{"id":4293048,"url":"https://alion.io/job/citizens-financial-group-sr-program-manager-2","title":"Sr Program Manager","company":{"id":65747,"name":"Citizens Financial Group","domain":"citizensbank.com","url":"https://alion.io/company/citizens-financial-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":87,"open_postings":30,"ghost_share":0.067,"stale_share":0.467,"repost_share":0.133,"time_to_fill_p50_days":3,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Johnston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":150000,"max":200000,"currency":"USD","period":"year","gross":null,"usd_annual":200000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":true,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"CI/CD","optional":false},{"name":"Confluence","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Scrum","optional":false}],"status":"live","first_seen_at":"2026-11-13T20:09:40Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-14T06:28:09Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Responsibilities\nAct as town manager and chief scrum master facilitating agile framework that results in quality product delivery and continuous product and process improvement across the cyber organization. You will work with the cross-functional teams to align product vision, sprint goals, and strategize productive solutions. You will serve as a point of escalation related to issues of pod performance and the ability to meet necessary OKRs. You will provide portfolio, neighborhood and pod level reporting to provide insight to executive level management on priorities, volume of work and escalations. You will remediate challenges in the pod and remove any impediments. Acting as Chief Scrum Master will work to coach junior level Scrum Masters and help individuals to clarify goals and outline strategies to achieve them. You develop the strategy for consistent story writing, backlog maintenance, prioritization, labeling and planning for the organization. You will utilize metrics and data visualization to report progress, support decision making, and creating practical forecasts for sprints and releases. You will leverage internal applications to create portfolio-level views that support both top-down and bottom-up capacity planning, visibility into completed work and backlog, and executive insight into delivery efficiencies. You will be responsible for implementation and maintenance of our operating model of pods and resources, communicating with various stakeholders and keeping our operating structure up to date in the system of record.\nWill apply program level expertise to the management of cyber town, responsible for resource mapping, neighborhood planning and changes, creating consistency for portfolio level management and delivery of the program. Strong quantitative, analytical, and project management skills are required. You will be responsible for coordination and facilitation of prioritization and planning sessions for both internal and external work as needed.\nTheSenior Program Manager will be responsible for:\nLead daily scrum, sprint review, and planning meetings to ensure full team engagement. Communicate project status to the teams to ensure common understanding, set expectations and align stakeholders and project team members. Manages interdependencies between agile teams.\nUnderstand and align the sprints across cross-functional teams to align vision, sprint goals, prioritization and capacity planning. \nAssists in resolution of escalations related to issues of pod performance and the ability to meet necessary OKRs. \nRemediate challenges in the pod and remove any impediments.\nAssist with story writing, backlog maintenance, prioritization, and planning.\nUtilize metrics and data visualization to report progress, support decision making, and creating practical forecasts for sprints and releases. \nPull data from source tools to create portfolio-level views that provide top-down and bottom-up capacity planning, visibility into completed work and backlog, and executive insight into delivery efficiencies.\nResponsible for town management, aligning with financial management, and working with the overall town and neighborhoods to develop executive and portfolio-level metrics that provide insight into each team's work outcomes.\nCreation and prioritization of program-level feature and architectural backlogs.\nCoach more junior Scrum Masters. Help individuals clarify goals and strategize actions to achieve them.\nEnsures team maintains focus on quality and continuous delivery of business value. Helps team pro-actively identify impediments and recommends solutions to remove impediments. \nWorks toward continuous improvement activities to increase productivity; coaches team(s) in conducting continuous improvements events\nMentors’ colleagues to increase team productivity and improve the overall effectiveness.\nResponsible for program portfolio of complex / critical projects through the entire life cycle utilizing Waterfall or Agile methodologies.Ensure projects are structured, defined, sanctioned, and initiated and then responsible for delivery to time, cost and quality. Includes responsibility for full benefit realization and formal closure with Post-Project Implementation Review undertaken. Responsible for management of full project governance with all projects fully documented in accordance with requirements laid down by Program Office. Responsible for provision of timely reports on project status and representing Change Management at relevant Steering groups, PIBs and PCCs.