{"id":833859,"url":"https://alion.io/job/citisidepropertymanagement-client-services-manager","title":"Client Services Manager","company":{"id":695386,"name":"Citiside Property Management","domain":"citisidepropertymanagement.com","url":"https://alion.io/company/citisidepropertymanagement","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"A","score":95,"open_postings":6,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":219,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"EST","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":8500,"max_usd":17000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1615},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-02-10T19:46:49Z","employer_posted_date":"2026-02-10","last_verified_at":"2026-10-11T16:57:01Z","board_verified":true,"closed_at":null,"days_open":243,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":242},"description":"We are seeking an organized, proactive, and client-focused Client Services Manager to act as the primary liaison between our company and our valued clients. The ideal candidate will ensure a seamless client experience by managing communications, coordinating service delivery, and addressing client needs in a timely and professional manner. This role requires excellent organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.\nKey Responsibilities\nClient Communication & Relationship Management:\nServe as the main point of contactfor client inquiries, concerns, and feedback via phone and email.\n\nBuild and maintain strong, positive, and long-term relationships with clients.\nAnticipate client needs and proactively address potential issues before they escalate.\nCoordination & Administration:\nCoordinate and schedule meetings, appointments, and conference calls between clients and internal teams.\nManage and update client records, databases, and all relevant account information using CRM software.\nPrepare and distribute reports, presentations, and other necessary documentation for client review.\nFacilitate the onboarding process for new clients and assist with contract renewals.\n Service Delivery Support:\nCollaborate closely with internal departments (e.g., Sales, Operations, Technical Support) to ensure client requests and service deliverables are fulfilled accurately and on time.\nTrack service progress and provide timely updates to clients regarding the status of their requests.\nResolve routine client issues efficiently; escalate complex problems to the appropriate team members or management when necessary.\nAssist in implementing processes and procedures designed to enhance overall client satisfaction.\nQualifications and Skills\n Education & Experience:\nBachelor’s degree in Business Administration, Communications, or a related field.\nProven experience (1-3 years) in a client-facing role, customer service, or account coordination.\nCore Competencies:\nExceptional verbal and written communication skills in English.\nStrong organizational abilities with meticulous attention to detail.\nProven ability to multitask, prioritize, and manage time effectively under deadlines.\nProficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with CRM software (e.g., Salesforce, HubSpot) is highly desirable.\nExcellent problem-solving skills and a commitment to a customer-centric mindset.\nProfessional demeanor and the ability to handle sensitive information with discretion.\nWARNINGS\nNO TEMPORARY workers.\nWe terminate immediately due to these violations.\nNO working for another company at the same time.\nNO hiring subs to do what we hired you to do.\nWorking schedule from Monday to Friday from 8:30 am until 5:00 pm EST\nCitiside Properties is a property management company that manages properties for investors with portfolios of homes and/or multi-unit apartments needing off-site management.\nCore Values we expect team members to remember:\nTrust.\nGo Getter.\nTransparency.","description_format":"text","description_chars":3050,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Real Estate","Property Management"],"lifecycle":[{"event":"open","at":"2026-09-12T17:56:38Z"}],"visa":[],"liveness":{"score":33,"band":"fade","label":"Fading","p_open":1,"p_active":0.739,"p_room":0.44,"age_days":241,"expected_fill_days":219,"reasons":["conf:2","win:tail","crowd:junior"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/citisidepropertymanagement-client-services-manager","json_url":"https://alion.io/job/citisidepropertymanagement-client-services-manager.json","meta":{"generated_at":"2026-10-11T19:50:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7096,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":695386},"rest":"https://alion.io/mcp/rest/get_company?id=695386"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcitisidepropertymanagement-client-services-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcitisidepropertymanagement-client-services-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcitisidepropertymanagement-client-services-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/citisidepropertymanagement-client-services-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcitisidepropertymanagement-client-services-manager"}]}