UNIT CLERK
APPLICANTS MUST BE PERMANENT IN THE CLERICAL ASSOCIATE CIVIL SERVICE TITLE
The HIV/AIDS Services Administration (HASA) is the most comprehensive program of its kind in the country, helping New Yorkers living with HIV or AIDS live healthier and more independent lives. We assist with an individualized service plan that targets the support and necessary benefits that are specific to a client’s medical situation that will enhance his or her well-being. In addition, this Agency has a legal mandate, based on Local Law 49 and the Henrietta D. versus Giuliani Federal court case, to ensure that HASA clients are serviced promptly.
HASA provides intensive case management, rental assistance, emergency and non-emergency housing, and assistance with applying for public benefits and services including Medicaid, food stamps and cash assistance. HASA also provides vocational services that prepare clients for work. With counselors to help identify barriers to employment, clients can select vocational goals and receive support. Other HASA services include home care and homemaking services, mental health and substance use screening and treatment referrals, transportation assistance, referrals to community-based organizations, and SSI or SSD application and appeal.
The HIV/AIDS Services Administration (HASA) is recruiting for four (4) Clerical Associates III to function as a Unit Clerk, who will:
- Receive, screen, and direct visitors to agency offices, by welcoming, questioning, and announcing visitors; provide visitors with information and referring them to appropriate agency staff through an electronic Queuing and Routing system.
- Maintain systems of records, by entering, retrieving, and transferring data into the Welfare Management and Paperless Office Systems, to ensure usability and timeliness of complete and accurate records. Type and log Emergency Cash Assistance E-checks.
- Provide telephone coverage, by taking messages, transferring calls, and maintaining a log of incoming calls and providing information, when necessary to facilitate communication between staff and applicants/consumers.
- Prepare correspondence following specific format, asking for clarification where needed, in order to produce complete and accurate correspondence.
- Manage the efficient receipt, screening, sorting, and logging of incoming mail, by forwarding the mailings to the Unit Supervisor and caseworkers appropriately, usually initiating preparation for further processing of cases, by the unit.
- Contact Caseworkers and/or the Unit Supervisors to obtain missing information, or to confirm illegible information, on authorization forms, to ensure accuracy and check records to ensure conformity with established Unit’s policies and procedures.
- Maintain a log of the Unit’s inventory of office supplies to ensure their timely requisition.
CLERICAL ASSOCIATE - 10251
Qualification Requirements
A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills Requirement
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.