{"id":3838359,"url":"https://alion.io/job/citizens-advice-sort-energy-adviser-or-trainee","title":"Energy Adviser or Trainee","company":{"id":2651944,"name":"Citizens Advice SORT","domain":"citizensadvicesort.org.uk","url":"https://alion.io/company/citizensadvicesort","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"HiBob","truth_index":null},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-05T18:33:32Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-13T17:37:23Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Job Role: Energy AdviserSalary: £25,844 - £28,261 FTE\n(dependent on experience)\nFixed Term 12 Months Contract with the possibility of extension dependent on funding\nLocation: Hybrid - Home based with the requirement to travel to community locations in Greater\nManchester to deliver advice, and to attend the office in Manchester City Centre on a regular basis\nHours: Full or part / time\nJob share will be considered.\nClosing date: 10am 23/11/26\nInterview date: 02/12/26\nPlease see thejob pack here\nWe are now looking for Energy Advisers to join our existing team.\nThe successful applicant will be an efficient and flexible team member who has:\nExperience or knowledge of energy efficiency and fuel poverty programmes\nExperience delivering energy advice or advice work in general\nDemonstrable experience of writing and maintaining case records that confirm to a quality standard\nThe ability to research, analyse and interpret complex information and produce and present clear verbal and written reports\nExcellent communication & teamwork skills\nA City and Guilds Level 2 or 3 qualification in Energy Advice would be advantageous to your application.\nWe value diversity, promote equality and challenge discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from people with disabilities and people from Black, Asian and Minority Ethnic groups, as they are currently under-represented in our workforce.\nPerson Specification\n Essential criteriaSome experience of working in a client facing environment\nSome experience of giving energy, benefit or debt advice and able to provide advice using different channels such as face to face, over the phone and via email\nSome understanding of funder requirements and working to targets\nAbility to prioritise own workload and that of the team\nExcellent written and communication skills\nCommitment to safeguarding principles and practices ensuring the safety and wellbeing of all children, young people and vulnerable adults who engage with the service.\nCity and Guilds Level 2 or 3 qualification in Energy Advice (desirable)\nCommitment and a desire to work in a culture that enables collaboration, where a supportive environment for colleagues is provided and where open and honest communication is championed. You live and breathe our organisational values.\nAn understanding and commitment to fairness and the positive impact that diversity and inclusion brings to this role and to service delivery in the charity sector.\nA commitment to continually developing yourself professionally, and support the wider team’s development as well.\nA willingness and ability to work unsocial hours on rare occasion (including weekends), with travel across the North West and other parts of the country.\nProven ability to keep up to date with technology and take individual responsibility for learning new technologies.\nRole Profile\nAdvice Delivery\nDelivering energy advice to those at risk of or in fuel poverty\nUndertaking assessments and offering practical energy saving tips and measures to clients\nAssessing clients and maximising income through benefit calculations as well as through energy schemes and grants\nAdvocate and liaise with energy and water suppliers on behalf of clients\nRecord and maintain case records that conform to set quality standards\nDeliver general promotion of the project including attending meetings, community events or workshops\nDeliver light touch energy efficiency training to partner organisations\nActively promote the positive image of Citizens Advice SORT Group\nPerformance targets and quality standards\nKeep up to date with changes to the energy industry and support the Manager to ensure all reporting requirements requested by funders or related external partners are met\nWork to agreed goals and targets and actively manage ongoing client caseload\nAssist in the monitoring and collation of research & campaign issues and client success stories\nEncourage good teamwork and lines of communication between all members of staff/volunteers\nProfessional and personal development\nKeep up to date with relevant energy advice issues and maintain an up to date working knowledge of all new relevant legislation by: attending training opportunities, reading monthly subscriptions, relevant publications and Citizens Advice Updates\nEnsure all mandatory training is completed on time using the Development time allowed.\nIdentify and implement plans for own training and development needs. \nMaintain personal training and development record.\nWork with your line manager to develop an annual learning and development plan which meets your development needs and the needs of the organisation.\nTake an active role by contributing to regular meetings, taking a lead on your own development.\nBenefits\nSome of our benefits include:Flexible working opportunities\n30 days annual leave + bank holidays, pro rata (plus additional days for length of service)\n3% employer pension contribution\nEmployee assistance scheme\nPerks and savings scheme\nMental health and wider wellbeing initiatives\nLearning, development and growth 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