{"id":1329115,"url":"https://alion.io/job/citic-clsa-support-analyst-end-user-services-it","title":"Support Analyst, End User Services, IT","company":{"id":2026960,"name":"CITIC CLSA","domain":"clsa.com","url":"https://alion.io/company/clsa-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"C","score":69,"open_postings":240,"ghost_share":0.513,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-02T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hong Kong"],"countries":["HK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":77000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":377},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Service Desk","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-05-19T00:00:00Z","employer_posted_date":"2026-05-19","last_verified_at":"2026-10-01T10:50:21Z","board_verified":true,"closed_at":null,"days_open":137,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":136},"description":"Position Description\nThe IT End User Services Team isseeking a Desktop Support Analyst with focus on VIP user support to provide comprehensive support and solutions to the end users, ensuring smooth operation of desktop systems, software, and hardware. The ideal candidate will possess strong technical skills, troubleshooting expertise, and a customer-oriented approach.\nKey Areas of Responsibilities\nAct as the primary point of contact for VIP users, delivering high-level technical support with a personalized touch\n\nProvide expedited response and resolution to technical issues faced by VIP users, ensuring minimal disruption to their workflow\n\nInstall, configure, and troubleshoot desktop systems, peripherals, and applications\n\nResponsible for video conferencing management and offsite presentation support\n\nCollaborate with IT Help Desk and other IT teams to escalate and resolve complex technical issues\n\nAssist in maintaining IT inventory and asset management records\n\nEnsure compliance with IT security policies and procedures\n\nStay updated on technological advancements and recommend improvements to enhance end-user experience\n\nRequirements\nBachelor's degree in IT or related field (or equivalent experience)\n\nAround 3 years experience in desktop support roles, preferably in the financial services or investment banking sector\n\nStrong knowledge of Windows and Mac OS, Microsoft Office 365, and basic networking concepts\n\nExcellent troubleshooting skills and ability to identify and resolve technical issues\n\nKnowledge on ITIL service desk related processes\n\nExceptional customer service and communication skills\n\nFluent in Mandarin, Cantonese and English for effective communication with bilingual users\n\nAbility to work independently and as part of a team in a fast-paced environment\n\nStay informed on CITIC CLSA Job Opportunities\nNot the right fit? You can create a job alert to receive our latest job openings that meet your interest.","description_format":"text","description_chars":1950,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Investment Banking & M&A Advisory","Online Brokerage & Trading Platforms","Financial Data & Market Intelligence"],"lifecycle":[{"event":"open","at":"2026-09-27T07:50:48Z"}],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.191,"p_room":0.28,"age_days":136,"expected_fill_days":24,"reasons":["conf:18","stale_co","velocity","ghost","win:tail","crowd:brand"],"computed_at":"2026-10-02T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/citic-clsa-support-analyst-end-user-services-it","json_url":"https://alion.io/job/citic-clsa-support-analyst-end-user-services-it.json","meta":{"generated_at":"2026-10-03T00:04:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":38,"day_limit":5000,"remaining_today":4962,"minute_limit":60,"resets_at":"2026-10-04T00:00:00Z"}}}