{"id":3763819,"url":"https://alion.io/job/citizens-state-bank-customer-care-representative","title":"Customer Care Representative","company":{"id":2379168,"name":"Citizen's State Bank","domain":"citizensstatebank.us","url":"https://alion.io/company/citizensstatebank","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["La Crosse, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-04T18:55:33Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-14T03:40:17Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Description\nAre you a motivated, detail-oriented individual who enjoys working with numbers and ensuring accuracy? Do you like analytical work, problem-solving, and behind-the-scenes processing that keeps an organization running smoothly? Want to build your professional skill set at a top community bank that invests in its employees? If you are willing to learn, we are willing to train you!\nCitizens State Bank is a top-performing, community-focused financial institution with a strong commitment to serving our customers' banking needs. With a history spanning 116 years, we take pride in providing personalized financial solutions and exceptional service.\nWe are currently seeking a Customer Care Representative to join our Customer Care team. This position plays a key role in supporting daily bank operations through transaction processing, account maintenance, reconciliations, and operational support activities. In addition to operations responsibilities, this role assists customers through phone and digital banking channels, making it an excellent opportunity to build knowledge across multiple areas of banking operations while delivering exceptional customer service. Scheduled hours are typically one of three shifts: 7:30 a.m. to 4:30 p.m., 8:00 a.m. to 5:00 p.m., or 8:30 a.m. to 5:30 p.m., depending on department needs. This position also participates in a rotating Saturday schedule.\nKey Responsibilities:\nProcess incoming and outgoing wire transfers in accordance with bank policies and procedures.\nProcess account maintenance requests accurately and timely.\nPerform daily reconciliations of deposit accounts to ensure accuracy and resolve discrepancies.\nAnswer incoming customer calls, assisting customers when able and directing inquiries to the appropriate team member when needed.\nMonitor and respond to customer requests received through online and digital banking channels.\nAssist customers with inquiries related to deposit and loan accounts, transactions, and general banking services.\nProvide debit card support to staff and customers, including card maintenance, disputes, travel notices, and hot-card requests.\nProvide customer support for Online Banking and Mobile Banking applications, including enrollments, maintenance, and basic troubleshooting.\nCollaborate with departments across the bank to ensure smooth operations and exceptional customer experiences.\nServe as a resource for staff by assisting with deposit operations and wire-related questions.\nSupport the Customer Care team's commitment to delivering outstanding service while balancing operational responsibilities.\nEnsure compliance with all Bank policies and procedures, as well as applicable state and federal banking regulations, including BSA/OFAC, Regulation E, Regulation GG, and ACH Rules.\nQualifications:\nPrevious experience in banking operations, accounting support, bookkeeping, payroll processing, customer service, or a similar detail-oriented role is preferred.\nExcellent attention to detail and accuracy, with the ability to manage multiple tasks and priorities effectively.\nProficiency with Microsoft Office Suite and other technology platforms.\nStrong interpersonal and communication skills with a commitment to providing exceptional customer service.\nStrong problem-solving abilities and a proactive approach to resolving issues.\nCommitment to maintaining confidentiality and security of customer information.\nWillingness to learn and develop knowledge across multiple areas of bank operations.\nCitizens State Bank offers an excellent salary and benefits package-including access to free health care. Combine that with our dynamic culture, and you'll see why we’re unlike any other. Candidates interested in working in a fun, high-energy organization that was named one of the top Community Banks in the nation and an American Banker’s Best Banks to Work For should visit our employment opportunities page.\nDo not wait; our positions fill quickly, and you do not want to miss out on joining the best culture in the industry! While you wait for our response, check us out on Facebook and visit our website at www.citizensstatebank.us.","description_format":"text","description_chars":4149,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks"],"lifecycle":[{"event":"open","at":"2026-11-04T19:23:54Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.845,"p_room":1,"age_days":7,"expected_fill_days":27,"reasons":["conf:0","win:early"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/citizens-state-bank-customer-care-representative","json_url":"https://alion.io/job/citizens-state-bank-customer-care-representative.json","meta":{"generated_at":"2026-11-14T05:50:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9928,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2379168},"rest":"https://alion.io/mcp/rest/get_company?id=2379168"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcitizens-state-bank-customer-care-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcitizens-state-bank-customer-care-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcitizens-state-bank-customer-care-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/citizens-state-bank-customer-care-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcitizens-state-bank-customer-care-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3763819}},{"tool":"search_jobs","arguments":{"company":"citizensstatebank.us","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3763819},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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