{"id":3612779,"url":"https://alion.io/job/citiside-property-management-maintenance-specialist","title":"Maintenance Specialist","company":{"id":695386,"name":"Citiside Property Management","domain":"citisidepropertymanagement.com","url":"https://alion.io/company/citisidepropertymanagement","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"A","score":95,"open_postings":6,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":219,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":{"label":"EST","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2026-11-02T14:58:54Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-13T20:52:41Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"We are seeking an organized, proactive, and detail-oriented Maintenance Specialist to join our growing remote team. In this role, you will serve as the primary liaison between tenants, property owners, and third-party vendors. You will manage incoming maintenance requests from start to finish, ensuring repairs are diagnosed accurately, scheduled promptly, and completed to high quality standards-all while operating in a fully digital environment.\nKey Responsibilities\nRequest Management & Triage\nReceive, evaluate, and prioritize maintenance requests submitted through our online portal or communications channels.\nTroubleshoot basic maintenance issues remotely with tenants to resolve minor problems quickly or accurately identify vendor requirements.\nAssign tasks to qualified third-party contractors, technicians, and local service providers based on urgency, trade specialty, and scope.\nVendor & Operations Coordination\nSource, vet, and maintain active relationships with reliable local vendors and contractors (plumbers, electricians, HVAC technicians, general handymen, etc.).\nRequest, compare, and negotiate quotes for repairs and larger property improvement projects.\nDispatch technicians and track work order progress from initial intake through final completion and invoice verification.\nCommunication & Customer Service\nMaintain clear, timely, and empathetic communication with tenants regarding the status of their repair requests.\nKeep property owners informed about property conditions, repair progress, and maintenance expenses requiring approval.\nFollow up with tenants after repair completion to ensure satisfaction and quality control.\nDocumentation & Administrative Support\nMaintain precise documentation, photos, vendor invoices, and maintenance logs within our digital software system.\nReview vendor invoices for accuracy and approve them for payment in accordance with budget guidelines.\nIdentify recurring property issues and recommend proactive preventative maintenance measures.\nQualifications & Skills\nStrong Technical Aptitude: Understanding of residential systems (HVAC, plumbing, electrical, appliances, carpentry) to effectively diagnose issues and communicate with vendors.\nCustomer Service Excellence: Strong interpersonal skills with a commitment to providing helpful, professional communication to tenants and owners.\nProblem-Solving Skills: Ability to analyze situations remotely, think critically under pressure, and find quick, cost-effective solutions.\nOrganizational & Multitasking Skills: Capability to handle multiple ongoing work orders, prioritize urgent issues, and maintain attention to detail.\nRemote Work Readiness: Comfortable working independently, managing time effectively, and utilizing digital communication tools (Slack, email, phone software, and task management platforms).\nSoftware Proficiency: Familiarity with digital management tools, spreadsheets, and cloud-based platforms.\nWARNINGS:\nNo temporary workers.\nWorking schedule from Monday to Friday from 8:30 am until 5:00 pm EST.\nNo working for another company at the same time.\nNo hiring subs to do what we hired you to do.\nWe terminate immediately due to these violations.\nCitiside Properties is a property management company that manages properties for investors with portfolios of homes and/or multi-unit apartments needing off-site management.\nCore Values we expect team members to remember:\nTrust.\nGo Getter.\nTransparency","description_format":"text","description_chars":3439,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Real Estate","Property Management"],"lifecycle":[{"event":"open","at":"2026-11-02T15:02:53Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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