{"id":320615,"url":"https://alion.io/job/citizens-financial-group-senior-program-manager-gcc-transfer-phase","title":"Senior Program Manager (GCC Transfer Phase)","company":{"id":65747,"name":"Citizens Financial Group","domain":"citizensbank.com","url":"https://alion.io/company/citizens-financial-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":90,"open_postings":28,"ghost_share":0.036,"stale_share":0.429,"repost_share":0.143,"time_to_fill_p50_days":3,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Johnston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":175000,"max":255000,"currency":"USD","period":"year","gross":null,"usd_annual":255000},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-06-20T00:00:00Z","employer_posted_date":"2026-06-20","last_verified_at":"2026-11-11T11:15:07Z","board_verified":true,"closed_at":null,"days_open":145,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":144},"description":"Senior Program Manager, GCC Transfer Phase\nLocation and Work Model\nFour day onsite hybrid schedule in one of the following Citizens hubs:\nJohnston, RI\nPhoenix, AZ\nWestwood or Medford, MA\nIselin, NJ\nPittsburgh, PA\nFranklin, TN\nCleveland, OH\nChicago, IL\nRole Summary\nThe Senior Program Manager, GCC Transfer Phase leads the final stage of Citizens Global Capability Center journey, executing the transition of vendor delivered services and resources into CFG India under the Build Operate Transfer model.\nThis role is accountable for large scale workforce, service, and operational transfers across geographies, ensuring seamless delivery continuity, strong employee retention, and successful transition to a fully owned CFG India operating model.\nThis is a mission critical leadership role requiring deep experience in GCC transformations, BOT transfer execution, and complex multi vendor program delivery, with a strong focus on execution discipline, risk management, and business outcomes.\nKey Responsibilities\nProgram Leadership\nLead end to end transfer execution, including planning, delivery, and stabilization across multiple waves\nOwn the integrated roadmap, milestones, dependencies, and critical path from vendor state to CFG India ownership\nEnsure alignment to GCC objectives, including service continuity, knowledge retention, and minimal disruption\nVendor to Colleague Transition\nDrive transition of vendor resources into CFG India colleagues, including rebadging, onboarding, and integration\nPartner with vendors to validate workforce data, compensation alignment, and transfer readiness\nEstablish knowledge transfer frameworks to prevent capability loss and ensure continuity\nCross Functional Execution\nCoordinate across ETS, CFG India leadership, HR, Total Rewards, Legal, Finance, Risk, and vendor partners\nEnsure alignment across key pillars\nTalent acquisition and onboarding\nCompensation, payroll, and statutory readiness\nTechnology platforms and environment transition\nChange management and communications\nGovernance, Risk, and Control\nEstablish and manage governance frameworks specific to transfer execution\nIdentify and mitigate risks related to retention, service quality, knowledge gaps, and vendor dependency\nEnsure compliance with legal, regulatory, and transfer pricing requirements\nExecutive Stakeholder Management\nServe as primary transfer program lead, providing updates and recommendations to executive stakeholders\nDrive alignment across senior leaders in the United States and India\nLead governance forums, including readiness reviews and go or no go decisions\nPeople, Change, and Culture\nPartner with HR and Change teams to drive employee acceptance and retention\nLead communication strategies to support workforce transition and cultural integration\nPreserve institutional knowledge and critical talent continuity\nStabilization and Optimization\nOversee post transfer stabilization and hypercare\nEnsure delivery meets SLA and KPI expectations\nDrive continuous improvement and productivity optimization\nRequired Qualifications\n10 plus years of program or project management experience\n7 plus years leading large scale global transformation programs\nDirect experience with GCC or captive buildouts and BOT transfer execution\nProven track record in vendor transition, workforce migration, and service transformation\nExperience working within multi vendor environments such as Infosys or Cognizant\nStrong expertise in governance, risk management, and executive stakeholder engagement\nExperience across full lifecycle programs including Build, Operate, and Transfer\nHours and Schedule\n40 hours per week\nMonday through Friday\nPay Transparency\nThe salary range for this position is from $175,000 to $255,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to, the budget, work location, relevant skills, and experience.\nWe offer competitive pay, comprehensive medical, dental, and vision coverage, retirement benefits, maternity and paternity leave, flexible work arrangements, education reimbursement, wellness programs, and more. Citizens’ paid time off policy exceeds the mandatory paid sick or paid time away policies of local and state jurisdictions in the United States. For an overview of our benefits, visit our Careers site - https://jobs.citizensbank.com/benefits.","description_format":"text","description_chars":4386,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Wellness"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Wealth Management & Financial Advisors"],"lifecycle":[{"event":"open","at":"2026-09-05T16:32:31Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 180 · green card filings: 75","filings_12m":180,"filings_prev_12m":181,"green_card_filings_12m":75,"median_offered_wage_usd":136912,"route":null,"cap_exempt":false,"checked_at":"2026-11-11T07:38:50+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.269,"p_room":0.28,"age_days":144,"expected_fill_days":3,"reasons":["conf:5","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-11T05:49:22Z"},"pay":{"stated_usd_annual":255000,"is_top_pay":true},"html_url":"https://alion.io/job/citizens-financial-group-senior-program-manager-gcc-transfer-phase","json_url":"https://alion.io/job/citizens-financial-group-senior-program-manager-gcc-transfer-phase.json","meta":{"generated_at":"2026-11-12T01:56:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4450,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":65747},"rest":"https://alion.io/mcp/rest/get_company?id=65747"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcitizens-financial-group-senior-program-manager-gcc-transfer-phase"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcitizens-financial-group-senior-program-manager-gcc-transfer-phase"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcitizens-financial-group-senior-program-manager-gcc-transfer-phase"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/citizens-financial-group-senior-program-manager-gcc-transfer-phase\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcitizens-financial-group-senior-program-manager-gcc-transfer-phase"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":320615}},{"tool":"search_jobs","arguments":{"company":"citizensbank.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":320615},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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