{"id":2771684,"url":"https://alion.io/job/citiustech-sr-software-engineer-technical-support","title":"Sr Software Engineer_Technical Support","company":{"id":2097914,"name":"CitiusTech","domain":"citiustech.com","url":"https://alion.io/company/citiustech","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"RippleHire","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11500,"max_usd":30000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":721},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false},{"name":"Incident Management","optional":true},{"name":"ITSM","optional":true},{"name":"Jira","optional":true},{"name":"Linux","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-07-13T00:00:00Z","employer_posted_date":"2026-10-17","last_verified_at":"2026-10-18T05:16:24Z","board_verified":true,"closed_at":null,"days_open":97,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":97},"description":"Who we are\nCitiusTech - Shaping Healthcare Possibilities.\nCitiusTech is a global IT services, consulting, and business solutions enterprise 100% focused on the healthcare and life sciences industry. We enable 140+ enterprises to build a human-first ecosystem that is efficient, effective, and equitable with deep domain expertise and next-gen technology. With over 8,500 healthcare technology professionals worldwide, CitiusTech powers healthcare digital innovation, business transformation, and industry-wide convergence through next-generation technologies, solutions, and products.\nOur Purpose\nWe areshaping healthcare possibilities to make our clients’ businesses successful, whichis not just a statement but our purpose, driving us to explore what’s next in healthcare.\nOur goal is clear: to make healthcare better for all - more efficient, effective, and equitable. We are investing in people, technology, innovation, and partnerships to create meaningful change. We see technology not just as a tool but as a catalyst that amplifies human ingenuity to solve complex healthcare challenges.\n100% healthcare focus | Trusted by 140+ healthcare and life sciences enterprises | 40% of Fortune 500 healthcare enterprises are our clients | #1 Rated as a leader by top analyst firms\nOur vision\nTo inspire new possibilities for the health ecosystem with technology and human ingenuity.\nWhat is in it for you?\nAs a Senior Software Engineer - Application Support, you will be responsible for providing L2/L3 support for healthcare applications, ensuring application stability, troubleshooting complex production issues, performing root cause analysis, and driving timely resolution of incidents. You will collaborate with cross-functional teams to maintain system reliability, support releases, manage escalations, and continuously improve application performance while adhering to ITIL and support best practices.\nResponsibilities: -\nResponsible for the day-to-day maintenance of application systems in operation, including tasks related to identifying and troubleshooting application issues, resolution and escalation.\nProvide L2/L3 application support and incident resolution, preferably within the Healthcare domain.\nAnalyze, troubleshoot, and resolve complex technical issues while ensuring timely resolution.\nAdhere to defined support processes, procedures, and service standards.\nTake ownership of assigned incidents, requests, and problem tickets through to closure.\nCollaborate effectively with cross-functional teams and stakeholders to ensure seamless support delivery.\nMaintain clear and professional communication with users and internal teams.\nParticipate in shift-based support operations, including US business hours and 24/7 support coverage as required.Analyze, diagnose root causes, known errors and resolve challenging issues relating to software applications, Windows OS, SQL Server databases and other related technologies.\nRespond to client problems (phone/portal) including voice support (Inbound/Outbound), logged and documented incidents within a ticketing system (Auto generated tickets).\nRefer incidents to senior team when an incident is beyond their scope.\nEnsure SLAs are met and delivered according to Support specification.\nParticipate in sharing knowledge and publishing Knowledge articles.\n\nExperience: -\n3 - 5 Years\n\nLocation: -\nBangalore\nChennaiMumbai HyderabadPune\nEducational Qualifications: -\nEngineering Degree - BE/ME/BTech/MTech/BSc/MSc.Technical certification in multiple technologies is desirable.\nSkills: -\nMandatory Technical Skills: -\nStrong analytical and problem-solving skillsQuick learning ability and process-oriented approachExcellent verbal and written communication skillsStrong sense of ownership and accountability\nITIL Knowledge\nL2/L3 Application Support\nIncident Management and Escalation Handling\nLinux\nSQL Server Database Support and TroubleshootingRoot Cause Analysis (RCA)Application Issue Identification and ResolutionITSM Ticketing Tools (ServiceNow, Remedy, Jira Service Management, and more)ITIL FrameworkExcellent communication skills\nGood to Have Skills: -\nHealthcare Domain Experience Knowledge Article Creation and DocumentationExperience in 24x7 Production Support EnvironmentExposure to US Client SupportOur commitment\nTo combine the best of IT services, consulting, products, accelerators, and frameworks with a client-first mindset and next-gen tech understanding. Together, we’re humanizing healthcare to make a positive impact on human lives.\nWhat drives us\nAt CitiusTech, we believe in making a tangible difference in healthcare. We constantly explore new ways to transform the industry, from AI-driven solutions to advanced data analytics and cloud computing. Our collaborative culture, combined with a relentless drive for excellence, positions us as innovators reshaping the healthcare landscape, one solution at a time.\nLife@CitiusTech\nWe focus on building highly motivated engineering teams and thought leaders with an entrepreneurial mindset centered on our core values of Passion, Respect, Openness, Unity, and Depth (PROUD) of knowledge. Our success lies in creating a fun, transparent, non-hierarchical, diverse work culture that focuses on continuous learning and work-life balance.\nRated by our employees as the ‘Great Place to Work for’ according to the Great Place to Work survey. We offer you comprehensive benefits to ensure you have a long and rewarding career with us.\nOur EVP\nBe You Be Awesome is our EVP. It reflects our continuing efforts to create CitiusTech as a great workplace where our employees can thrive, personally and professionally. It encompasses the unique benefits and opportunities we offer to support your growth, well-being, and success throughout your journey with us and beyond. Together with our clients, we are solving some of the greatest healthcare challenges and positively impacting human lives. Welcome to the world of Faster Growth, Higher Learning, and Stronger Impact.\nHere is an opportunity for you to make a difference and collaborate with global leaders to shape the future of healthcare and positively impact human lives.\nTo learn more about CitiusTech, visitand follow us on\nHappy applying!","description_format":"text","description_chars":6218,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["EHR & Clinical Software","Healthcare & Life Sciences Consulting"],"lifecycle":[{"event":"open","at":"2026-10-17T06:35:26Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.351,"p_room":0.28,"age_days":97,"expected_fill_days":26,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-10-18T07:02:56Z"},"pay":null,"html_url":"https://alion.io/job/citiustech-sr-software-engineer-technical-support","json_url":"https://alion.io/job/citiustech-sr-software-engineer-technical-support.json","meta":{"generated_at":"2026-10-18T07:02:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10476,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2097914},"rest":"https://alion.io/mcp/rest/get_company?id=2097914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcitiustech-sr-software-engineer-technical-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcitiustech-sr-software-engineer-technical-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcitiustech-sr-software-engineer-technical-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/citiustech-sr-software-engineer-technical-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcitiustech-sr-software-engineer-technical-support"}]}