{"id":296579,"url":"https://alion.io/job/city-wide-facility-solutions-facility-solutions-manager-2","title":"Facility Solutions Manager","company":{"id":4754,"name":"City Wide Facility Solutions","domain":"gocitywide.com","url":"https://alion.io/company/city-wide-facility-solutions","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":70,"open_postings":412,"ghost_share":0.495,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Los Angeles, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-06-10T00:00:00Z","employer_posted_date":"2026-06-10","last_verified_at":"2026-10-29T05:20:00Z","board_verified":true,"closed_at":null,"days_open":141,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":141},"description":"City Wide Facility Solutions is the leading management company in the building maintenance industry, offering more than 20 facility services to commercial clients. Our Facility Solutions Managers (FSMs) act as the day-to-day point of contact, ensuring exceptional service delivery, strong client relationships, and operational excellence. The Facility Solutions Manager is responsible for managing the business operations of an assigned portfolio of commercial clients. This is a dynamic, field-based role requiring daily client visits, quality inspections, contractor oversight, and account growth through additional services.\n ESSENTIAL FUNCTIONS\nResponsible for managing the business operations of an assigned client base in the West LA area. \nThis position provides field support, including, but not limited to, starting new client accounts, troubleshooting and resolving customer requests & complaints, coordinating and performing site visits, and developing long-term relationships with clients and contractors.\nServe as the local point of contact for clients and perform scheduled quality control inspections at all accounts to ensure work performed meets company and client standards.\nManage, expand, and diversify client relationships with an eye toward potential add-on sales opportunities and possess the ability to determine pricing, staffing and logistics associated with project management. \nDirect our Contract Compliance Officers (CCOs) to ensure the strategies are executed, and all services are performed correctly.\nEnsure the profitability and success of the designated service area by implementing company policies and procedures associated with client service and IC management.\nInvoice clients accurately and on time for add-on services, while also ensuring the Independent Contractors (ICs) are compensated fairly for their work.\n ADDITIONAL RESPONSIBILITIES\nWork with a high level of autonomy daily while maximizing support from the President and administrative support teams.\nNegotiate contracts with clients and Independent Contractors (ICs), ensuring satisfaction of all stakeholders.\nPromote the sales of, procure and monitor supplies for clients in alignment with company standards.\nEffectively communicate all client issues with contractors and the President; promptly address any client issues or problems that arise.\nUse City Wide’s CRM to perform client inspections, update contacts, and provide accurate billing records.\nDiscuss surveys with your clients and encourage participation. Communicate client survey responses to the President, Contractor Compliance Officers, and contractors.\nDevelop and implement a plan with the President and the Contract Compliance Officers to resolve any client complaints or deficiencies in service and actively monitor compliance.\nBe present and participate in monthly contractor paydays, and operational meetings.\nMaintain updated route sheets, key/alarm sheets, and general account information.\nNotify Sales Executives of potential accounts in your territory by collecting refferals, especially new construction. Cultivate a great relationship with the sales team. \nAnalyze reports from Contract Compliance Officers and manage accounts, ICs and CCOs accordingly. \nRequirements\nCustomer Oriented - Ability to take care of the customers’ needs while following company procedures.\nDetail Oriented - Ability to pay attention to the minute details of a project or task.\n Accuracy - Ability to perform work accurately and thoroughly.\nProblem Solving - Ability to find a solution for or to deal proactively with work-related problems.\nAccountability - Ability to accept responsibility and account for his/her actions.\nTime Management - Ability to effectively manage own time and team, so that timelines can be met.\nEducation\nHigh school diploma required\n Bachelor’s degree preferred \nExperience\n3 - 5 year’s sales / management experience in building maintenance, facility management or equivalent experience.\nPrior experience as an Account Manager, Business to Business Sales, Account Representative, or other customer service route-based positions preferred.\nTravel Required\n Must have driver’s license and access to transportation \nTravel within market, up to 50%.\nKnowledge, skills, and abilities\nProficient Computer knowledge and ability to type at least 40 wpm\nMicrosoft Office (Excel, Word, and Outlook)\nKnowledge in CRM databases\nThe company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.\nBenefits\nCompany contribution of $750/month towards health, vision and dental insurance\nCompany 401(k) contribution = 3% of base salary\nGreat PTO and paid holiday plan\nExempt, full-time position with base pay ranging from $75,000 - $79,000 plus commission and bonus pay; OTE $115,000-$125,000 \nMileage allowance/reimbursement","description_format":"text","description_chars":5381,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Dental insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Facilities Management"],"lifecycle":[{"event":"open","at":"2026-09-05T14:46:26Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.134,"p_room":0.28,"age_days":141,"expected_fill_days":35,"reasons":["conf:0","evergreen","wave","ghost","win:tail","crowd:brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/city-wide-facility-solutions-facility-solutions-manager-2","json_url":"https://alion.io/job/city-wide-facility-solutions-facility-solutions-manager-2.json","meta":{"generated_at":"2026-10-29T08:39:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13050,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4754},"rest":"https://alion.io/mcp/rest/get_company?id=4754"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcity-wide-facility-solutions-facility-solutions-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcity-wide-facility-solutions-facility-solutions-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcity-wide-facility-solutions-facility-solutions-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/city-wide-facility-solutions-facility-solutions-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcity-wide-facility-solutions-facility-solutions-manager-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":296579}},{"tool":"search_jobs","arguments":{"company":"gocitywide.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":296579},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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