\nRegarded internally as a program management expert and agile framework expert, providing specialist knowledge and support to project teams to shape business development and resolve business issues.\nDefine and manage the scope of the program in agreement with project sponsors, own and manage program goals, risks, issues and resources. Full Management responsibility for Delivery, Cost and benefit management.\nRequired Qualifications\nDeep understanding of Agile methodologies and principles\n\nProgram management of technology and/or Cyber initiatives.\n\nKnowledge of project management methodology\n\nDeep understanding of JIRA for agile project management\n\n5 years as a practicing Scrum Master or Chief Scrum Master\n\n5 years of large scale program or people management preferred \nProven track record of managing large program end-to-end delivery to time, cost and quality.\n\nDeep understanding of Agile methodologies and principles\nExperience with management of technology and/or Cyber programs using waterfall and Agile methodologies.\n\nUtilization of the following software: Microsoft Office applications to include Visio, Project, Excel, PowerPoint, Word, Atlassian applications Jira and Confluence, and Plan View.\n\nGood interpersonal skills necessary for business partner relationships within and outside the organization\n\nExceptional verbal and written communication skills\nGood problem-solving skills\nExperience working individually as well as a member of a team\nResults-driven\nSelf-motivated\n\nPreferred Skills/Experience:\nBasic conceptual understanding of technology and cyber security domains including but not limited to: Identity and access, vulnerability management, data protection, infrastructure security, cloud and SaaS security, code scanning and security logging and monitoring concepts, business continuity and resilience, and risk management.\n\nAbility to leverage GenAI tools to analyze JIRA data and provide executive level reporting\n\nEducation and Certifications\nCertified Scrum Master Required\nRequired: Bachelor's Degree and minimum of 5 years as practicing Scrum Master\nPMI certification preferred.\nCertified Professional in Agile Coaching (ICP-ACC), and SAFe Program Consultant (SPC4) is desired\nLocations and Work Arrangement: Candidates must be willing to commute to one of the following hub locations with a hybrid schedule and flexibility across the listed hubs. We are open to supporting relocation assistance for highly qualified candidates who are not currently located near one of these offices:\nWork Schedule/Hours: M-F, 8:30am-5pm\nJohnston, RI\nBoston, MA\nIselin, NJ\nPittsburgh, PA \nPlano or Irving TX\nPhoenix, AZ\nCharlotte, NC\nManchester, NH\nCleveland, OH\nPayTransparency\nThe salary range for this position is $150,000 - $200,000 per year, plus an opportunity to earn additional incentive earnings. Actual payis based on various factors including but not limited to the budget, work location, and relevant skills and experience.\nWe offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.","description_format":"text","description_chars":7950,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Relocation assistance","Wellness"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Texas","iso":null,"kind":"city"},{"name":"New Jersey","iso":null,"kind":"city"},{"name":"Pennsylvania","iso":null,"kind":"city"},{"name":"Massachusetts","iso":null,"kind":"city"},{"name":"North Carolina","iso":null,"kind":"city"},{"name":"Ohio","iso":null,"kind":"city"},{"name":"Rhode Island","iso":null,"kind":"city"},{"name":"New Hampshire","iso":null,"kind":"city"},{"name":"Arizona","iso":null,"kind":"city"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Commercial & Retail Banks","Wealth Management & Financial Advisors"],"lifecycle":[{"event":"open","at":"2026-11-14T00:04:25Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 180 · green card filings: 75","filings_12m":180,"filings_prev_12m":181,"green_card_filings_12m":75,"median_offered_wage_usd":136912,"route":null,"cap_exempt":false,"checked_at":"2026-11-14T07:33:33+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":3,"reasons":["conf:5","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-14T05:58:10Z"},"pay":{"stated_usd_annual":200000,"is_top_pay":true},"html_url":"https://alion.io/job/citizens-financial-group-sr-program-manager-2","json_url":"https://alion.io/job/citizens-financial-group-sr-program-manager-2.json","meta":{"generated_at":"2026-11-14T20:29:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25794,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":65747},"rest":"https://alion.io/mcp/rest/get_company?id=65747"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcitizens-financial-group-sr-program-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcitizens-financial-group-sr-program-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcitizens-financial-group-sr-program-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/citizens-financial-group-sr-program-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcitizens-financial-group-sr-program-manager-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4293048}},{"tool":"search_jobs","arguments":{"company":"citizensbank.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4293048},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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