{"id":4282619,"url":"https://alion.io/job/citylitics-implementation-specialist","title":"Implementation Specialist","company":{"id":675163,"name":"Citylitics","domain":"citylitics.com","url":"https://alion.io/company/citylitics","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Human-in-the-Loop","optional":false},{"name":"Jira","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-11-13T20:53:07Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-14T02:35:40Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Citylitics delivers predictive intelligence on where, how, and why infrastructure investments will occur across North America.\nInfrastructure includes the foundational systems that shape our quality of life: water, transportation, transit, roads and highways, broadband, and power. It represents a multi-trillion-dollar market and a 20+ year megatrend in North America.\nCitylitics transforms millions of documents across more than 40,000 cities, utilities, and public agencies into real-time market signals and high-value sales intelligence. Leading infrastructure vendors, engineering firms, and construction companies use the platform to identify and pre-position for major infrastructure opportunities earlier, helping them build relationships, shape project priorities, and influence scope before projects move to formal procurement.\nCitylitics combines a network of AI agents, fine-tuned models, a proprietary infrastructure signals graph, and daily human-in-the-loop quality assurance workflows to deliver highly nuanced and reliable sales intelligence. The platform integrates seamlessly with CRMs, ERPs, and data lakes, embedding actionable insights directly into sales workflows so teams can prioritize the right pursuits and build stronger pipelines.\nOur mission is to improve how infrastructure investments get made so critical needs can be addressed earlier and communities benefit from stronger, more resilient infrastructure.\nJoin Citylitics to work in a meaningful industry that will matter for decades to come while helping grow a company at the forefront of applied AI. We operate with a Results-Driven Mentality and a commitment to Raise The Bar, in a collaborative environment where Teamwork Makes the Dream Work as we tackle big challenges and celebrate wins together.\nWho Are We Looking For?\nCitylitics is seeking an Implementation Specialist to guide customers through configuration, kickoff, onboarding, workflow integration, and sustained platform adoption. Reporting to the Senior Manager of Customer Enablement, you will own implementation, adoption, and account health across a portfolio that includes some of our most complex customers, and be the escalation point when implementations get difficult.\nYou will be accountable for measurable time-to-value. You will translate customers’ business needs into platform configurations, CRM integrations, user workflows and enablement plans, then help users build Citylitics into how they prospect and plan. You will also support the sales process by configuring trials and advising Account Executives on the data most likely to show early value.\nYou are a seasoned, technically strong implementation lead who works independently. You run several implementations at once, lead technical conversations with customers’ sales leaders and IT teams, and are trusted to make judgement calls on scope, priorities and risk.\nVacancy Status: This position is for an existing and active vacancy that Citylitics is currently seeking to fill.\nWhat Will You Accomplish?\n\nImplementation and Time-To-Value\nOwn customer implementations from sales handoff through configuration, onboarding, workflow integration, activation, and sustained usage.\nTranslate customer goals and workflows into clear implementation plans aligned with the Account Manager’s account strategy.\nDeliver within time-to-value targets by managing dependencies, resolving blockers, and keeping stakeholders on schedule.\nIdentify and address risks before they affect timelines or outcomes.\nAccount Leadership and Growth\nOwn complex and at-risk accounts, including those going through change management, and manage resolution for critical implementation challenges.\nPartner with Account Managers on renewal and expansion strategy, using adoption data and Customer Wins to build the case. \nDrive customers to their first and repeat Customer Wins, and capture them for the team. \nPlatform Configuration and CRM Integration\nOwn account configuration: search plans, data feeds, user access, auto-assignment and territory or regional setups.\nLead CRM integrations end to end: scope requirements, map fields with the customer, test, and resolve issues with their IT team or CRM partner.\nTurn nuanced customer requirements into configurations that surface the most relevant insights for each user. \nScope custom requests, assess feasibility with Data and Product, and set clear expectations with customers.\nAdoption and User Enablement\nOwn user activation, weekly active usage and workflow integration targets across assigned accounts.\nLead kickoffs, onboarding sessions, data workshops, trainings, user 1:1s, and adoption reviews.\nHelp customers embed Citylitics into prospecting, account and territory planning, pipeline generation and pipeline reviews.\nUse engagement data to spot adoption barriers and deliver targeted training, outreach, and workflow support.\nUser Support and Data Trust\nRespond confidently to challenging questions, often in real time on customer calls.\nBuild trust by clearly explaining Citylitics’ data sources, coverage, methodology, and appropriate use.\nInvestigate data concerns with our Data Operations team and close the loop with customers.\nMonitor live chat and respond promptly to users in assigned accounts. \nSales and Trial Support\nPartner with Account Executives to understand prospects’ priorities, workflows, and use cases.\nConfigure trials that demonstrate the capabilities and data feeds most relevant to each prospect.\nAdvise on trial success criteria and capture learnings for smooth handoff into implementation.\nOperational Excellence\nKeep accurate implementation records and report on milestones, risks, time-to-value, activation and usage.\nHelp shape the customer journey, onboarding package, and implementation playbooks, and turn customer feedback into clear product input.\nHelp train and mentor Implementation Associates as the team grows.\nOther Duties as assigned\nRequirements\nExperience\n3+ years in implementation, onboarding, customer enablement, professional services, customer success or a related customer-facing role.\nExperience leading complex B2B SaaS implementations with multiple stakeholders.\nProven record of moving customers from implementation to sustained product adoption.\nExperience working with sales leaders or other commercial stakeholders is strongly preferred.\nTechnical and project skills\nStrong technical aptitude; comfortable configuring complex software and learning new tools quickly.\nWorking knowledge of CRM systems (e.g. Salesforce, HubSpot, Dynamics) and how leads, opportunities, and custom fields fit together.\nStrong project management: plans, milestones, dependencies, risks, and stakeholder responsibilities across multiple engagements.\nComfortable holding customers accountable for agreed actions and timelines.\nExperience with Jira, SQL, BI tools or AI-assisted workflows is an asset.\nCustomer enablement\nExcellent facilitation, presentation and training skills, including with cautious or skeptical users.\nAbility to diagnose barriers and design targeted interventions.\nExperience creating customer-facing guides or workflow documentation is an asset.\nFamiliarity with public infrastructure, engineering (AEC), water, or municipal markets is an asset.\nProfessional attributes\nExecution-oriented: keeps urgency and follows through on commitments.\nHighly organized: manages many customers and deliverables without losing visibility.\nCredible communicator: clear and calm under pressure.\nProactive and data-driven: uses data to spot risks early and prioritize. \nIndependent: makes sound calls on scope, priorities, and risk, without close oversight.\nBenefits\nWhy Citylitics?\nThis is a rare opportunity to influence positive change within one of the biggest societal challenges of our generation: sustainable public infrastructure\nYou get to support a disruptive solution with a compelling value proposition into an industry that is eager to hear from you and in a market with no direct competition.\nWe live at the cross section of infrastructure, scaleup and data science/AI. There is no other team like us in Toronto.\nThere is no corporate bureaucracy here. You will accomplish more here in a few months than what you would in a few years at a large, entrenched technology company.\nWe believe that Data and AI will play an outsized role in our future, so we equip every team member with access to Generative AI tools and our full Data Universe to enhance their productivity and encourage innovation through experimentation.\nWe work hard, we play together, we win as a team! We are on a mission to solve infrastructure while savoring the moment and celebrating the little details along the way.\nCitylitics is an equal opportunity employer. We are passionate about providing a safe workplace where everyone is accepted and has the opportunity to grow with us. 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