{"id":1329110,"url":"https://alion.io/job/citic-clsa-senior-it-support-analyst-information-technology","title":"Senior IT Support Analyst, Information Technology","company":{"id":2026960,"name":"CITIC CLSA","domain":"clsa.com","url":"https://alion.io/company/clsa-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":90,"open_postings":230,"ghost_share":0.087,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":112,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10500,"max_usd":29000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":881},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-05-22T00:00:00Z","employer_posted_date":"2026-05-22","last_verified_at":"2026-10-29T08:45:53Z","board_verified":true,"closed_at":null,"days_open":160,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":160},"description":"Position Description\nThe primary responsibility of the Senior IT Support Analyst is to provide assistance, guidance and support to the internal end user environment with regards their daily business operation.\nKey Areas of Responsibilities\nProvide hands on infrastructure, PC & end user support.\n\nL1/L2 end user coverage for standard desktop/user applications, desktop/mobile hardware troubleshooting and break fix, Zoom video conference support, user on/off-boarding arrangement, IP phone support, etc.\n\nProvide support for all business units in Philippines\n\nAssisting IT Manager with daily IT operations (backup tape management, patch deployments, AV updates, start of day checks.)\n\nInstall, support & troubleshoot Microsoft Operating systems and products\n\n1st Level support of internally developed and vendor provided business applications. Bloomberg/IRESS, Internal trading applications/CRM Tools.\n\nSoftware & hardware Inventory management.\n\nCollaborate with global IT teams on project implementations tasks such as testing, upgrade, migration and movements.\n\nEnsure security and compliance in the end user computing space\n\nRequirements\nBachelor's degree or above in Information Technology discipline.\n\nMore than 4 years of IT experience with in financial services and familiarity with Investment banking like Trading.\n\nKnowledge of IT platforms and system support in relevant areas across mobile and workspace, Windows desktop, network connectivity, voice technologies and datacenter management is desirable.\n\nKnowledge of trading technologies and market data platforms used in the local market environment is desirable (Bloomberg/IRESS/Thomson Reuters).\n\nA strong end user focus and can do attitude.\n\nGreat communication and strong interpersonal skills.\n\nThe flexibility to deal with conflicting and ever changing priorities.\n\nWorking under pressure.\n\nExperience in providing face to face and remote Support for internal/external applications.\n\nGood command of written and spoken English.\n\nAnalytically minded, logical problem solver who is able to think outside the square.\n\nAble to work autonomously as well as part of a small team.\n\nStay informed on CITIC CLSA Job Opportunities\nNot the right fit? 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