{"id":3015085,"url":"https://alion.io/job/citylitics-account-director","title":"Account Director","company":{"id":675163,"name":"Citylitics","domain":"citylitics.com","url":"https://alion.io/company/citylitics","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":135000,"max":180000,"currency":"CAD","period":"year","gross":null,"usd_annual":127960},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Human-in-the-Loop","optional":false}],"status":"live","first_seen_at":"2026-10-28T19:54:17Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-29T03:53:55Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Citylitics delivers predictive intelligence on where, how, and why infrastructure investments will occur across North America.\nInfrastructure includes the foundational systems that shape our quality of life: water, transportation, transit, roads and highways, broadband, and power. It represents a multi-trillion-dollar market and a 20+ year megatrend in North America.\nCitylitics transforms millions of documents across more than 40,000 cities, utilities, and public agencies into real-time market signals and high-value sales intelligence. Leading infrastructure vendors, engineering firms, and construction companies use the platform to identify and pre-position for major infrastructure opportunities earlier, helping them build relationships, shape project priorities, and influence scope before projects move to formal procurement.\nCitylitics combines a network of AI agents, fine-tuned models, a proprietary infrastructure signals graph, and daily human-in-the-loop quality assurance workflows to deliver highly nuanced and reliable sales intelligence. The platform integrates seamlessly with CRMs, ERPs, and data lakes, embedding actionable insights directly into sales workflows so teams can prioritize the right pursuits and build stronger pipelines.\nOur mission is to improve how infrastructure investments get made so critical needs can be addressed earlier and communities benefit from stronger, more resilient infrastructure.\nJoin Citylitics to work in a meaningful industry that will matter for decades to come while helping grow a company at the forefront of applied AI. We operate with a Results-Driven Mentality and a commitment to Raise The Bar, in a collaborative environment where Teamwork Makes the Dream Work as we tackle big challenges and celebrate wins together.\nWho Are We Looking For?\nCitylitics is hiring a proactive, analytical, and commercially driven Account Director reporting to the Director of Account Management.\nThe Account Director will own the commercial strategy and performance of an assigned customer portfolio, with direct accountability for achieving gross revenue retention and net revenue retention targets. This includes closing renewals and upsells while identifying and enabling cross-sell opportunities.\nThis role will build trusted relationships with customer executives and business leaders, develop a deep understanding of their strategic priorities, and advise them on how to apply Citylitics to drive pipeline growth, expand market coverage, increase sales productivity, and improve commercial performance.\nThe Account Director will establish the strategy for each account and own developing and expanding executive and key stakeholder relationships. The Customer Enablement team will execute the onboarding, training, workflow integration, and adoption activities required to support that strategy.\nThe ideal candidate has a strong background in Account Management or Sales and a demonstrated record of advising customers, retaining recurring-revenue accounts, and closing renewals and expansions.\nVacancy Status: This position is for an existing and active vacancy that Citylitics is currently seeking to fill.\nWhat Will You Accomplish?\n\nAccount Strategy and Commercial Ownership\nOwn renewal rate, GRR, NRR, and expansion ARR across an assigned customer portfolio.\nBuild account plans that define customer goals, renewal strategies, growth opportunities, key relationships, and adoption priorities.\nUnderstand each customer’s budgets, priorities, planning cycles, and decision-making processes.\nIdentify risks early and develop plans to protect and grow each account.\nExecutive Engagement and Customer Advisory\nBuild, strengthen, and expand trusted relationships with customer executives, business leaders, and key stakeholders.\nAdvise customers on how to use Citylitics to grow their sales pipeline, expand market coverage, improve sales efficiency, and expand gross margins.\nDevelop executive and key stakeholder champions who advocate for Citylitics within their organizations.\nLead account reviews, renewal discussions, and commercial negotiations.\nRenewals and Account Growth\nOwn and close renewals and upsells while enabling cross-sell opportunities.\nIdentify opportunities to expand Citylitics across additional business units and platform use cases.\nMaintain an accurate renewal and expansion pipeline and forecast.\nCross-Functional Execution\nSet the account strategy and customer outcomes that guide adoption and enablement.\nPartner with Customer Enablement to ensure customers achieve the adoption and value required for renewal and growth.\nCoordinate internal teams to address customer needs, manage risks, and advance account opportunities.\nMaintain accurate account, relationship, renewal, expansion, and forecast information in the CRM.\nOther duties as assigned. \nRequirements\nExperience and Commercial Track Record:\n5+ years of B2B Account Management or Sales experience in a SaaS, data, technology, or recurring-revenue business.\nDemonstrated success managing a material book of business and consistently achieving gross revenue retention, net revenue retention, renewal, and expansion targets.