{"id":2678387,"url":"https://alion.io/job/city-fm-application-engineer","title":"Application Engineer","company":{"id":4421072,"name":"City FM","domain":"cityfm.com.au","url":"https://alion.io/company/cityfm-3","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Melbourne, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":73000,"max_usd":128000,"period":"year","method":"role_seniority_country_cell","sample_n":8},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Service Desk","optional":false},{"name":"Azure","optional":true},{"name":"Power BI","optional":true}],"status":"live","first_seen_at":"2026-10-15T13:00:00Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-16T23:43:52Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"City FM Australia (City) provides world-leading facilities management and engineering solutions that deliver safe, successful and sustainable outcomes for our partners. Our technology platforms and digital initiatives underpin our service delivery and help us continually improve how we work.\nTHE OPPORTUNITY\nThis role combines SaaS application support and operations with enterprise delivery and continuous improvement. You will work closely with business stakeholders, vendors and internal IT teams to support, improve and implement applications that deliver measurable business value, operational efficiency and a seamless digital customer experience.\nThe role provides an opportunity to contribute across the full application lifecycle, from requirements and vendor evaluation through configuration, testing, governance and ongoing improvement.\nKEY RESPONSIBILITIES\nTake ownership of incidents, problems and service requests, triaging, prioritising and resolving them in line with agreed service levels.\nWork with vendors, business stakeholders and internal IT teams to diagnose issues, coordinate fixes and prevent recurring problems.\nMonitor application availability and performance, maintain support documentation and CMDB records, and support access reviews, vendor assessments and application governance activities.\nContribute to enterprise application initiatives and prioritised Change Requests, taking ownership of assigned work packages.\nGather, analyse and document business and technical requirements, including user stories, use cases and acceptance criteria.\nConfigure and test solutions, coordinate UAT, complete solution documentation and support the transition of delivered changes into BAU.\nSupport the evaluation and implementation of new SaaS applications, including vendor selection and governance activities.\nContribute to application roadmaps, backlogs and continuous improvement plans by identifying opportunities for consolidation, automation and digitisation.\nABOUT YOU\nUniversity degree in Computer Science, Information Systems or a related discipline.\nMinimum 5 years’ experience in an application operations or support role across a mix of off-the-shelf and governed SaaS applications.\nExperience working with vendors and business stakeholders to resolve issues, deliver changes and clarify requirements.\nExperience in requirements analysis and documentation, including user stories and acceptance criteria, and supporting UAT.\nExperience contributing to or leading vendor selection and vendor governance.\nStrong analytical and problem-solving skills with high attention to detail.\nStrong written and verbal communication skills, with the ability to engage technical and business audiences and build effective stakeholder relationships.\nITIL exposure and experience using Service Desk software.\nDESIRABLE EXPERIENCE\nExposure to developing business solutions, application workflows and processes using Microsoft Power Platform or Azure Integration Services.\nExposure to data visualisation tools such as Power BI.\nWHAT WE OFFER\nCompetitive salary\nCareer progression\nHybrid working model\nSupportive team within a growing organisation\nIf you would like to be part of a growing Australian Facilities Management business and help shape and improve the applications that support our operations, we would love to hear from you.\nCity is an Equal Opportunity 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