{"id":833852,"url":"https://alion.io/job/citisidepropertymanagement-client-support-specialist","title":"Client Support Specialist","company":{"id":695386,"name":"Citiside Property Management","domain":"citisidepropertymanagement.com","url":"https://alion.io/company/citisidepropertymanagement","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"A","score":95,"open_postings":6,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":219,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"EST","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":8500,"max_usd":18000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1615},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false},{"name":"HubSpot","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-06-30T20:40:04Z","employer_posted_date":"2026-06-30","last_verified_at":"2026-10-12T00:21:11Z","board_verified":true,"closed_at":null,"days_open":103,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":102},"description":"We are looking for a dedicated, analytical, and detail-oriented Client Support Specialist to join our growing team. In this role, you will be the primary point of contact for our clients, ensuring they receive exceptional service while also playing a key part in monitoring performance metrics and managing data.\nThe ideal candidate possesses strong communication skills, a problem-solving mindset, and a sharp comfort with numbers and reporting. You will not only resolve client inquiries but also track support data to help optimize our operations and drive client satisfaction.\nKey Responsibilities\nClient Communication: Serve as the main point of contact for clients via email, phone, and chat, providing timely, accurate, and empathetic responses.\nData Management: Accurately log, update, and maintain client records, interactions, and support history within our CRM system to ensure data integrity.\n Reporting & Analytics: Compile, analyze, and generate regular reports on customer support KPIs (such as response times, resolution rates, and client satisfaction scores) to identify trends and areas for improvement.\nNumerical & Billing Support: Assist clients with financial or numerical inquiries, including billing discrepancies, account balances, and basic usage metrics calculations.\nIssue Resolution: Troubleshoot, diagnose, and resolve client inquiries or technical issues efficiently.\nCross-Functional Collaboration: Escalate complex technical or data discrepancies to the operations or product teams and follow up to ensure a swift resolution.\nQualifications & Skills\nExperience: 1-3 years of experience in client support, customer success, or data-driven customer service roles.\nNumerical Literacy: Strong analytical skills and a high level of comfort working with numbers, statistics, and basic financial data.\n Data & Reporting Tools: Proficiency in data management within CRM tools (e.g., Salesforce, HubSpot, Zoho) and advanced skills in spreadsheet software (Excel or Google Sheets) for creating reports, formulas, and data analysis.\n Language Skills: Native or professional proficiency in English (both written and spoken) with excellent communication and active listening skills.\nProblem-Solving: Strong critical thinking skills with the ability to identify client pain points and provide data-backed, actionable solutions.\n Organization: High attention to detail and excellent time-management skills to balance client interaction with administrative and data reporting tasks.\nWARNINGS:\nNO TEMPORARY workers.\nWorking schedule from Monday to Friday from 8:30 am until 5:00 pm EST.\nNO working for another company at the same time.\nNO hiring subs to do what we hired you to do.\nWe terminate immediately due to these violations.\nCitiside Properties is a property management company that manages properties for investors with portfolios of homes and/or multi-unit apartments needing off-site management.\nCore Values we expect team members to remember:\nTrust.\nGo Getter.\nTransparency.","description_format":"text","description_chars":3000,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Real Estate","Property Management"],"lifecycle":[{"event":"open","at":"2026-09-12T17:56:38Z"}],"visa":[],"liveness":{"score":59,"band":"ok","label":"Likely open","p_open":1,"p_active":0.82,"p_room":0.72,"age_days":101,"expected_fill_days":219,"reasons":["conf:2","win:mid","crowd:junior"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/citisidepropertymanagement-client-support-specialist","json_url":"https://alion.io/job/citisidepropertymanagement-client-support-specialist.json","meta":{"generated_at":"2026-10-12T01:55:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2673,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":695386},"rest":"https://alion.io/mcp/rest/get_company?id=695386"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcitisidepropertymanagement-client-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcitisidepropertymanagement-client-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcitisidepropertymanagement-client-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/citisidepropertymanagement-client-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcitisidepropertymanagement-client-support-specialist"}]}