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In this role, you will be the primary touchpoint for our customers, ensuring they receive prompt, helpful, and compassionate support. Beyond simply solving issues, your goal is to build strong relationships, foster loyalty, and deliver exceptional experiences across all communication channels.\nKey Responsibilities:\n Respond to customer inquiries via phone, email, live chat, and social media in a timely, professional, and friendly manner.\nActively listen to customer concerns, identify root causes, and provide clear, effective solutions or escalations.\nManage customer feedback, complaints, and service issues with patience, empathy, and high emotional intelligence.\nCollaborate with internal teams (operations, technical, sales) to resolve complex customer issues efficiently.\nMaintain accurate records of customer interactions, transactions, inquiries, and feedback in the CRM system.\nProactively follow up with customers to ensure full resolution and satisfaction.\nIdentify patterns in recurring customer issues and suggest process improvements to enhance the overall customer experience.\nRequirements & Qualifications:\nExperience: 1-3 years of experience in customer service, customer support, or client-facing roles.\nCommunication: Excellent verbal and written English communication skills.\nSoft Skills:\n High level of empathy, active listening, patience, problem-solving mindset, and stress tolerance.\nTech Savvy:\n Familiarity with CRM software and communication tools.\nWork Style:\n Strong organizational skills, ability to multitask in a fast-paced environment, and a strong sense of accountability.\nWARNINGS:\n\nNO TEMPORARY workers.\n·Working schedule from Monday to Friday from 8:30 am until 5:00 pm EST.\n·NO working for another company at the same time.\nNO hiring subs to do what we hired you to do.\nWe terminate immediately due to these violations.\nCitiside Properties is a property management company that manages properties for investors with portfolios of homes and/or multi-unit apartments needing off-site management.Core Values we expect team members to remember:\n\nTrust.\nGo Getter.\nTransparency.","description_format":"text","description_chars":2223,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Real Estate","Property Management"],"lifecycle":[{"event":"open","at":"2026-09-12T17:56:38Z"}],"visa":[],"liveness":{"score":69,"band":"ok","label":"Likely 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