,"closed_at":null,"days_open":110,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":109},"description":"Citian is a fast growing, venture backed SaaS technology company based in Washington, DC. Our software solutions revolutionize how our transportation and infrastructure systems - roads, rail, transit, bicycle, pedestrian - operate.\nOur tech solutions:\nReduce traffic fatalities\nEnhance pedestrian accessibility\nEmpower system operators to save time & money\nYou’ll work with some of the brightest minds in the software and transportation industries. Our engineers and data scientists apply the latest in emerging tech, Artificial Intelligence, and Machine Learning to build smarter, more advanced tools for our diverse client base. We work with clients across the United States, with global ambitions in the years ahead.\nWho You Are:\nAs a Customer Success Manager at Citian, you will be responsible for understanding our public sector clients’ most important needs and providing an outstanding customer experience while ensuring maximum value from our products and services. You will be crucial in helping us scale the company by building lasting relationships with our public sector clients and identifying upsell opportunities within existing accounts. The Customer Success Manager will take client feedback and collaborate with our Sales and Development teams to ensure an optimal experience with Citian products. The ideal candidate is passionate about client satisfaction, possesses excellent verbal and written communication skills, and understands how to build and nurture strong relationships with clients and stakeholders. \nRequired Qualifications:\n3+ years of Customer Success experience ideally within SaaS GovTech\nProven ability to develop and implement risk mitigation strategies and ensure customer retention.\nStrong track record of consistently exceeding customer success metrics and targets\nExcellent verbal and written communication skills\nAbility to travel to various local and national events as needed. Travel will be regional and national\nPreferred Qualifications:\nVenture-backed, start-up experience\nPrior Customer Success experience with public sector clients\nYour Citian Advantage:\nCompetitive salary and benefits package including medical, dental, and vision insurance and generous PTO.\n401(k) company match and monthly commuter transportation benefit\nOn-site gym and free snacks in the office\nHigh-growth potential and opportunities for advancement within a fast growing, venture-backed SaaS startup!\nLet's build smarter cities together! Learn more about Citian here: www.citian.co\n** Citian is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, clients, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. 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