{"id":3531481,"url":"https://alion.io/job/citizens-financial-group-client-services-specialist-2nd-shift","title":"Client Services Specialist 2nd Shift","company":{"id":65747,"name":"Citizens Financial Group","domain":"citizensbank.com","url":"https://alion.io/company/citizens-financial-group","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":93,"open_postings":15,"ghost_share":0,"stale_share":0.4,"repost_share":0.133,"time_to_fill_p50_days":3,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Johnston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":87000,"max_usd":186000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":768},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-30T14:35:06Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-01T12:39:12Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Responsibilities\nServes cash management customers by taking telephone and email inquiries, research and training clients on cash management products.\nProvides product/service information by answering questions & offering assistance.\nIndependently services both internal and external customers on a wide variety of cash management products, services and technical issues. \nResearch problems and provide customer with resolution within established timeframes.\nWork with various operational support staff in the reconciliation of client problems while attempting to limit future occurrences.\nProactively advise management of impending problems or obstacles to meeting service standards.\nExpected to help minimize financial risk to the bank.\nMaximize customer opportunity by referring opportunities to Sales that are identified during the service process. \nDiagnose, prioritize, resolve and/or escalate all technical, system, or procedural issues related to Access Money Manager, EZ Deposit, File Transmissions, ACHieve, SweepNet etc.\nQualifications, Education, Certifications and/or Other Professional Credentials\nIncumbent must have in-depth knowledge of the financial services industry and Cash Management products (including regulatory and compliance), systems and operations to successfully respond to customer needs and meet established timeframes.\nMinimum 5 years’ banking and customer service, minimum experience and call center experience is highly preferred.\nStrong communication skills.\nAnalytical skills and the ability to recognize trends.\nExercise considerable independent judgment.\nAttention to detail.\nPro-active attitude.\nQuick to learn several applications.\nHours & Work Schedule\nHours per Week: 12:30pm - 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