\nProven experience leading complex renewals and commercial negotiations involving multiple decision-makers, procurement teams, and executive sponsors.\nTrack record of identifying and closing expansion opportunities within existing accounts while consistently meeting or exceeding GRR and NRR targets.\nExperience building strategic account plans and coordinating internal teams to execute against them.\nStrong understanding of SaaS revenue metrics, including ARR, GRR, NRR, churn, contraction, expansion, renewal forecasting, and account health.\nExecutive and Strategic Account Management:\nProven ability to build credibility and productive relationships with senior executives and business leaders.\nStrong executive communication, presentation, negotiation, and commercial storytelling skills.\nAbility to connect Citylitics’ capabilities to customers’ growth strategies, sales growth objectives, and market expansion plans.\nAbility to develop executive champions and navigate complex customer organizations.\nStrong business judgment and the ability to prioritize accounts, risks, and opportunities based on commercial impact.\nExperience leading executive business reviews, strategic planning sessions, renewal discussions, and value conversations.\nOperational and Analytical Capabilities:\nStrong CRM discipline and experience managing account plans, renewals, expansion opportunities, forecasts, and commercial activity within a CRM.\nAbility to produce accurate forecasts and communicate changes in account risk, renewal probability, and expansion potential.\nStrong analytical, problem-solving, and decision-making skills.\nHighly organized, with strong attention to detail, prioritization, planning, and follow-through.\nAbility to lead cross-functional account initiatives without direct authority over the teams responsible for execution.\nSufficient technical fluency to understand Citylitics’ platform, articulate its commercial value, and participate credibly in customer discussions.\nComfortable operating in a fast-growing company where roles require initiative, accountability, resourcefulness, and disciplined execution.\nProfessional Attributes\nCommercially Driven: Maintains a strong focus on retention, expansion, and achieving measurable customer value.\nStrategic and Proactive: Anticipates customer needs, account risks, and growth opportunities and acts before they become urgent.\nHighly Organized: Manages multiple accounts, stakeholders, renewals, and expansion opportunities without losing momentum.\nTrusted Advisor: Builds credibility with customer executives and connects Citylitics to their strategic and commercial priorities.\nClear and Persuasive Communicator: Navigates challenging conversations, influences decisions, and communicates value in clear commercial terms.\nAccountable and Results-Oriented: Takes ownership of commitments, follows through, and delivers against retention and growth targets.\nBenefits\nWhy Citylitics?\nCompetitive compensation package featuring an On-Target Earnings (OTE) potential of $135,000 - $180,000+\nThis is a rare opportunity to influence positive change within one of the biggest societal challenges of our generation: sustainable public infrastructure\nYou get to support a disruptive solution with a compelling value proposition into an industry that is eager to hear from you and in a market with no direct competition.\nWe live at the cross section of infrastructure, scaleup and data science/AI. There is no other team like us in Toronto.\nThere is no corporate bureaucracy here. You will accomplish more here in a few months than what you would in a few years at a large, entrenched technology company.\nWe believe that Data and AI will play an outsized role in our future, so we equip every team member with access to Generative AI tools and our full Data Universe to enhance their productivity and encourage innovation through experimentation.\nWe work hard, we play together, we win as a team! We are on a mission to solve infrastructure while savoring the moment and celebrating the little details along the way.\nCitylitics is an equal opportunity employer. We are passionate about providing a safe workplace where everyone is accepted and has the opportunity to grow with us. We are committed to making diversity and inclusivity part of our culture!","description_format":"text","description_chars":9478,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Construction Management Software","Procurement & Spend Management"],"lifecycle":[{"event":"open","at":"2026-10-21T16:24:31Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":40,"reasons":["conf:4","win:early"],"computed_at":"2026-10-28T05:59:10Z"},"pay":{"stated_usd_annual":127960,"is_top_pay":false},"html_url":"https://alion.io/job/citylitics-account-director","json_url":"https://alion.io/job/citylitics-account-director.json","meta":{"generated_at":"2026-10-29T05:49:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8991,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":675163},"rest":"https://alion.io/mcp/rest/get_company?id=675163"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcitylitics-account-director"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcitylitics-account-director"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcitylitics-account-director"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/citylitics-account-director\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcitylitics-account-director"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3015085}},{"tool":"search_jobs","arguments":{"company":"citylitics.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3015085},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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